Average from 20 reviews
Bigpipe means fast, unlimited broadband internet in a variety of flavors starting with cheaper, accessible ADSL, to faster VDSL, and all the way through ultra-fast fibre broadband. No data caps, no throttling, no contracts, and great online service. So if you’re after naked broadband internet with no data caps and no contract – get Bipgipe. It’s internet the way it should be.
At Bigpipe, they won't try to sell you a landline that you don't want or need. Some other internet providers only sell bundled packages, but they’re just a broadband provider – and they do their broadband naked and unlimited, the way it should be.
Naked ADSL and VDSL
Bigpipe’s entry level ADSL plans are great for home users who want fast and unlimited broadband, but don’t need the higher download speeds required for full-on online gaming and live streaming. Their mid-level VDSL plan is where you start to experience some really serious speed, and it is great for gaming and live streaming, not to mention that it is also unlimited like all their naked broadband plans, which means no data caps (for real!).
If you live on the internet and only the fastest connection will do, then you’ve got to try our naked UFB plans. Download speeds from 100-200 Mbps and up to 200 Mbps upload - it doesn’t get any faster than this. Once you have experienced the joy of an un-capped, ultra-fast fibre broadband connection you’ll never want to go back.
Average from 20 reviews
Chaedoo Jun18th August 2017
It is easy to get service but really hard to leave the ISP. I don't recommend this ISP unless you intend to stay in AKL in short period time.
Make sure getting a proper confirmation email( they are only available in email) even though you have submitted a request for disconnection.
No contract all prepaid
No direct contact support. Only email service available so that it is very hard to get proper service.
Mark15th August 2017
Just rubbish service. The whole customer service via website doesn't work. Have just changed provider in frustration.
Price is OK
Service is terrible.
Tahnee26th June 2017
Bigpipe seemed good for review,however once moving into house we had to wait a month for a connection!! We gave the expected move dates and just to get hold of them was impossible it says 2hours we will email back then 48hours later. after a month of being without internet and everyday me driving to a wifi spot to email them they would reply with have you tried plugging it in another wall etc,so we brought a new modem because they said and still same problem Not Working! Extr ...read more
Days of wait for replys
No actual help
Also connection very slow
Misinformed information given
No resolutions given
Matthew Collie11th June 2017
Economic but good overall performance.
Generally a bit cheaper than competitors. VDSL connection has been relatively stable with very few speed issues.
Online email support is terrible, very slow to respond. Have requested an upgrade to UFB for literally months now with responses saying "we'll get you connected ASAP" but it never eventuates. I am considering a change in ...read more
Martin Weekes18th May 2017
On install I had network speed issues and despite following all the required tests no one at BigPipe could explain why my connection was not up to speed. In frustration I decided to try to resolve it myself, took apart the wiring and found that Chorus had put a screw through the cable - once I changed the wire all was ok until my plan was "upgraded" .
I'm now on 1000mb download and my service is so inconsistent that since the first week of gigabit service its never gone beyo ...read more
I'm struggling on this
Poor Customer Service
Sam11th April 2017
Never had a problem in 2 years
Basic service package, no firlls... but no real problems
none really, no frill service and no frills price
Mahesh28th March 2017
Everything too slow.
Gavin28th March 2017
Could not resolve my connection speed issues
Bad service and connection speed issues
James10th February 2017
Moved from VDSL but only getting 2Mb to Fibre and much much better.
VDSL speed issues were my problem though as faulty internal wiring and held of from fixing at as unit complex was doing a single fibre install
Great app that can be used to control the bandwidth
Harry10th February 2017
Really great value broadband. Slightly annoying having to only contact support via email but the price is right!