Vodafone Broadband

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Vodafone Broadband
5.3

total

  • Reliability 6.1

  • Speed 5.8

  • Support 4.1

  • Features 5.5

  • Value 4.8

Average from 174 reviews

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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    8 January

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    16 October

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    12 September

    ADSL broadband speed report September 2017

    We all know how confusing it is that ISPs advertise the same speeds... but are their speeds actually the same?  According to the latest ADSL Truenet.nz report, the speed differences for NZ websites continue to show a wide spread on ADSL providers.  

Vodafone Broadband
5.3

total

  • Reliability 6.1

  • Speed 5.8

  • Support 4.1

  • Features 5.5

  • Value 4.8

Average from 174 reviews

Rose25th February 2018

5.0
Reliability
7
Speed
5
Support
2
Features
7
Value
4

Didn't change name on acct despite us requesting several times, don't make it easy to switch plans

John Scott22nd February 2018

5.6
Reliability
7
Speed
6
Support
6
Features
7
Value
2

I rang Vodafone two weeks ago to ask them about matching the rates being offered in the market. The person I spoke to said I needed to talk to Sales and the proceeded to transfer to a number for which there was no one there to answer (was the weekend). I rang a second time and someone promised they'd get Sales to call me - I gave them a week to call me but no one did. I therefore thought if they are not interested in keeping my business, I'll go with someone else (which I since have).

Cons:

I've just got sick of the continual run around I get whenever i ring them.

Fiona14th February 2018

7.2
Reliability
9
Speed
7
Support
7
Features
7
Value
6

Moving from VDSL to Fibre and their offer didn't seem very good value especially for exisiting customers

Kara Shortland12th February 2018

4.0
Reliability
6
Speed
6
Support
1
Features
2
Value
5

Dont try and use the 0800 number to discuss your account cos youll wait till the cows come home

Pros:

Nothing. Its ok

Cons:

Just want your money and thats about it. Try and downsize plans and see if its easy...NAH

Graham12th February 2018

8.4
Reliability
9
Speed
9
Support
6
Features
9
Value
9

No issues with reliability or speed. Support was a bit slower than hoped... but they're a big company

Pros:

Value. great value if you have your mobile with them and get the saving. Also a big fan of what's on Neon so a good deal for me

Cons:

Wait a bit for them to answer the phone. But OK if you call at funny hours

Andrea Naef12th February 2018

3.0
Reliability
6
Speed
1
Support
1
Features
5
Value
2

Internet speed is appalling even though we pay the for the fastest possible connection with unlimited data. Customer service is virtually non-existent.

Pros:

none

Cons:

speed
customer service
expensive

Rachel12th February 2018

3.6
Reliability
6
Speed
5
Support
2
Features
4
Value
1

Was one of the more expensive companies offering no discounts.

Debbie4th February 2018

6.2
Reliability
5
Speed
7
Support
7
Features
7
Value
5

I lose connection at least once a week if not more

Gavin Harford 3rd February 2018

4.8
Reliability
4
Speed
5
Support
5
Features
5
Value
5

Get a drop off in speed an connection reliability in the early evening.

Pros:

Use for mobile and broadband.

Cons:

Spend lots of money on marketing with new offers to new clients but offer little incentive to existing customers to retain their loyalty.

Naylor31st January 2018

6.6
Reliability
6
Speed
6
Support
9
Features
7
Value
5

Too many issues with internet randomly dropping out. Pretty slow too.

Pros:

Internet drops out often. Slow. Too expensive.

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