Spark Broadband

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Spark Broadband
5.3

total

  • Reliability 5.8

  • Speed 5.7

  • Support 5.0

  • Features 5.6

  • Value 4.3

Average from 158 reviews

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Spark Broadband
5.3

total

  • Reliability 5.8

  • Speed 5.7

  • Support 5.0

  • Features 5.6

  • Value 4.3

Average from 158 reviews

Hanna16th June 2018

6.6
Reliability
6
Speed
8
Support
4
Features
8
Value
7

Customer support never followed through with a replacement router after determining that I needed a new one and tried to say I had to pay for it which would cost me $200?! After checking with the manager, it was confirmed that it will be free of charge and that it will be dispatched to me the following day. Old Router worked the following day surprisingly and I never received the new router or a phone call. Hopeless service!

Pros:

Allows automatic payment which is my preference

Bills are sent to my emails monthly

Cons:

Customer support - ZERO

Router loses connection more frequently

Wayne Jamieson 11th June 2018

7.2
Reliability
10
Speed
7
Support
7
Features
7
Value
5

Reliable but too expensive compared to other providers need to switch to get the deals

Pros:

Reliable

Cons:

Takes hours to try to talk to them charlotte service only way

Doron Amir31st May 2018

6.8
Reliability
7
Speed
8
Support
6
Features
7
Value
6

While the plan I was in was good value for money when I signed up to it initially - it is currently unjustifiably expensive, especially considering the fact that I have an unresolved random issue of service disconnections

Pros:

Fast fibre access when working

Cons:

Had to chase down credit that was not applied properly to my account initially
Had to spend many hours with technical support to try and resolve multiple issues, 2 of them have not been resolved despite their technical experts' attempts, but I just gave up. ...read more

D Wilson25th May 2018

6.4
Reliability
8
Speed
8
Support
6
Features
6
Value
4

been with spark for a very long time, but was worried about changing ip so procrastinated, and have a much better deal to come without any problems hopefully

Pros:

chat online service good

Cons:

pricing too high

Brian Field3rd May 2018

5.8
Reliability
7
Speed
7
Support
4
Features
7
Value
4

Support. Communication is very poor with no replies to initial emails or phone.And at this point in time when deciding to change provider. Also expect all customers to understand their internet system and contract( am aged mid 70’s )
Value. Over the top

Mathew2nd May 2018

6.6
Reliability
5
Speed
7
Support
8
Features
7
Value
6

overall score will be 6/10

Pros:

good customer support

Cons:

becomes very at peak times
poor land line quality

alex wright2nd May 2018

3.2
Reliability
4
Speed
2
Support
1
Features
7
Value
2

using wireless broadband for past year. Started well with reasonable connections (3 bars) and speed (close to 20 Mbps). Over that time speeds have deteriorated significantly (now regularly below 10 Mbpbs and lost connections are common (connection now never above 2 bars)

Pros:

like Lightbox

Cons:

Poor support. Contacted support two days ago who said the issue would be passed to the technical dept Have heard nothing back and no change to connection or speeds.

Craig 30th April 2018

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Slowest rural broadband speed ever. Tonight I have .34mbps, so not even 1mbps. After months of contact with Spark, they have finally admitted the rural broadband in my area of Pukekohe is ADSL and cant handle the congestion so we just have to put up with it. Given that lightbox requires at least 600 kbps, we cant even watch a program without buffering and cutting off at least 30 times in one episode. They say chorus has no intention of upgrading the equipment in the area but Spark are happy to keep charging me as if they are providing a system that works. I am
Just waiting for a small rural broadband company to install a new modem and I will say goodbye to Spark forever. Spark should redesign their logo to a buffering circle.
...read more

Pros:

Rural broadband there are no pros with Spark. Worst service imaginable.

Cons:

Their speed, service, equipment and customer service skills.

Jacquline babu john30th April 2018

7.0
Reliability
6
Speed
9
Support
6
Features
7
Value
7

Quite expensive with not much offers

Pros:

Great speed

Cons:

Long waiting time.

Chris22nd April 2018

3.6
Reliability
1
Speed
7
Support
1
Features
5
Value
4

My switch to Spark lasted only 3 months and was truly awful. From the first day our internet was dropping out regularly. I made several complaints and cases to get it fixed. Spark offered to send a new router, but never sent it. I got fed up waiting and bought a new one, finding the problem was on their end. Technician came out to visit, found a problem, and fixed a jack point in the wall, but never stayed long enough to see if that was the problem. Within an hour it was crashing again. I cancelled the service in frustration and was billed for the technician visit, Spark claiming there was no evidence the problem continued. So after 3 months I paid the bills on time and got stuck with a technician bill and a cancellation bill for 3 months of inadequate service and lies. 3 months at $59.99 became over $700 including the router I bought and the technician visit. Avoid Spark/Telecom like the plague, false promises, lying customer service, and lazy attitude. Not recommended at all. ...read more

Pros:

Fast when working.

Cons:

Terrible customer service, false promises, general 'care-free' attitude.

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