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Vodafone Broadband

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Vodafone Broadband
5.2

total

  • Reliability 6.0

  • Speed 5.7

  • Support 4.3

  • Features 5.3

  • Value 4.7

Average from 86 reviews

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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Vodafone Broadband
5.2

total

  • Reliability 6.0

  • Speed 5.7

  • Support 4.3

  • Features 5.3

  • Value 4.7

Average from 86 reviews

Carolina5th April 2017

5.6
Reliability
7
Speed
6
Support
5
Features
6
Value
4

Not the best value for money

Pablo2nd April 2017

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Shit

Tomy18th March 2017

4.8
Reliability
6
Speed
5
Support
4
Features
5
Value
4

Like all the big players, they start off well and an ongoing decline to the abyss. Inconsistent service, speeds make you cry switch off for the night. Give em a Wide birth

Pros:

Better than dial up!

Cons:

Evenings and weekends, go watch the rugby.

Darren17th March 2017

2.0
Reliability
2
Speed
3
Support
1
Features
2
Value
2

Woeful support and service from day one. They've repeatedly felt free to change pricing on my plan without consultation and generally just mess me around.

Pros:

Sky TV bundle.

Cons:

Everything other than Sky TV bundle.

Jason16th March 2017

3.2
Reliability
5
Speed
2
Support
1
Features
5
Value
3

The worst experience ever!
If you have to contact customer support you are doomed.

Installation process was absolutely horrible. They lied multiple times about several facts that didn't happened and said what you wanted to hear in order for you to finish the conversation.
Installation takes ages and if you are a new tenant there is a high chance they will mix the tenants!

Incredibly unreliable in terms of connection speed.
If you live in an appointment be prepared to have very shaky wi-fi.

Get it only as a last resort.
...read more

Pros:

nothing

Cons:

just avoid it...

Viren13th March 2017

4.6
Reliability
5
Speed
3
Support
1
Features
7
Value
7

Been a Vodafone customer for 5+ years now. I have been trying to get them to assist with a Modem Router issue that is not even a year old for the last 4 weeks and have not been having much luck. I am looking to shop elsewhere now for a decent connection and support.

Pros:

Network availability
Price plans

Cons:

Offshore support centre
Long wait times
Lack of follow up

Mike Harvey12th March 2017

6.6
Reliability
4
Speed
8
Support
7
Features
7
Value
7

Less reliable since upgraded from 50 MBPS to FibreX 200

Cons:

FibreX 200 service, drops our regularly, needs frequent modem reboots

Sam9th March 2017

4.2
Reliability
2
Speed
5
Support
4
Features
6
Value
4

On Vodafone Cable 50. Have been experiencing constant dropouts . Also paying $160p/m for Internet/phone/TV package. I'm a long time customer, and recieved some vouchers in the mail yesterday to say thanks for sticking with them. Pretty offended tbh, as they could have offered to upgrade us to FIBREX and reduce our monthly spend at the same time. As a result of this, we'll be shopping around for a new provider, switching to actual Fibre at the same time. We're not interested in the TV as most of our consumption is FTA and online. ...read more

Pros:

Static IP

Cons:

Dropouts
Congestion
Poor Customer Service
Price

Helen otia6th March 2017

4.6
Reliability
5
Speed
5
Support
5
Features
5
Value
3

Expensive for 80gig, says it's fibre but still slow and I've seen cheaper with other providers for unlimited

Mark6th March 2017

8.6
Reliability
9
Speed
9
Support
8
Features
8
Value
9

Unlimited Ultra Fast Cable 100/10 and home phone

Pros:

Reliable connection.
Add-on deals have been very good.
Support and sales calls have been answered within 5 minutes.

Cons:

Having other people moan about Vodafone.

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