Average from 108 reviews
Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.
It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.
Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business.
** NOTE: The above information has been provided by the ISP or reproduced from their website **
We all know how confusing it is that ISPs advertise the same speeds... but are their speeds actually the same? According to the latest ADSL Truenet.nz report, the speed differences for NZ websites continue to show a wide spread on ADSL providers.
Looking for a VDSL connection? Make sure you are on the best VDSL connection delivering the best VDSL speeds for your money. Read all about the performance of VDSL internet providers in NZ.
News just breaking in the broadband world that four companies have received warnings from the Commerce Commission as they are considered to have breached the Fair Trading Act.
Internet providers in New Zealand offer different connection options to broadband subscribers. These different broadband options are ADSL, VDSL, Cable, Fibre, and now Fixed Wireless.
Latest news on BroadbandCompare.co.nz 06.03.2017
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Average from 108 reviews
Ron8th April 2017
It's really not bad when it works.
Sadly, you can never count upon when that's going to be, nor how long it will work for.
A week or two after the tech comes out, or you spend 2 hours on the phone with support to arrange things seems miraculous.
You can have them call you without listening to the hold music.
When it works, it's at least average.
Disconnects. Horrible lag, and terrible latency. Buffer/load times, with random stoppages on Netflix or light box.
Paul Ross31st March 2017
Spark is quite expensive, but a good service with Lightbox included
Korstiaan29th March 2017
Gigabit Fibre Brilliant
John Doe26th March 2017
A great ISP
Full line speed all the time.
Graham23rd March 2017
SOOOOO UNRELIABLE, Stops working at least 6 times a day....
Has to be reset every hour as it always stops working.
Lucy Sharplin22nd March 2017
Intending to relocate to Kinloch near Taupo, a Spark technician recommended we try wireless broadband with 120G limit instead of unlimited data on ADSL system. At our previous address, we had Sky so 120G was adequate in his opinion. However, having cancelled Sky at the new home and using Netflix and/or internet instead,we are finding that we now require unlimited data. When we requested a switch back to ADSL, the Spark technician offered to send a Chorus rep to check that we ...read more
A few of the Spark technicians were helpful while others were not!
Insufficient broadband data for the needs of new and existing customers in the area,
Expensive having to buy 10G of data once the120G limit is exceeded: quickly!
With today's technology Chorus isn't doing the best job ...read more
Tim22nd March 2017
Steer clear. Spark is a large organization... you get all their problems as a result. Overcharging, long support wait times with less-than-experienced support crew (pretty basic "is the modem switched on" stuff).
They are con merchants in my book - quick to get you on board but v slow to give much back. $4.95 wiring maintenance (3.95 or free elsewhere).
ummm.... they have online support chat. If you can wait.
• Drip-feed charging (lots of little add-ons which make for a big bill).
• Need to keep your eye on their billing.
• Less-than-transparent price increases.
• Messy plan structure (deals that come and go and leave you ...read more
Gillian Stenhouse15th March 2017
Too long to get help. My friend and I tried for three day then gave up I paid for a private It guy still took him half an hour
Paying an Internet banking. All on one account.
Martyn8th March 2017
Totally inefficient websites for My Spark, when seeking help
Still wondering about this one
as above. Not good assistance when chatting on line for assistance. Huge delays on call backs. Not giving total info when asking about contracts and in this aspect I mean availability of types of phones.
Lisa27th February 2017
Had Spark broadband for 2.5 years now, only had 2 drop outs in that time and it was during a storm. Can't complain at that! Customer service is always helpful if I have a query about my plan.
Service reliability is excellent.
Price is a shocker. Was paying $60 a month in Aussie, $95 per month in NZ is a rip off. Free Lightbox is of no interest to me.