Spark Broadband

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Spark Broadband
5.3

total

  • Reliability 5.8

  • Speed 5.7

  • Support 5.0

  • Features 5.6

  • Value 4.3

Average from 158 reviews

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Spark Broadband
5.3

total

  • Reliability 5.8

  • Speed 5.7

  • Support 5.0

  • Features 5.6

  • Value 4.3

Average from 158 reviews

Marie Neill21st March 2018

4.2
Reliability
3
Speed
7
Support
4
Features
5
Value
2

Not happy with Spark service ...at all. I did not have unlimited plan. Had to buy more data....fine. Did not know that once I had purchased and paid for 10 gb data times 5...that I would be left without internet connection until my due date "roll over" came round. In this day and age, this should never happen. Have now changed my provider, an unlimited plan as well. Hopefully I will be better served. As a customer of Spark and previously Telecom, they have greedily accepted my money all these years, so feel very let down over this incident.

...read more

Shane Peebles14th March 2018

4.0
Reliability
2
Speed
4
Support
5
Features
5
Value
4

4g was very slow and we had to reset the modem for the home phone to work. Would have been dangerous if we had to call emergency services and you have the reset the modem first. Very poor.

ilona pux8th March 2018

5.0
Reliability
5
Speed
6
Support
3
Features
6
Value
5

will change

Pros:

works often

Cons:

does not come on straight away. I have to first disconnect then connect to get on internet. bit of a pain

Krish7th March 2018

8.0
Reliability
9
Speed
9
Support
9
Features
8
Value
5

Everything is fine with the connections it self. The Fiber connection price is not comparative enough. They were charging $95 a month where as other companies were providing the same at lower prices.

Pros:

almost always the connection speed(Fiber) hits more than 100MBPS for spark Naked100 plan.
99% reliable just a couple of glitches in a year.. so very good.

Cons:

Connection price is at the nigh end for a basic fiber 100/20 MB connection.

Kristi24th February 2018

5.6
Reliability
6
Speed
3
Support
7
Features
7
Value
5

too slow

Cons:

too slow

Peter23rd February 2018

7.0
Reliability
8
Speed
7
Support
7
Features
7
Value
6

Have to reboot VDSL modem every day. Two different modems have this problem, so presumably the problem is at Spark's end. Maybe not investing in old-tech now that fibre is coming?
Spark is expensive, but had us locked in for years with email. Have now changed to GMail and are shopping for a better deal.

Jan22nd February 2018

5.0
Reliability
5
Speed
6
Support
2
Features
7
Value
5

SPARK: When it works it's good, when it falls over, it fails completely

Pros:

who I have always been with, the whole package phone internet and cell all one account

Cons:

Trying to communicate with idiots that have no idea and the time wastage is huge.

Ken9th February 2018

2.4
Reliability
2
Speed
3
Support
2
Features
3
Value
2

Horrible broadband provider. Do not trust.

Pros:

None.

Cons:

Everything. It uses 120 gigs way too fast and customer support was horrible.

Joseph C9th February 2018

9.2
Reliability
9
Speed
9
Support
10
Features
9
Value
9

I have been with them for the last two years without any problems. Their communication has been outstanding and they were quick to offer good deals when asked (unlike MyRepublic who refused to even consider a small deal). Their support team on Facebook was very professional and made it easy to deal with.

Pros:

- Great communication
- Very good deals (just ask!)
- Great speeds with little to no dropouts experienced.

Cons:

- Nothing that I can think of.

Milo6th February 2018

9.6
Reliability
9
Speed
10
Support
10
Features
10
Value
9

It has been great last 5 years with Spark. I would recommend to my friends.

Pros:

Their Customer support has been the best ever! They gave me the answer right away all the time. Hassles free and connection is stable. The Speed is amazing and they even upgraded my plan from ADSL to VDSL without extra cost. Additional service are good too such as free Lightbox and discounted movies. ...read more

Cons:

There were a particular month with a lot of connection issue. They did not explain what is really going on. i was happy with them the most of times except the month.

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