Vodafone Broadband

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Vodafone Broadband
5.2

total

  • Reliability 6.1

  • Speed 5.8

  • Support 4.1

  • Features 5.4

  • Value 4.7

Average from 165 reviews

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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Vodafone Broadband
5.2

total

  • Reliability 6.1

  • Speed 5.8

  • Support 4.1

  • Features 5.4

  • Value 4.7

Average from 165 reviews

Blair25th March 2018

8.2
Reliability
8
Speed
10
Support
7
Features
7
Value
9

We have been on the TelstraClear Coaxial Cable Network since it's launch in Christchurch in the early 90's. It's fantastic with broadband, TV & telephone (copper based) all coming through the one cable. We have enjoyed "UFB" for years - still is faster than most Fibre systems (we have rental properties all over Christchurch and I have plugged my laptop in a tested speeds over VDSL, XVDSL and Fibre - none are better!). A common myth (Consumer to blame here also) that FibreX is "misleading" and doesn't contain any fibre components. What nonsense! The Coaxial network never extended all the way back to main exchanges... the coaxial cables are only residential to the street corner "cabinets". From there it is fibre all the way. Who would have been putting copper in the ground 10-20 years ago?? Even Clear Communications was running fibre up and down the country in the early 90's!! We love our Cable system - even if we have to put up with the crazy morons at Vodafone! ...read more

Pros:

Speed.

Data, TV & Phone (real proper copper based) all in one package.

Cons:

Only one supplier who seem insane (no eMail etc etc).

Ben24th March 2018

5.6
Reliability
10
Speed
7
Support
1
Features
5
Value
5

Horrible to deal with when getting set up but internet was fine once going

Kristen24th March 2018

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Vodafone have ignored my last 5 emails through their website and half a dozen txts to numbers theyve given me. Each call centre operator has promised to check up and get back to me and they never have. Internet often down.

Pros:

None

Cons:

The worst customer service ever. They also stopped my DD payments when I changed products (within Vodafone) and cut internet (with no notice) for non payment even though I’d emailed them about it.

Leanne23rd March 2018

4.4
Reliability
7
Speed
6
Support
1
Features
5
Value
3

They don’t reply to my msg if they don’t want to. It seems they don’t care about customers , also don’t care whether if client stays or leaves

Amon15th March 2018

4.4
Reliability
9
Speed
2
Support
2
Features
5
Value
4

Currently Off shore support has driven me crazy with my account being changed twice while asking about setting up a fibre account and about having fibre installed up a shared drive way, so I gave up and changed property. Old technical support use to be great.

Nigel Cheng14th March 2018

8.8
Reliability
9
Speed
9
Support
9
Features
9
Value
8

Great service overall

Pros:

Reliable ISP, great customer service

Cons:

Some fixed-term plans maybe a bit long to commit

Rosanne14th March 2018

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

Vodafone was pretty good but it was annoying having to get a new email address. I found they weren't very easy to communicate with. One customer number 777, didn't seem to respond. I felt I was paying too much for data and wanted to have more flexibility with fibre.

Pros:

A major player and had those advantages. Did offer a good deal for a new broadband contract for 12 months. However after many years with them, I was keen to explore other options.

Cons:

Communication not always easy. I found the extra data I had to pay for on my plan could be overcome with fibre.

Charlotte14th March 2018

4.2
Reliability
4
Speed
5
Support
2
Features
5
Value
5

Contact centre sucks

Craig Smith7th March 2018

6.2
Reliability
8
Speed
9
Support
2
Features
6
Value
6

Ok - Support is terrible and slow. Billing issues are resolved but not without plenty of time wasted on the phone

Pros:

Once set up, speed and up time was good. Supplied router was so-so

Cons:

Any time you want changes to your plan (i.e. upgrade on speed, add phone line etc etc) things seem to fall over. Its never seamless! Expect to spend an hour on the phone any time you need to call them.

Trish7th March 2018

8.4
Reliability
9
Speed
9
Support
8
Features
7
Value
9

Overall good value. Vodafone tried to charge me for new modem after lightening fried it. A lengthy phone call reversed this charge. I have been with them for many years. Do ask what else can they offer to get add-ons or $$ off.

Pros:

Quality has been great. Phone service much better than 5 yrs ago.

Cons:

Still could/ should be cheaper in nz

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