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Spark Broadband

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Spark Broadband
5.0

total

  • Reliability 5.5

  • Speed 5.5

  • Support 4.6

  • Features 5.2

  • Value 4.1

Average from 92 reviews

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Spark Broadband
5.0

total

  • Reliability 5.5

  • Speed 5.5

  • Support 4.6

  • Features 5.2

  • Value 4.1

Average from 92 reviews

Carl Bigley17th February 2017

3.6
Reliability
2
Speed
1
Support
7
Features
7
Value
1

unable to run internet TV and poor connectivity since switching to spark

Pros:

Easy to get in touch with.

Cons:

But it doesn't work

Denise Webb15th February 2017

4.2
Reliability
5
Speed
7
Support
2
Features
5
Value
2

I never wish to have anything to do with Spark again ! Their customer service is abysmal, most of the reps, can't speak decent English and after hours you get re-directed to another country.
I have encountered over one month without internet, intermittent internet, interminable waits for customer service,going into the hours.

Without my tenacity,most would have given up.

Pros:

I got a bit of a refund, other than than that no, Lightbox is useless.

Cons:

None

Renju Joseph14th February 2017

3.6
Reliability
4
Speed
5
Support
3
Features
3
Value
3

One of the worst customer care service in broadband providers

Ian14th February 2017

8.8
Reliability
10
Speed
10
Support
9
Features
8
Value
7

Stable and reliable with solid backup support.

Cheryl Whiting13th February 2017

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

Want to check and understand what is out there

Michael Parlevliet13th February 2017

5.8
Reliability
7
Speed
3
Support
7
Features
7
Value
5

Very slow when there is an issue

Ian13th February 2017

5.8
Reliability
9
Speed
9
Support
1
Features
7
Value
3

For about the last 5-6 months Sparks monthly bill had 100 & 200 fiber on it.
Each month we complained and finally last bill was good.
Trouble is I worked for the NZ Post Office and Telecom for over 25 years and my wife about 6 years, so we having problems letting go.....

Pros:

Speeds good, about 96 Mbps

Cons:

TRying to get fixed, very hard

Bill13th February 2017

3.4
Reliability
5
Speed
3
Support
5
Features
2
Value
2

Slow speeds, advertised VDSL compatible but couldn't provide acceptable service. Very dissappointing

Pros:

Nothing out of the ordinary.

Cons:

All the above

tim11th February 2017

2.6
Reliability
1
Speed
5
Support
1
Features
5
Value
1

Bad connection all the time dropping out all call centre says is we are sorry but fibre will be in your area 2018 sometime
overseas operators with no knowledge or they just disconnect you mid conversation and don't log your call so no history of complaint

Cons:

they say i am on best plan

Ben10th February 2017

8.2
Reliability
9
Speed
10
Support
7
Features
8
Value
7

very fast

Pros:

Reliable and fast

Cons:

When it goes down they are no use whatsoever

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