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PrimoWireless

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PrimoWireless
9.5

total

  • Reliability 9.6

  • Speed 9.5

  • Support 9.6

  • Features 9.5

  • Value 9.2

Average from 31 reviews

 

PrimoWireless is bringing Ultrafast broadband services to Taranaki businesses, homes, farms and schools, so you can work, play and do more at the same time. What sets PrimoWireless apart from the other Telcos is that we're 100% Taranaki owned and operated, and it has a team who cares about making sure you get the best broadband solutions for your home or business.

Why you should connect with PrimoWireless...

 - PrimoWireless has its own local wireless network which delivers broadband speeds like no other.

 - PrimoWireless can provide you with the right broadband solutions for your home and/or business needs.

 - Its broadband services are more reliable - its ultrafast broadband is backed up by own local ultrafast wireless network. This redundancy feature is highly recommended for businesses as it reduces your risk of downtime and lost productivity.

 - PrimoWireless can set up multiple connections for offices at different sites. Its broadband will help to improve connectivity between sites and staff who work from home.

 - PrimoWireless's local team will give you free technical phone support and fantastic customer service. 

How it all started...

PrimoWireless was established in 2006 to provide wireless broadband services to remote Taranaki communities.  It now provides both wireless and ultrafast broadband services (UFB) to thousands of business and rural customers in Taranaki.

Initially PrimoWireless was developed as a solution to help rural Taranaki people and businesses who struggled to get access to fast broadband services. Knowing that wireless is the fastest broadband technology available to the rural community, IT specialist and managing director Matthew Harrison, set about building PrimoWireless' network from the ground up. As a result, PrimoWireless' customers are now enjoying the full benefits of connecting to Taranaki's only locally owned and operated Ultrafast wireless network.

Since incorporating the business in 2007 PrimoWireless has been growing rapidly which is down to its superior high speed broadband solutions, the high level of customer service PrimoWireless provide and the drive of the people behind the business.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

PrimoWireless
9.5

total

  • Reliability 9.6

  • Speed 9.5

  • Support 9.6

  • Features 9.5

  • Value 9.2

Average from 31 reviews

Phillippa23rd September 2017

9.2
Reliability
10
Speed
9
Support
9
Features
9
Value
9

I've been with primo for years now and have never had my service interrupted through a failure of theirs or their equipment. They were the first and ONLY company in my area to provide an alternative to dial up or the overpriced and useless satellite options. I know there are cheaper faster options out there, but not where I live, and they could be ripping us the same way farmside does its customers but they don't. I have no problem with their contract as I have no one else offering me ANY access to the internet, let alone reliable, fast reasonably priced internet Those of us out in the hills were getting right royally ... by the companies that were and still are operating in rural areas. These guys had to build their own infrastructure and maintain it from the start . They are the only company I have ever dealt with that dropped its price and bettered its service of their own accord. ...read more

Pros:

Reliable connectivity.
Great people to deal with.
Local company.
Variety of plans available.

Cons:

Speeds may not be fast enough for some.
No one to contact on weekends.
Can be difficult getting them out to more rural areas.

Rex Short Computer Services 23rd September 2017

10.0
Reliability
10
Speed
10
Support
10
Features
10
Value
10

I have used Primo for 10 years. I rate them #1 ISPin Taranaki. I fix computers for a job and when I am on site at rural properties Primo wireless hands down provides the fastest most reliable internet.

Pros:

I have used Primo for 10 years. I rate them #1 ISPin Taranaki. I fix computers for a job and when I am on site at rural properties Primo wireless hands down provides the fastest most reliable internet.

Cons:

None

Hugh Mills22nd September 2017

8.4
Reliability
9
Speed
9
Support
8
Features
8
Value
8

Stable long-term solution

Pros:

Reliable

Emma22nd September 2017

10.0
Reliability
10
Speed
10
Support
10
Features
10
Value
10

Best rural provider

Pros:

Fantastic company/ team of people to deal with, faults ,outages get fixed asap and you always feel like a valued customer

Cons:

Usuage plans could be better for rural providers that are locked into contracts but other than that no faults top company!

Linda Austin22nd September 2017

10.0
Reliability
10
Speed
10
Support
10
Features
10
Value
10

We have been PrimoWireless customers now for 12 months and can not fault them! They are always helpful, either via phone or email. They sort the problem quickly and keep you updated via Facebook on any problems with their network. 10 out of 10 in my book!

Pros:

Reliable service, brilliant customer service and value for money!

Cons:

NONE

Daveena Taylor21st September 2017

9.8
Reliability
10
Speed
10
Support
10
Features
9
Value
10

Best rural service available

Pros:

Great to talk to, speedy service, friendly team and fantastic service where others can't provide.

Cons:

I've been with primo since 2014 and think they are great. I know some places that can't get internet... would be great to get this service out there...

Wayne21st September 2017

10.0
Reliability
10
Speed
10
Support
10
Features
10
Value
10

Awesome customer service. I had a problem with the fibre coming to my house - it wasn't their fault, but they gave me a wireless connection to keep me going within 2 hours of letting them know I had a problem. I've never had service like it.

Pros:

Local touch - close to customers, care about their brand.

Cons:

None

Gravetester 21st September 2017

9.8
Reliability
10
Speed
10
Support
10
Features
10
Value
9

Very good service and company more than happy to recommend

Pros:

Local company so know so how where you are so don't have to explain things over and over like other companies

Cons:

Only con I can think of is i can only sign up once . Such a good company to deal with

Megan Brocklehurst21st September 2017

10.0
Reliability
10
Speed
10
Support
10
Features
10
Value
10

Having Primowireless has honesty changed our families lives, after living with overpriced satellite broadband thinking that was our only option we were ecstatic when we were able to install our own receiver, because of Primowireless' mission to get the country folk connected with realistic data packages

Pros:

Friendly local staff on the end of the email or phone.
Primowireless supports their community that support them.
Unlimited internet after midnight, which is fantastic for device updates (phones, tablets & xbox)
Affordable overage packages.

Cons:

Data Caps, yes we could go unlimited but it is not affordable, and our kids need to know limits of data using.

Anaru25th July 2017

3.4
Reliability
4
Speed
5
Support
2
Features
5
Value
1

Had problems with connection and speed when we first started, contacted for help but no reply (for a month). Finally resolved satisfactorily.
Unsatisfied with change from wireless to RBI when moved house in regards to contract terms and new fees but no attempt from Primo Wireless to rectify.
READ THEIR Ts &Cs CAREFULLY BEFORE COMMITTING (especially contract terms as the 24 months relate to the product not with the company as expected).

Pros:

Good service when installing.
Good speeds on wireless when it works.

Cons:

Very expensive to set up and monthly charges in comparison to other companies.
Very difficult to resolve problems (in breach of their Ts &Cs [clauses 4.1 and 20]). Despite advertising their "niceness" they are not interested in the customer but rather their profits. ...read more

Shown 10 reviews (11-20) out of 31 reviews
PrimoWireless
9.5

total

  • Reliability 9.6

  • Speed 9.5

  • Support 9.6

  • Features 9.5

  • Value 9.2

Average from 31 reviews

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