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Vodafone Broadband

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Vodafone Broadband
5.1

total

  • Realiability 5.9

  • Speed 5.6

  • Support 4.1

  • Features 5.2

  • Value 4.7

Average from 71 reviews

Vodafone Broadband is one of the biggest broadband providers in New Zealand. 

Vodafone has a range of different Vodafone broadband plans available including some plans for Vodafone Ultrafast Fibre Broadband and Vodafone broadband packages with different data limits and variable speeds.

Vodafone offers all types of broadband connection: Vodafone Fibre, Vodafone VDSL and Vodafone ADSL dependant on what is available in your broadband region.

Vodafone Standard Broadband is a what they describe as a fast reliable ADSL broadband throughout New Zealand whilst Vodafone VDSL Broadband is 3x faster than standard Vodafone ADSL broadband.

The other Vodafone broadband connection that they have available is Vodafone Ultra Fast Broadband which has speeds of up to 200Mbps, although this is only available in parts of New Zealand where the Ultra Fast Fibre broadband network has been completed. You can use Broadband Compare to see if Vodafone Fibre Broadband is available at your address.

Vodafone often offers Vodafone promo codes or Vodafone discount offers for new customers so be sure to compare all Vodafone broadband plans on Broadband Compare to find the best Vodafone broadband deal available.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Vodafone Broadband
5.1

total

  • Realiability 5.9

  • Speed 5.6

  • Support 4.1

  • Features 5.2

  • Value 4.7

Average from 71 reviews

Kevin Sands15th August 2017

3.8
Realiability
3
Speed
7
Support
3
Features
4
Value
2

I wouldn't use the services of Vodaphone if they were paying ME to use them. Their broadband is unreliable and drops frequently - even between midnight and 6am. I cancelled my service in late April 2017 and gave a termination date of 17 May 2017. At 8pm on that day the service was still being provided so I rang them and they had forgotten.
The woman said they would cut it off tomorrow (18/5/17) and she would gave me a final amount to pay tomorrow. I went overseas the next day and 2 dats later I received an email with the final amount. I asked my brother to pay the bill but Vodaphone REFUSED his to take his payment. I then had difficulty but I did manage to pay the bill before the due date from my remote location in the world. I then received on the 15/8/17 a bill from Vodaphone for $1.99 for Fixed Line and Broadband charges!! I will not pay this. ...read more

Pros:

none

Cons:

lots

Mike Rumrich7th August 2017

3.0
Realiability
4
Speed
7
Support
1
Features
1
Value
2

Useless helpdesk, desinterestet Customer Service staff, rude and arrogant

Pros:

None

Cons:

See above plus unreliable, making promises they dont follow through, never ever vodafone again, just terminated my mobile contract as well, got the same deal for 50 % less with slingshot !

Mike27th July 2017

2.8
Realiability
4
Speed
5
Support
1
Features
3
Value
1

Helpdesk is located in the Philippines, english not spoken. or understood, generell interest of staff non existing, waiting in hold line for average 45 minutes, service unreliable, expensiv

Pros:

none

Cons:

expensiv unreliable unfriendly and desinterested help desk

Mike brothers27th July 2017

6.8
Realiability
8
Speed
8
Support
7
Features
5
Value
6

Don't like sky tv and Vodafone is too close to Sky TV

Pros:

Good uptime

Cons:

Terrible billing experience, three different logins and user account areas since ihug days

Alan Nicholls24th July 2017

5.4
Realiability
7
Speed
4
Support
5
Features
8
Value
3

Slow speed, adsl very poor as unable to upgrade to vdsl or fibre as yet, maybe in 2018

Pros:

Stable connectivity

Cons:

Price is too high for adsl

David13th July 2017

2.4
Realiability
4
Speed
4
Support
2
Features
1
Value
1

Over priced greedy lying pricks - look elsewhere.

Cons:

Over priced
NO NZ contact Centre with long wait times.
Slow and unreliable

Owen McCarthy13th July 2017

4.0
Realiability
8
Speed
5
Support
1
Features
3
Value
3

Network seems to be one of more stable I've been with, but service is a joke.

Pros:

Reliable broadband with few operational issues

Cons:

Service a joke. Call service tedious, after wading through endless options, often going around in circles, listening to repeated long-winded recordings, even longer waiting times, you end up with a representative with little to no product knowledge, almost incomprehensible accents, and a dogged determination to stick to the script and not listen to you.

It ends up being quicker to do your own research and troubleshooting. Lousy interface between sales outlets and the service side.
...read more

Tamsyn11th July 2017

4.8
Realiability
5
Speed
5
Support
5
Features
6
Value
3

Okay but pretty pricey for a slower speed of internet.

Craig Gates6th July 2017

4.4
Realiability
7
Speed
5
Support
2
Features
5
Value
3

I don’t have an issue with performance speed or reliability from my current service provider Vodafone. However I feel that what I am paying is an exorbitant amount for my current service and believe that there must be a better offer available.
My biggest gripe is the customer call centers. They seem to be repetitive waste of time. Issues are not resolved easily. I am at the point where I prefer to avoid calling due to the waste of time incurred.

Pros:

Reliable service speed.
Offers with related services landline Bestmates has a perceived better dollar value.
I feel they perform a good job with email connectivity.

Cons:

The Call Centers are repetitive time wasters. The foreign accented representatives are harder to understand, which makes the experience all the more taxing.
The overall perceived dollar value is medium to low.

Lauren Holland3rd July 2017

9.4
Realiability
10
Speed
10
Support
10
Features
10
Value
7

Changing because much more expensive

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