Vodafone Broadband

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Vodafone Broadband
5.3

total

  • Reliability 6.1

  • Speed 5.8

  • Support 4.1

  • Features 5.5

  • Value 4.8

Average from 173 reviews

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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    12 September

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Vodafone Broadband
5.3

total

  • Reliability 6.1

  • Speed 5.8

  • Support 4.1

  • Features 5.5

  • Value 4.8

Average from 173 reviews

Judy17th July 2018

7.4
Reliability
9
Speed
9
Support
6
Features
8
Value
5

Has good promotions such as credits and free months

Pros:

Easy to set up and the Tech Ninjas are really helpful.

Cons:

Promotion for Neon was difficult to set up and Neon itself has limited range of shows.

Brian16th July 2018

3.2
Reliability
4
Speed
1
Support
5
Features
2
Value
4

This was a RURAL broadband connection.
NO line of sight to the tower.
Relied on a bounced signal.
PLEASE bear in mind this was my only option other than satellite, due to the location. This was better than nothing at all.

Pros:

Only relative cheap option.

Cons:

speed was SLOOOOOOOOOOOOOOOOOOW.!

Gemma Brodie10th July 2018

4.6
Reliability
1
Speed
7
Support
1
Features
7
Value
7

Tried to sign up with this company. Connection date came and went without connection. Spent multiple hours in the phone. No one could help me

Karen Templeton 9th July 2018

6.8
Reliability
9
Speed
9
Support
2
Features
9
Value
5

Great reception and speed but disappointing customer service

Roddy Henderson7th July 2018

5.0
Reliability
5
Speed
5
Support
5
Features
5
Value
5

We were not impressed to have our email service dumped.
We are not impressed to have no option about broadband except the so-called Fibre-X

Pros:

Trouble free more or less while we were with them after they bought TelstraClear

Cons:

No email
No UFB where we live because we have the Telstra cable
Thus tied to one provider.

Margaret headland30th June 2018

6.4
Reliability
7
Speed
7
Support
5
Features
7
Value
6

Anything goes wrong , with land line or Internet can take ages and several attempts to connect with a supervisor who can actually process and correct problem.

Ninjas in local shop are fantastic long may they remain.

Joy Sanders 26th June 2018

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

Terrible at responding via phone!

Dave24th June 2018

4.2
Reliability
5
Speed
1
Support
1
Features
7
Value
7

Sooooooo slow - 45 minute wait to talk to someone in Philippines

Phillip18th June 2018

5.6
Reliability
8
Speed
1
Support
7
Features
7
Value
5

We're on the office net unlimited plan (business account) which is currently $99 ex GST a month which includes landline.

Pros:

Cheaper than other business broadband providers

Cons:

Speed is really slow. Around 13-14 Mbps download and less than 0.8 Mbps upload which is quite poor as we needed more upload speeds.

Graham Barry Carlson17th June 2018

5.2
Reliability
6
Speed
3
Support
7
Features
7
Value
3

Upgraded some time ago to Fibre 100 plan. Ookla speed test gives 41Mbps max download and 12Mbps max upload with large variables in these ranges during the evenings. Watching local TVNZ on-demand results in reduced resolution, buffering and occasional drop-outs.

Reboot of WLAN is sometimes required.

In short, the plan was upgraded from basic to Fibre 100, but the speeds are still being held to that of basic.

Pros:

Phone on VOIP

Cons:

VOIP delay echo.
Network provider - Ultrafast Fibre say the fibre is 1Gbps capable.
Vodafone are yet to remotely demonstrate a 10th of that speed.

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