Average from 18 reviews
Although initially a power company, Trustpower now offer Trustpower Broadband and are becoming one of the major broadband providers in New Zealand. Trustpower offer some fantastic Trustpower broadband offers and Trustpower broadband discounts for new Trustpower customers.
If you are looking to compare Trustpower broadband plans then Broadband Compare can help.
Trustpower mostly bundle their Trustpower Broadband offering with their Trustpower power and gas. They have a couple of Trustpower Broadband only plans but to get the best value it is worth investigating Trustpower bundle pricing.
Trustpower broadband plans are simple to select, compare and choose from. Trustpower give you the best broadband connection that is available at your home, so that could be Trustpower fibre, Trustpower VDSL or Trustpower ADSL.
Trustpower often offer Trustpower promo codes or Trustpower special offers for new customers so be sure to compare all Trustpower broadband plans on Broadband Compare to find the best Trustpower broadband deal available for you in your area.
Trustpower also have the option of a landline and have their customer service based in New Zealand and available 24/7 for any Trustpower broadband problems you may encounter.
In the first of a regular monthly post on Broadband Compare we are going to be highlighting two of our broadband partners and what we believe are the leading broadband offers in the market at present.
This month is a great month for you to compare broadband plans and find the best broadband plans in NZ because these are two great offers from two fabulous NZ ISP's.
Average from 18 reviews
Willem Matthias Kortekaas24th June 2017
Overall Trustpower is a good ISP. If they spread out their servers they will be a great ISP. The fact that you get a good deal on power and internet access (the two main utilities not provided by council) in one bill is a unique feature.
In comparison to Spark, this company has excellent customer service. The added feature of combining your power and internet bills into one is nice and convenient.
I signed up for 100Mb per second. I don't receive that. The majority of the speed tests I get are around 16Mb. Upload is fine at 30Mb but the downloads is where its at. Spark did provide a minimum of 80Mb/s and a ping ...read more
Jeremy13th June 2017
Everything just works like it should. No issues
Merville Craik3rd June 2017
The broadband connection seems to be going off line more so in the last 6 months.
The Ultra fast broadband and being unlimited data was well priced.
In the last 6 months broadband has been going off line about 4 or 5 times a week.
Keith Baibridge25th May 2017
Very poor download 4.6 mbps and even worse upload 0.6 mbps
Not too expensive
Trustpower say it is the best they can offer
Mike Keehan29th April 2017
I switched to Trustpower from my old Orcon account several months ago to basically get the low cost for two years ADSL deal.
Nice package, the NF10W is kinda cute and small and uses little power. Handy having billing simplified with Power.
The free router from Trustpower Netcomm NF10W seems to have the buffer bloat problem with wifi. So gets really laggy when several wifi clients are connected. We have noticed that the wifi is worse compared to Orcon Geniu ...read more
Nikki20th April 2017
Power companies should stick to providing power. If you are slightly late with your power bill, they turn off your broadband so you have no internet and you have to pay $85 to have it turned back on. Trustpower are bullies!
Pam Alsop30th March 2017
Pretty rubbish, and their office closes @ 6pm, so if you need help that's not very suitable
Steve27th March 2017
I scored a lower value, as they entice you in as a new client, however once that term is up, they offer nothing for existing customers to stay. There seems to be no such thing as loyalty and yet they ask us to be loyal. Loyalty is a two way street. I even called them to see if they would match what we were going to move to, sadly no, so the switch is on.
Reliable, convenient to have broadband gas and electricity on the one bill, also the tech cheque is a bonus.
No incentive to stay with them, other suppliers offer a better deal that trustpower won't match. As mentioned above a great service but in todays economy every dollar saved counts.
Karen22nd March 2017
I spoke to at least one nice person
EVERYTHING... really this is the worst company I have ever dealt with. I am forgiving of most things but Trustpower really has no redeeming qualities. Super crap internet speed/does or does not work on a whim. If you ge ...read more
Silia14th March 2017
Since joining trustpower 3months ago i have had to call customer service 2-3 times a month regarding slow speeds or random disconnection. Everytime its a different excuse. Was told different instructions each time and also told to use my old vodafone modem as it was better then theirs according to one worker. Everytime it rains the internet cuts off and i was advised that this happens to all internet providers WHICH IS LIES because our neighbours have no problem with theirs d ...read more
Fast customer service
Slow slow speeds
Hidden costs in call out fees
It doesnt provide wiFi throughout the whole house