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Vodafone Broadband

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Vodafone Broadband
5.2

total

  • Realiability 5.9

  • Speed 5.5

  • Support 4.2

  • Features 5.3

  • Value 5.0

Average from 59 reviews

Vodafone Broadband is one of the biggest broadband providers in New Zealand. 

Vodafone has a range of different Vodafone broadband plans available including some plans for Vodafone Ultrafast Fibre Broadband and Vodafone broadband packages with different data limits and variable speeds.

Vodafone offers all types of broadband connection: Vodafone Fibre, Vodafone VDSL and Vodafone ADSL dependant on what is available in your broadband region.

Vodafone Standard Broadband is a what they describe as a fast reliable ADSL broadband throughout New Zealand whilst Vodafone VDSL Broadband is 3x faster than standard Vodafone ADSL broadband.

The other Vodafone broadband connection that they have available is Vodafone Ultra Fast Broadband which has speeds of up to 200Mbps, although this is only available in parts of New Zealand where the Ultra Fast Fibre broadband network has been completed. You can use Broadband Compare to see if Vodafone Fibre Broadband is available at your address.

Vodafone often offers Vodafone promo codes or Vodafone discount offers for new customers so be sure to compare all Vodafone broadband plans on Broadband Compare to find the best Vodafone broadband deal available.

Vodafone Broadband
5.2

total

  • Realiability 5.9

  • Speed 5.5

  • Support 4.2

  • Features 5.3

  • Value 5.0

Average from 59 reviews

Sharon15th June 2017

3.4
Realiability
2
Speed
5
Support
1
Features
5
Value
4

Definitely wouldn't recommend. Every customer service rep I dealt with gave different stories. Spent 6 weeks battling with lost internet - very time consuming, very frustrating.

Pros:

Data on mobile when internet down.

Cons:

Customer service and reliability.

Kay12th June 2017

4.2
Realiability
5
Speed
3
Support
5
Features
5
Value
3

so sick of the substandard broadband we have access to in Raumati

mark albiston10th June 2017

1.2
Realiability
1
Speed
1
Support
2
Features
1
Value
1

vodafone's unreliable and a bit useless all round...

Niko7th June 2017

4.4
Realiability
5
Speed
3
Support
1
Features
6
Value
7

Worst customer service in New zealand for any telco related company. Most of the staff have minimal knowledge of the job required and read off a scripted card for every issue. If your issue needs to get escalated you will have to wait another 30 mins to hear the same scripted responses.

Pros:

okay service speedwise/setup

Cons:

worst customer service ever!!!

Kelly1st June 2017

4.2
Realiability
2
Speed
2
Support
4
Features
6
Value
7

We have VDSL most of the time it's like dial-up! Constantly dropping off the network.

Helen Simonsen30th May 2017

2.6
Realiability
5
Speed
4
Support
1
Features
2
Value
1

I have been paying far too much for minimal usage and cannot access MyVodafone. Help has not been good.

John29th May 2017

7.2
Realiability
8
Speed
7
Support
7
Features
7
Value
7

Currently haven't moved as my choice of Stuff wanted credit card payment or direct debit. I am not prepared to do either, so still looking.
Vodafone promised to come back to me as my contract ended but still no contact and I have even reminded them

peter28th May 2017

7.0
Realiability
7
Speed
7
Support
7
Features
7
Value
7

Generally satisfactory, but when I hit a problem, most unsatisfactory ( no work order number, long delays,new person with every call, resulting in constant repetition of my problem).

Pros:

Generally good

Cons:

Poor problem solving

Dayna27th May 2017

7.0
Realiability
7
Speed
7
Support
7
Features
7
Value
7

Have Vodafone unlimited ADSL broadband service/no home phone, was on 1 year contract period, which has recently expired. Would like to be offered a great deal based on review of account & usage but contact so far has been vodafone sales people calling me at work, trying to up-sell me into fibre plans with a contract period. Would like to receive other options based on our usage/needs & pricing/deals offered to us as valued existing customers.

Pros:

Service is fine for our usage & service is reliable in our area + we receive $10/month discount with mobile on account with Vodafone. Free Neon subscription with contract

Cons:

Don't feel existing customers are offered deals or incentives once signed on + given you are locked into contract period on signup Vodafone still seems pricey for standard adsl. vdsl service not available as stops just short of our property & fibre install process still seems too much hassle given our needs at the mo. Also, perhaps not a priority item but the complimentary Neon subscription stops as soon as contract period expires even if you retain account & continue paying for plan monthly. ...read more

Frank Veacock25th May 2017

7.0
Realiability
7
Speed
7
Support
7
Features
7
Value
7

whens fibre

Pros:

got neon for free

Cons:

slow

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