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Orcon

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Orcon
5.4

total

  • Reliability 5.7

  • Speed 5.8

  • Support 4.7

  • Features 5.6

  • Value 5.2

Average from 55 reviews

Orcon Broadband offer two main types of Orcon Broadband package.

Orcon is one of the new breed of New Zealand Broadband Providers. They keep the Orcon Broadband plan prices simple so that you know exactly what things will cost and what you will get.

Some Orcon broadband plans include a telephone landline whilst other broadband plans, like Orcon Naked Broadband doesn't have a home telephone line included as an option.

Orcon does offer Orcon Ultrafast Fibre Broadband and Orcon broadband packages with different data limits and variable speeds.

The type of Orcon broadband connection you can get depends on the broadband connection available in the street at your address. Orcon offers all types of broadband connection, Orcon Fibre, Orcon VDSL and Orcon ADSL dependant on what is available in your broadband region.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website ** 

 
Orcon
5.4

total

  • Reliability 5.7

  • Speed 5.8

  • Support 4.7

  • Features 5.6

  • Value 5.2

Average from 55 reviews

Nickie13th February 2017

1.8
Reliability
2
Speed
1
Support
4
Features
1
Value
1

expensive, wifi is always dipping out
slow speeds. Our phone data is much faster that waiting for computers.

Pros:

none

Cons:

everything they are the con

Steve Manuel13th February 2017

1.8
Reliability
3
Speed
2
Support
2
Features
1
Value
1

have had nothing but problems with them for the entire time we've had to stay with them.

Cons:

service is rubbish

Dave13th February 2017

4.0
Reliability
2
Speed
2
Support
2
Features
7
Value
7

Poor support for an ongoing poor throughput issue. Great when it works but a real struggle to get a stable connection. Groan

Pros:

Fast when they have it right

Cons:

Poor disconnected tier 2 support. *bashes head on brick wall

Nick12th February 2017

6.6
Reliability
7
Speed
5
Support
7
Features
7
Value
7

Experience was good initially but of late slow internet speed & connectivity issues have made me switch providers

Narrissa11th February 2017

7.8
Reliability
5
Speed
7
Support
8
Features
9
Value
10

Ive been with Orcon for many years now, have been offered so many other upgrades along the way. I find the Broadband to be really good, customer service is very knowledgeable and helpful.
Our current plan is Unlimited and works great, we are on the VoIP service and i dont recommend it

Pros:

Unlimited is great there are no extra charges and we can watch netflix as much as we like and surf the web etc
Excellent value for money
Support is good, speed is average

Cons:

When power is out there is no phone line to make calls
Sometimes our line cuts out and we constantly have to reset the modem
orcon wont send out a replacement modem. But told us to go and buy a modem from Noel Leemings or somewhere like that.

Margi 10th February 2017

5.2
Reliability
6
Speed
6
Support
2
Features
6
Value
6

Will not be recommending orcon as an ISP. I inherited the account midway through the contract and had to deal with the company's service centre at different times. The representatives didn't seem to be able to deviate from their standard 'company' responses in response to basic questions/ queries. Notes recorded on the account differed from what was actually discussed. Connection kept cutting out, but because of the fustrating service I didnt bother complaining and waited 6 months for the contract to end before giving my 30 days notice to cancel the account. This proved to be more complicated then just giving notice as they didn't take steps to terminate the connection/ send SAE for modem return. Never again. ...read more

Dave31st January 2017

1.8
Reliability
1
Speed
1
Support
1
Features
5
Value
1

Had fibre with Orcon since 2013, great on 100/50 plan, loved the 200/200 plan...but the 1Gb offering is a nightmare, zero support from the level 2 tech folk. Very poor. Beware! We have been without a phone for long periods, and are getting slow download speeds. Beware!!!

Cons:

No support from the support team. No followup. Not happy!

Kamal29th January 2017

4.4
Reliability
5
Speed
5
Support
3
Features
5
Value
4

Support in not even supportive at all

Pros:

I have been with Orcon for over 3 years. It was good initially. Speed was average

Cons:

Unfriendly, Rude customer support.

Richard19th January 2017

5.0
Reliability
6
Speed
2
Support
5
Features
8
Value
4

slow speed of line. haven't upgraded Modem ever after many years despite requests

Pros:

support helpful
lots of services other don't do such as domain name hosting

Cons:

slow line
too much spam gets through
old routers never refreshed

Mark Elder3rd January 2017

1.8
Reliability
1
Speed
1
Support
1
Features
5
Value
1

Been with Orcon for about a year. Was fine, had a few DNS issues, but was easy to deal with. Contract ended and they switched us out to a new plan with the same speed and unlimited data, but it's unbearably unstable and they refuse to deal with it.

Pros:

Plan included a decent VOIP phone, and for the most part, they were fine - until December 2016.

Cons:

1. DNS issues. Their DNS servers are screwy.
2. Incredibly poor speeds during peak hours - only a few kbps. Orcon says it's totally fine and we should be happy with what we have. They refuse to fix it or release us from our contract. Not a good experience! ...read more

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