Broadband FAQ's

Broadband... it can be pretty confusing stuff!  So if you have a question about broadband in New Zealand than have a look below... there is a plethora of useful infomation on all things New Zealand broadband.

Can't find the answer to your New Zealand broadband question?  

The Broadband Compare experts are ready to answer your questions on Facebook, Twitter, over the phone or on our online chat... ask away!

Common Broadband Questions.

• How do I change broadband provider?  Simple! See the steps to switching broadband provider here.

•  What is the difference between ADSL broadband, VDSL Broadband and Fibre Broadband?

• Can I get Fibre Broadband? Click here to use our tool to see if fibre is available at your address

• How much and what is an Early Termination Fee or Cancellation Fee? Click here to learn about Early Termination Fees (ETF)

• What Broadband Speed do I need?  Depends what you use the internet for... click here for broadband speed advice

• What is the difference between a router and a modem? Read our simple explanation here

• Can I use my old router or old modem for fibre? Click here to see if your router will work for fibre

• Can I keep my old email address?  You usually can... but it may cost. Click here for information on keeping your email address

• What is my IP Address? ...and do I need a Static IP?  

• What is Family Filter?

Broadband Troubleshooting Advice.

• Check your broadband speed. Click here for broadband speed test

• Problems with your Wifi connection. Click here for wifi connectivity troubleshooting advice

• Boost your broadband connection speed. Click here for simple steps and advice to boost your internet speed

• Book a Techspert from NOW to help with any technical issues. Click here to learn more

Glossary.

• Click here for a list of common broadband terms and acronyms so you can understand more!