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Vodafone Broadband

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Vodafone Broadband
5.2

total

  • Reliability 6.0

  • Speed 5.7

  • Support 4.3

  • Features 5.3

  • Value 4.7

Average from 86 reviews

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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Vodafone Broadband
5.2

total

  • Reliability 6.0

  • Speed 5.7

  • Support 4.3

  • Features 5.3

  • Value 4.7

Average from 86 reviews

Jennifer Hauraki14th September 2017

1.6
Reliability
1
Speed
1
Support
1
Features
1
Value
4

Absolutely and easily the worst service I have ever experienced. Would definitely NOT recommend!

sam13th September 2017

2.4
Reliability
2
Speed
3
Support
1
Features
5
Value
1

Not worth it. Nothing but problems on my end when takes them 3 weeks to sort out

Pros:

Nothing

Cons:

Always disconnecting but even worse is the support. Make me wait 15mins then say they still haven't sorted it can I hold 10 minutes. I told them to call me back but nope no phone call. This isn't the only time with bad connection and bad service. I will change to spark ...read more

will burgering4th September 2017

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

I switched to Slingshot - the broadband compare assistance through the chat function was very helpful

Pros:

Has not been installed yet

Cons:

Has not been installed yet

Ben22nd August 2017

7.0
Reliability
9
Speed
8
Support
7
Features
6
Value
5

I only switched as they did not provide a plan with speeds of more than 200 Mbps in my area

Richard18th August 2017

4.0
Reliability
5
Speed
7
Support
1
Features
4
Value
3

Like many things - fine when (if) it works. God help you if things go wrong. So far I've had 3 missed deadlines, 2 broken promises about call backs, 8 days of waiting and still no fibre - even though all it's all hooked up and ready to go - AVOID

Pros:

Fibre

Cons:

Terrible customer service that doesn't deliver it's promises and misses deadlines.

Kevin Sands15th August 2017

3.8
Reliability
3
Speed
7
Support
3
Features
4
Value
2

I wouldn't use the services of Vodaphone if they were paying ME to use them. Their broadband is unreliable and drops frequently - even between midnight and 6am. I cancelled my service in late April 2017 and gave a termination date of 17 May 2017. At 8pm on that day the service was still being provided so I rang them and they had forgotten.
The woman said they would cut it off tomorrow (18/5/17) and she would gave me a final amount to pay tomorrow. I went overseas the next day and 2 dats later I received an email with the final amount. I asked my brother to pay the bill but Vodaphone REFUSED his to take his payment. I then had difficulty but I did manage to pay the bill before the due date from my remote location in the world. I then received on the 15/8/17 a bill from Vodaphone for $1.99 for Fixed Line and Broadband charges!! I will not pay this. ...read more

Pros:

none

Cons:

lots

Mike Rumrich7th August 2017

3.0
Reliability
4
Speed
7
Support
1
Features
1
Value
2

Useless helpdesk, desinterestet Customer Service staff, rude and arrogant

Pros:

None

Cons:

See above plus unreliable, making promises they dont follow through, never ever vodafone again, just terminated my mobile contract as well, got the same deal for 50 % less with slingshot !

Mike27th July 2017

2.8
Reliability
4
Speed
5
Support
1
Features
3
Value
1

Helpdesk is located in the Philippines, english not spoken. or understood, generell interest of staff non existing, waiting in hold line for average 45 minutes, service unreliable, expensiv

Pros:

none

Cons:

expensiv unreliable unfriendly and desinterested help desk

Mike brothers27th July 2017

6.8
Reliability
8
Speed
8
Support
7
Features
5
Value
6

Don't like sky tv and Vodafone is too close to Sky TV

Pros:

Good uptime

Cons:

Terrible billing experience, three different logins and user account areas since ihug days

Alan Nicholls24th July 2017

5.4
Reliability
7
Speed
4
Support
5
Features
8
Value
3

Slow speed, adsl very poor as unable to upgrade to vdsl or fibre as yet, maybe in 2018

Pros:

Stable connectivity

Cons:

Price is too high for adsl

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