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Trustpower Broadband

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Trustpower Broadband
5.1

total

  • Reliability 5.2

  • Speed 4.8

  • Support 5.4

  • Features 5.2

  • Value 5.0

Average from 26 reviews

Back in 2007, Trustpower Phone & Internet (then known as Kinect), began providing phone services to residential customers. The same year, we began offering services over ADSL to residential and business customers.

In 2010, we successfully implemented an ISP network and began providing internet services directly to our customers. As is the case today, our service was supported by Trustpower’s strong wholesale relationships with network companies.

In 2011, the Government committed $1.35 billion to build an Ultra Fast Broadband (UFB) network throughout New Zealand. We soon started planning to offer UFB to customers and connected our first ultra fast broadband customer in August 2012. Today, we provide over 500 customers with phone and internet services over UFB. Internet speeds range from 30 megabits to 100 megabits per second.

In 2013 we had 27,500 telecommunications customers. Over 16,000 of them were with us for their broadband service, and the number continues to grow.

As always, we strive to offer our customers quality service. We are also committed to ongoing innovation and excellence across the telecommunications sector. Trustpower is a member of the Telecom Carriers Forum (TCF).

** NOTE: The above information has been provided by the ISP or reproduced from their website **

    12 September

    Fibre broadband speed report September 2017

    Who delivers the most consistent and fastest fibre broadband speeds in New Zealand?  This article showcases the fastest fibre broadband providers in NZ from a range of internet providers tested by Truenet.

    21 April

    Best Broadband Plans NZ - April 2016

    In the first of a regular monthly post on Broadband Compare we are going to be highlighting two of our broadband partners and what we believe are the leading broadband offers in the market at present.  

    This month is a great month for you to compare broadband plans and find the best broadband plans in NZ because these are two great offers from two fabulous NZ ISP's.

Trustpower Broadband
5.1

total

  • Reliability 5.2

  • Speed 4.8

  • Support 5.4

  • Features 5.2

  • Value 5.0

Average from 26 reviews

Jaap Noordeloos30th November 2017

6.4
Reliability
9
Speed
6
Support
8
Features
5
Value
4

As with most companies they value new customers a lot more than their existing ones.

Tom Drummond11th October 2017

5.6
Reliability
5
Speed
3
Support
6
Features
8
Value
6

Were very good initially then began to deteriorate over time. Made a mess of a relocation and were unable to provide fibre despite it being wired into the property.

Pros:

Can be very good when they are on to it.

Cons:

Can't retail fibre in all areas where fibre is available

Margaret Wilde1st October 2017

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

Average for support and speed. Seems to vary a lot

Bryan Richardson16th September 2017

4.6
Reliability
7
Speed
5
Support
7
Features
2
Value
2

Very slow, and no local free calls on landline, also I want to have the same supplier providing my mobile as well

Craig Rutters12th September 2017

1.4
Reliability
1
Speed
1
Support
1
Features
1
Value
3

I joined up for fibre but ended up with slower internet that normal broadband! Don't use trust power for fibre!!

Pros:

None!

Cons:

Slow internet, poor support staff,

Roger24th August 2017

5.2
Reliability
6
Speed
5
Support
4
Features
5
Value
6

The modem they supplied was totally useless and dropouts were basically daily or at best weekly. I bought my own and dropouts ceased immediately, proving the problem. However, every so often I'd be offline for a few hours and support never could explain why. This unreliability and slow internet were my reasons for changing.

Pros:

It was cheap under their power and broadband bundle, so I saved money.

Cons:

Too unreliable.
Too slow.

Edna Fox5th August 2017

5.4
Reliability
6
Speed
6
Support
1
Features
7
Value
7

I did not feel the support needed after reporting a fault with my landine and internet. Left without phone line and internet for a week and no help forthcoming. I asked for a technician to come and check but was told to find one myself as theirs would be expensive. Time to find a new provider who listens and helps promptly.

Pros:

Having power included in one account

Cons:

No genuine support shown a week after fault has been reported. No internet and land line.

Max20th July 2017

7.6
Reliability
9
Speed
9
Support
5
Features
9
Value
6

Nice and easy install and works great.

Pros:

Internet speed is consistent and stable for streaming and browsing

Cons:

slows down when rainy and no support after hour

Willem Matthias Kortekaas24th June 2017

7.2
Reliability
8
Speed
4
Support
8
Features
8
Value
8

Overall Trustpower is a good ISP. If they spread out their servers they will be a great ISP. The fact that you get a good deal on power and internet access (the two main utilities not provided by council) in one bill is a unique feature.

Pros:

In comparison to Spark, this company has excellent customer service. The added feature of combining your power and internet bills into one is nice and convenient.

Cons:

I signed up for 100Mb per second. I don't receive that. The majority of the speed tests I get are around 16Mb. Upload is fine at 30Mb but the downloads is where its at. Spark did provide a minimum of 80Mb/s and a ping of 4ms. Now I have a ping of 36ms. I have since learned that Trustpower is in the Hamilton and do not have servers outside of that area. If they do not bring servers to Christchurch once my term contract has expired I will switch again. ...read more

Jeremy13th June 2017

10.0
Reliability
10
Speed
10
Support
10
Features
10
Value
10

Blank

Pros:

Everything just works like it should. No issues

Cons:

none

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