Vodafone Broadband

  • Plans
  • Information
  • News
  • Reviews
Vodafone Broadband
5.3

total

  • Reliability 6.1

  • Speed 5.8

  • Support 4.1

  • Features 5.5

  • Value 4.8

Average from 171 reviews

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

    31 May

    Naked Broadband

    If you’re after a reasonably cheap, simple broadband plan, have you considered going naked?

    8 January

    SPOTLIGHT: Vodafone Broadband

    Here in the third of our SPOTLIGHT series we have outlined the best Vodafone Broadband Deals and some of the key Vodafone Broadband features and benefits.

    16 October

    Vodafone Internet TV is here

    Vodafone internet TV has been unveiled today.

    12 September

    Need a new NZ email provider?

    Looking for an email provider in NZ?  We break down the different NZ email providers and highlight the best free email accounts in the New Zealand market.  If you need a new email address this article will help.

    12 September

    ADSL broadband speed report September 2017

    We all know how confusing it is that ISPs advertise the same speeds... but are their speeds actually the same?  According to the latest ADSL Truenet.nz report, the speed differences for NZ websites continue to show a wide spread on ADSL providers.  

Vodafone Broadband
5.3

total

  • Reliability 6.1

  • Speed 5.8

  • Support 4.1

  • Features 5.5

  • Value 4.8

Average from 171 reviews

Wayne1st June 2018

1.4
Reliability
2
Speed
2
Support
1
Features
1
Value
1

Shite service allround. Waste of money.

Pros:

Free router that I didnt have to pay a courier charge for.

Cons:

Shite service allround. Waste of money

Alan Woods29th May 2018

5.4
Reliability
9
Speed
4
Support
1
Features
7
Value
6

I have the 200Mbps 'FibreX' plan, which replaced TeltraClear cable. Performance and the level of support have declined steadily since Vodafone took over TelstraClear.

Pros:

Theoretically very fast

Cons:

Speed varies widely but is typically around half the advertised rate.
Calls to support typically take 30 mins to answer
Static IP is an extra cost

Hemana23rd May 2018

5.4
Reliability
7
Speed
7
Support
1
Features
7
Value
5

After two years of paying vodafone $177.33 per month for their Sky package (1) basic (2) sport (3) movies plus home phone plus unlimited broadband, I suddenly got a bill for $304.49. Took a lot of phone waiting time but I finally get to talk to a human who said she understood where the problem was and she would rectify things and send a new bill with corrections and not charge the $18.00 odd late payment fee. The following week I received the new bill which was for $304.49 plus an $18.00 late fee??!!??!! I lost patience and found a different ISP...FLIP. ...read more

Pros:

Similar to every other supplier but terrible communication problems if you are lucky enough to get through to them by phone.

Cons:

Extremely difficult to make contact by phone...also hard to make contact with someone who can actually help you.

Hemana21st May 2018

6.0
Reliability
7
Speed
7
Support
2
Features
7
Value
7

For the last two years My Broadband , home phone and Sky TV package cost $177.33 This month I got a bill for $302.63 and have tried to find out why and what can I do about it. I spoke to someone (several) by phone and thought it was sorted but got new bill for this month with increase of another$18.00 on top for late payment. I have had enough of hanging at end of phone for really long periods and getting nowhere so am changing everything to better providers.!!!

Ettienne Lambrecht20th May 2018

5.0
Reliability
7
Speed
7
Support
3
Features
5
Value
3

At the end of the previous 12 month period,I was offered a NEW deal. On paper this was GREAT - except when the first bill arrived I noticed nothing of these new "loyalty" promises. After battling for 3 months to get them to fix this, I still don't have any luck in being charged for what I have been offered - bye, bye Vodafone...

Pros:

NOTHING

Cons:

Make offers to existing customers and then NOT sticking to the offered deal

Aidin19th May 2018

8.6
Reliability
9
Speed
9
Support
9
Features
9
Value
7

No comment

Pros:

Support team are very knowledgeable

Cons:

It takes a life time before someone from support answer your call

George Ronald Bingham17th May 2018

5.4
Reliability
7
Speed
7
Support
2
Features
6
Value
5

Response to queries is pathetic. When we moved I cannot count the number of times we had to call to finally get connections we wanted. This included our Sky connection which is through Vodafone. The latest query which included a request re VDSL availability has still not been answered from over a month ago despite follow ups.

Rob Holmes12th May 2018

5.8
Reliability
6
Speed
8
Support
2
Features
7
Value
6

Reasonably reliable - but occasional issues.

Pros:

Speed was consistent and adequate

Cons:

Terrible online account services. Always reporting errors. Hard to reach a person too.

Clive11th May 2018

6.6
Reliability
8
Speed
7
Support
4
Features
7
Value
7

We were with Clearnet. Support deteriorated with Vodafone but broadband itself was fine. They put up the price and the when I moaned they reduced it. Good value then but only 40gb with high cost for extra

Pros:

Broadband quality was good but help desk support sometimes good and sometimes terrible to get on to

Cons:

Poor support. Extra data usage very dear

Adrian Macey9th May 2018

6.6
Reliability
9
Speed
6
Support
7
Features
6
Value
5

I got misleading info when asking about fibre, which has just come to our street. Essentially the response was that I did not need fibre as I already have FibreX with high enough speeds and that the part that was copper cable gave advantages over full fibre. But see below re speed

Pros:

Pretty reliable with the former Clear cable. Apart from the issue mentioned in the comments section, sSupport has been good, and wait times hugely improved.

Cons:

Speed appears to vary and I am not getting the highest speeds promised. .

Shown 10 reviews (11-20) out of 171 reviews
You selected
pic
pic

3 Great Offers