Average from 174 reviews
Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.
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We all know how confusing it is that ISPs advertise the same speeds... but are their speeds actually the same? According to the latest ADSL Truenet.nz report, the speed differences for NZ websites continue to show a wide spread on ADSL providers.
Average from 174 reviews
Tony Fraser26th January 2018
Avoid Vodafone because they are just too disorganised. We tried to change the name on our account name which resulted in them not sending any bills despite repeated requests. They then called in the debt collectors although they continued to provide a connection. When the connection was finally terminated we rang up the number on the message they sent and they told us we didn't have an account, would we like to open one ...
Stacey 20th January 2018
Reliable but no interest in retention of customers
No loyalty to customers. No plans or offers when contract expires and doesn't seem to care if you stay or go. Call to see of any offers and a poor response.
Karen Hall19th January 2018
leaving vodafone, need a faster speed broadband and unable to get this with vodafone
One of the bigger service providers,
VDSL speed extremely slow so moving to fibre. found communication difficult with vodafone.
slow speed broadband too expensive.
Martin Cryer13th January 2018
When we shifted house recently, we were persuaded to to keep the Vodafone broadband we've had for 15 years because it included a special deal with SkyTV and we were promised that emails to our old IHUG address would be forwarded to our new email address. The couple of months since we made this agreement have been a complete tale of woe and incompetence and we have not been provided with what we were promised. The broadband drops out quite frequently but is "OK". The billing w ...read more
Package deal with SkyTV
Truly atrocious service. Waiting times are excessive, promises and agreements are broken, nobody seems to know what's going on, some of the call centre staff are downright rude, even blaming us for their failures, and nothing gets fixed. Dire.
Danielle12th January 2018
Thinking of swtiching back
Phone use to cut out but later found out it was the connection station.
Moved to cumpass bad choice, then my republic very bad choice
Better customer support than cumpass. Way more reliable than my republic
Poor customer supoort, was expensive at the time
Carole Oakley8th January 2018
You cannot contact them via email - When you need to contact them by telephone it’s so frustrating it makes you angry! Firstly, you go through several numbers to choose which department you need! Secondly, you have to wait up to 20 minutes or more, listening to some singer screeching into your ear!! Thirdly you speak with people with thick accents, which sometimes you have to keep asking them to repeat what they are saying, fourthly, they get it wrong, and they have not re ...read more
The internet connection has been ok up and until they stopped their service. But the customer service has been rubbish.
An3rd January 2018
Very slow when some cloud services are running (eg. upload to dropbox, google drive) or watching movies
John28th December 2017
The overall service was good, but the customer support was diabolical to say the least. CS call centre was located overseas in the Philippines which was OK but when they referred me back to New Zealand, the local customer service was diabolical. Impoliteand giving the impression of being under huge pressure or unknowledgeable of the product or service that was being discussed. Nt the cheapest provider either!
Dawn22nd December 2017
Vodafone we’re just terrible. Fibre install was months late. We spent hours on hold trying to get things sorted. They overcharged us by hundreds and made us wait months to get the account reconciled. Absolutely terrible!
Neil Strom17th December 2017
I left because I tried to speak with someone about my account and pricing and, unbelievable but true, I couldn't speak to ANYONE in New Zealand who could help me. There are so many divisions that they'd all say they couldn't help but so-and-so could, then they'd transfer me. EVERY TIME I'd end up back with the automated answer woman who fed me back into the 'customer support' service IN THE PHILIPPINES! I don't have to tell you how useless that is. I wasted 4 hours over 2 da ...read more
Speed & reliability
ZERO support. My sole reason for leaving but if you can't talk to your internet provider then nothing else matters.