Average from 72 reviews
Orcon Broadband offer two main types of Orcon Broadband package.
Orcon is one of the new breed of New Zealand Broadband Providers. They keep the Orcon Broadband plan prices simple so that you know exactly what things will cost and what you will get.
Some Orcon broadband plans include a telephone landline whilst other broadband plans, like Orcon Naked Broadband doesn't have a home telephone line included as an option.
Orcon does offer Orcon Ultrafast Fibre Broadband and Orcon broadband packages with different data limits and variable speeds.
The type of Orcon broadband connection you can get depends on the broadband connection available in the street at your address. Orcon offers all types of broadband connection, Orcon Fibre, Orcon VDSL and Orcon ADSL dependant on what is available in your broadband region.
** NOTE: The above information has been provided by the ISP or reproduced from their website **
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Average from 72 reviews
Terry Hawker25th May 2017
A good usually fast, usually reliable service. A pity about the support. Although a reasonable first response time there is hardly ever a resolution. Finally it you just stop getting any communication. ie, it has been passed to our 2nd level support, then one more call asking all the same questions, after that NOTHING!!!
Speed, reliability and cost.
John25th May 2017
useless accounts system and help staff unable to understand their accents
Jason23rd May 2017
Himan21st May 2017
Worst Support I have ever experienced. They know nothing about NZ, all pinoys. Internet is always choking slow or broken. My part time job from last 1 month is to call their retarded support staff everyday who don't even let you speak and keep regurgitating scripted lines or cut you off or put you on hold. So called technical support don't even understand basic IT/networking terms.
None; ( my internet crashed twice while writing this review; had to write 3 times)
Support, reliability, speed. I wish they go bankrupt soon.
pika9th May 2017
no technical support, Stay away
M Hartono30th April 2017
Was a customer for over 2 years never missing payment. They deleted our email and didn't tell us. It took 7 attempts contacting by phone, email and support tockets over a 6 week period to get them to accept it was deleted and get it turned back on. It took me over 6 hours of my time to get a simple explanation and action by Orcon to fix the issue. To top it off our monthly bill was due and I told them I wasn't paying it till I got answers, they have not provided any answers s ...read more
The CEO's promises made in the New Zealand Herald and on Orcon website state they are the best service provider to give its customers the best services and advanced technology. By deleting their clients services without ...read more
Nancy29th April 2017
Worst ISP ive ever dealt with to date!!! If you want endless headaches and problems, sign up with Orcon!
Didnt connect me up within 7-10 working days, it took over a month to set me up with ADSL when I was paying for VDSL.
Unstable internet connection for the first month.
No perks of joining VDSL plans.
No solutions from ...read more
Neil McVicar 10th April 2017
Avoid like the plague
Appaling customer service. Shark like billing practices
Prayash chhetri9th April 2017
Speed was the main concern we have to switch over to the new service provider and again we wanted to try the fibre connection as the current one was DSL not sure if it was A or V but whichever it was speed was quite unacceptable with the amount we were paying monthly.
Haven't used the other features so cannot comment on the pros
Speed as I mentioned earlier was the main hurdle for us. As an internet subscriber all you wanted is speed and not lose connection in between.
Jacinta Allen5th April 2017
I actively discourage people ever joining Orcon, I have never liked a retailer less.
Support/ customer service is useless or non existent, service is unreliable and patchy at best. Provided routers are seriously lacking and their infrastructure is abysmal.