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Spark Broadband

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Spark Broadband
5.0

total

  • Reliability 5.5

  • Speed 5.5

  • Support 4.6

  • Features 5.2

  • Value 4.1

Average from 92 reviews

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Spark Broadband
5.0

total

  • Reliability 5.5

  • Speed 5.5

  • Support 4.6

  • Features 5.2

  • Value 4.1

Average from 92 reviews

Donna21st May 2017

6.6
Reliability
7
Speed
7
Support
7
Features
7
Value
5

Due to a changing in circumstances this is too expensive. I am an older person on my own.

Pros:

Reliable

Cons:

Expensive

Gilda Morganti12th May 2017

5.2
Reliability
7
Speed
5
Support
6
Features
5
Value
3

Am really not impressed! Recently after refusing over 2 years to replace the old modem they gave me when I first got the internet. I went and bought myself a new one, mindful to "future-proff" myself. Now they want me to pay $100 to get anther new modem if I want faster broadband through them! I don't think so!

Pros:

See above

Cons:

See above. Since I checked out faster broadband with them I believe my internet speed has slowed even further.

Rosie9th May 2017

3.2
Reliability
4
Speed
6
Support
1
Features
4
Value
1

Avoid spark. They have totally stuffed up my xtra account and have done absolutely nothing whatso ever even though I have written, emailed and phoned.

Pros:

None

Cons:

Absolutely everything and no service and costs way too much. Even $10 a month is too much for what I am getting now.

James5th May 2017

7.6
Reliability
9
Speed
8
Support
5
Features
8
Value
8

Changed to Wireless Broadband from copper. Everything good, no problems or issues, exactly as promised

Pros:

Plug in the modem supplied and go, no digging or connecting. Can't comment on support as we haven't needed any

Cons:

Phone dropped twice out so just moved the modem a few centimetres away and then no hassles

James5th May 2017

7.8
Reliability
9
Speed
9
Support
10
Features
5
Value
6

Never had any issues, so support was given benefit of the doubt. Was on Fibre 200 plan, 200 Mpbhs was achievable up and down for local servers.

Pros:

Quick

Cons:

Price is high relative to other providers

Jim 1st May 2017

3.0
Reliability
5
Speed
3
Support
1
Features
3
Value
3

Once they get you they forget about you, apart from sending out the monthly account.

Pros:

No Pros!!!

Cons:

Yes they are just a Con!!!

rowan1st May 2017

2.2
Reliability
1
Speed
5
Support
1
Features
3
Value
1

Poor service throughout the plan, took three months to get connected, when eventually we got internet it was slow.

Cons:

Overpriced, slow, poor service

Richard27th April 2017

2.6
Reliability
3
Speed
5
Support
1
Features
3
Value
1

Utterly poor service from Spark. Disconnected service without warning. Spoke to at least 24 people from Spark when I was passed off to different teams / had to follow up, but each time, no-one seemed to know what the status of my re-connection was. Poor poor service.

Pros:

The only area Spark seemed to be capable in was extracting the early termination fee when I terminated the contract with them. Pity they are not capable in dealing with their incompetencies.

Cons:

Spark disconnected my service without warning. Spark Blamed Chorus. No-one at Spark seemed to know what was happening. Get passed off to multiple Spark customer service representatives. Things not carried out when Spark said they would, so I had to chase Spark up. ...read more

Vikram24th April 2017

2.0
Reliability
2
Speed
1
Support
3
Features
3
Value
1

Very poor customer service and still operating as if in a monopolistic environment

Pros:

none

Cons:

too many to list

Gigen22nd April 2017

4.0
Reliability
1
Speed
3
Support
9
Features
6
Value
1

Absolute waste and do not give any promotion for long standing coustmer

Pros:

Good customer service

Cons:

Highly unlikely reliable connection and always had buffering

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