Average from 47 reviews
Orcon Broadband offer two main types of Orcon Broadband package.
Orcon is one of the new breed of New Zealand Broadband Providers. They keep the Orcon Broadband plan prices simple so that you know exactly what things will cost and what you will get.
Some Orcon broadband plans include a telephone landline whilst other broadband plans, like Orcon Naked Broadband doesn't have a home telephone line included as an option.
Orcon does offer Orcon Ultrafast Fibre Broadband and Orcon broadband packages with different data limits and variable speeds.
The type of Orcon broadband connection you can get depends on the broadband connection available in the street at your address. Orcon offers all types of broadband connection, Orcon Fibre, Orcon VDSL and Orcon ADSL dependant on what is available in your broadband region.
** NOTE: The above information has been provided by the ISP or reproduced from their website **
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Average from 47 reviews
Terry Hawker23rd February 2017
Normally a good fast and reasonably reliable connection
Hardly ever slows down
If you need support FORGET IT!! The left hand does not know what the right is doing.
After a 15 minute conversation with support and the status of my "fault". I am told that it would be left open so that we can commun ...read more
ArC14th February 2017
Orcon were unable to repair fiber "fault". Sent multiple communications stating issue ressolved -when it wasn't. "Fault" resolved by switching provider.
Terriblely unreliable naked broadband phone. Which wasn't working at least 25% of the time. A huge waste of money.
Call centre phone waiting time not too bad. Usually less than 10 mins.
Waste of money.
Multiple exit fees despite Orcon's inability to supply the service we paid for.
Nickie13th February 2017
expensive, wifi is always dipping out
slow speeds. Our phone data is much faster that waiting for computers.
everything they are the con
Steve Manuel13th February 2017
have had nothing but problems with them for the entire time we've had to stay with them.
service is rubbish
Dave13th February 2017
Poor support for an ongoing poor throughput issue. Great when it works but a real struggle to get a stable connection. Groan
Fast when they have it right
Poor disconnected tier 2 support. *bashes head on brick wall
Nick12th February 2017
Experience was good initially but of late slow internet speed & connectivity issues have made me switch providers
Narrissa11th February 2017
Ive been with Orcon for many years now, have been offered so many other upgrades along the way. I find the Broadband to be really good, customer service is very knowledgeable and helpful.
Our current plan is Unlimited and works great, we are on the VoIP service and i dont recommend it
Unlimited is great there are no extra charges and we can watch netflix as much as we like and surf the web etc
Excellent value for money
Support is good, speed is average
When power is out there is no phone line to make calls
Sometimes our line cuts out and we constantly have to reset the modem
orcon wont send out a replacement modem. But told us to go and buy a modem from Noel Leemings or somewhere like that.
Margi 10th February 2017
Will not be recommending orcon as an ISP. I inherited the account midway through the contract and had to deal with the company's service centre at different times. The representatives didn't seem to be able to deviate from their standard 'company' responses in response to basic questions/ queries. Notes recorded on the account differed from what was actually discussed. Connection kept cutting out, but because of the fustrating service I didnt bother complaining and waited ...read more
Dave31st January 2017
Had fibre with Orcon since 2013, great on 100/50 plan, loved the 200/200 plan...but the 1Gb offering is a nightmare, zero support from the level 2 tech folk. Very poor. Beware! We have been without a phone for long periods, and are getting slow download speeds. Beware!!!
No support from the support team. No followup. Not happy!
Kamal29th January 2017
Support in not even supportive at all
I have been with Orcon for over 3 years. It was good initially. Speed was average
Unfriendly, Rude customer support.