Vodafone Broadband

  • Plans
  • Information
  • News
  • Reviews
Vodafone Broadband
5.3

total

  • Reliability 6.1

  • Speed 5.8

  • Support 4.1

  • Features 5.5

  • Value 4.8

Average from 174 reviews

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

    31 May

    Naked Broadband

    If you’re after a reasonably cheap, simple broadband plan, have you considered going naked?

    8 January

    SPOTLIGHT: Vodafone Broadband

    Here in the third of our SPOTLIGHT series we have outlined the best Vodafone Broadband Deals and some of the key Vodafone Broadband features and benefits.

    16 October

    Vodafone Internet TV is here

    Vodafone internet TV has been unveiled today.

    12 September

    Need a new NZ email provider?

    Looking for an email provider in NZ?  We break down the different NZ email providers and highlight the best free email accounts in the New Zealand market.  If you need a new email address this article will help.

    12 September

    ADSL broadband speed report September 2017

    We all know how confusing it is that ISPs advertise the same speeds... but are their speeds actually the same?  According to the latest ADSL Truenet.nz report, the speed differences for NZ websites continue to show a wide spread on ADSL providers.  

Vodafone Broadband
5.3

total

  • Reliability 6.1

  • Speed 5.8

  • Support 4.1

  • Features 5.5

  • Value 4.8

Average from 174 reviews

Rob Holmes12th May 2018

5.8
Reliability
6
Speed
8
Support
2
Features
7
Value
6

Reasonably reliable - but occasional issues.

Pros:

Speed was consistent and adequate

Cons:

Terrible online account services. Always reporting errors. Hard to reach a person too.

Clive11th May 2018

6.6
Reliability
8
Speed
7
Support
4
Features
7
Value
7

We were with Clearnet. Support deteriorated with Vodafone but broadband itself was fine. They put up the price and the when I moaned they reduced it. Good value then but only 40gb with high cost for extra

Pros:

Broadband quality was good but help desk support sometimes good and sometimes terrible to get on to

Cons:

Poor support. Extra data usage very dear

Adrian Macey9th May 2018

6.6
Reliability
9
Speed
6
Support
7
Features
6
Value
5

I got misleading info when asking about fibre, which has just come to our street. Essentially the response was that I did not need fibre as I already have FibreX with high enough speeds and that the part that was copper cable gave advantages over full fibre. But see below re speed

Pros:

Pretty reliable with the former Clear cable. Apart from the issue mentioned in the comments section, sSupport has been good, and wait times hugely improved.

Cons:

Speed appears to vary and I am not getting the highest speeds promised. .

Peter Keyzers8th May 2018

2.4
Reliability
2
Speed
1
Support
1
Features
7
Value
1

Vodafone is completely unprofessional, incompetent and unreliable. They should be banned from doing business or being involved with anything to do with broadband or supply of TV services. They couldn't organize an orgy in a brothel.

Pros:

none

Cons:

See above.

Bill Konings7th May 2018

6.8
Reliability
7
Speed
7
Support
6
Features
7
Value
7

frustrating having to contact Phillipines to explain local problems eg. connections, addresses, technical data to solve things such as black spot coverage and account queries.
Appear to understand and very willing to help but some things seem to get lost when finally contacted by local office to become a matter of two steps forward and one back.

Bryce Hughes30th April 2018

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

good basic internet package, changed because I moved and another company had a deal that fitted better to my needs at the moment.

Mark Webster28th April 2018

4.2
Reliability
3
Speed
7
Support
2
Features
7
Value
2

Pretty much every night broadband stops at 8-8:30 pm, and sometimes at other times too. This has been going on for four years. Vodafone has sent technicians to 'fix' this problem at least 4 times, without success.
On the Vodafone website, trying to change my plan just means going around fruitlessly in circles – I've never been able to change the plan. Can't face another wasted hour listening to terrible music waiting to talk to a customer rep.

Pros:

One of the first to get high speed fibre

Cons:

Expensive, spotty service, fruitless online and phone support.

Rita25th April 2018

3.4
Reliability
6
Speed
3
Support
2
Features
3
Value
3

Incompetent company, unreliable services, one of the big players that forgot to take care of their customers.

Pros:

Mostly kind customer service ninja's based in Malaysia, empathetic and promising but unable to deliver.

Cons:

Some of the ninja's however, are rude and unsympathetic, think they know everything and failed to listen.
Advanced technical support were also empathetic however, failed to follow though on anything promised. The retention team is the worst, they ensure signing you up to a contract without giving any relevant information, such as it will take a month before your contract begins, but you will lose your current services immediately and continue being billed for them for a month before the next contract commences! All round failure with what was initially a good service with good internet speeds along time ago, appears to be more about money and profit, with customer service and broadband service failing. ...read more

KatrinaMcCallum16th April 2018

3.0
Reliability
5
Speed
7
Support
1
Features
1
Value
1

Appalling customer service: website unhelpful, have to make multiple phone calls and wait for hours to talk to anyone, unhelpful in store as well

Pros:

None

Cons:

Appalling customer service. I never want to have anything more to do with Vodafone

Sheryl16th April 2018

8.6
Reliability
9
Speed
9
Support
9
Features
8
Value
8

The customer service and prompt service is highly recommendable.

Pros:

The internet performance meets my internet needs

Cons:

Expensive

Shown 10 reviews (21-30) out of 174 reviews
You selected
pic
pic

3 Great Offers