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Orcon

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Orcon
5.5

total

  • Reliability 5.7

  • Speed 5.9

  • Support 5.0

  • Features 5.6

  • Value 5.4

Average from 75 reviews

Orcon Broadband offer two main types of Orcon Broadband package.

Orcon is one of the new breed of New Zealand Broadband Providers. They keep the Orcon Broadband plan prices simple so that you know exactly what things will cost and what you will get.

Some Orcon broadband plans include a telephone landline whilst other broadband plans, like Orcon Naked Broadband doesn't have a home telephone line included as an option.

Orcon does offer Orcon Ultrafast Fibre Broadband and Orcon broadband packages with different data limits and variable speeds.

The type of Orcon broadband connection you can get depends on the broadband connection available in the street at your address. Orcon offers all types of broadband connection, Orcon Fibre, Orcon VDSL and Orcon ADSL dependant on what is available in your broadband region.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website ** 

 
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Orcon
5.5

total

  • Reliability 5.7

  • Speed 5.9

  • Support 5.0

  • Features 5.6

  • Value 5.4

Average from 75 reviews

Winston 5th January 2018

6.8
Reliability
7
Speed
7
Support
8
Features
6
Value
6

Didn't know I am just getting a ADSL line instead of fibre. Have always thought ADSL is only temporary until Fibre is connected. Should have mentioned clearly before sign up.

Karl4th January 2018

1.6
Reliability
1
Speed
2
Support
1
Features
3
Value
1

Did not sign up with them in the end and moved to a different provider. I had trouble through sign up as they did not process my order in a timely fashion. They sent an automatic email saying I would receive an email with my order details within 1-2 days, it's been 7 and I never received one. I called them on the 03/01 asking if we were on track to getting my order complete on the 08/01 as I will be working from home some times and need internet, I was told my order had not been progressed so they would escalate it. I then called back again on the 04/01 where I spoke to another person who said that I could not get it as the previous tenants had not disconnected their service and this needed to be done first. I said this wasn't what I was told yesterday and he said he would speak to the fibre installation company, after speaking with them and calling me back I was told that I needed a fibre line to be installed into my property before I could get anything which meant that I would not receive fibre on the date required. After this I said I was cancelling as I had been misled twice.
Funny enough my new provider confirmed there was a line in my property and that it could be completed by remote activation and they will send a router out within 24 hours for connection to be completed ready for my move in date.
...read more

Pros:

None for customer service, cannot comment on fibre reliability or speed.

Cons:

Misled by two agents.
Calling the sales team takes 12 - 20 minutes to get through to anyone.
Whilst talking to the agent about my need for fibre on the 8th as I have an important role within a company which means I need net access 24/7 he laughed down the phone and said you should have read the t's and c's. ...read more

Karen29th December 2017

9.4
Reliability
10
Speed
10
Support
9
Features
9
Value
9

Quite surprised what an excellent installation they did, super speedy and efficient and the customer service guy was a kiwi (even better) and extremely switched on

Pros:

Loving orcon had not a single issue with my fibre B.B. connection

Cons:

Haven’t checked the price in relation to the super fibre optic we are on with other providers so cost maybe...maybeee a factor . But the service and reliability is brilliant

Dean9th December 2017

6.0
Reliability
6
Speed
7
Support
4
Features
7
Value
6

Upgraded from the Genius plan and have had constant outages on our Ethernet connection. Had Geeks on Wheels in for support as this was insufficient through Orcon. They conveyed that the modem was low spec and prone to drop outs. They dont track client comments as they constantly ask the same questions when giving advice.

Pros:

Hard to see at this stage.

Cons:

Bad customer support and poor communications. Modem (Ethernet) drops out regularly.

Owen4th December 2017

7.8
Reliability
9
Speed
8
Support
7
Features
7
Value
8

The issue with Orcon is that when something goes wrong, their Help Desk (until very recently) was in the Philippines and the accent made understanding really difficult. Add to that, the American-style way of telling callers what they are doing at every step of the process instead of just getting on with it and not wasting our time.
We had excellent service from Orcon when our new fibre was installed and we couldn't get wi-fi throughout the new house but I had to make many visits to their HO in Takapuna and complain loudly to get that help. ...read more

Pros:

I don't often have a problem with their reliability these days and they finally seem to have increased their Help Desk staff numbers.

Cons:

Charges are high until a better deal is offered by a competitor - then they want to do a deal to keep us with them. They have other ISPs within the Vocus Group that offer the same as Orcon at lower rates but they don't think to reduce Orcon customer rates at the same time.
They attract and reward new customers but ignore those who have been loyal customers for years.
...read more

Henk28th November 2017

3.8
Reliability
5
Speed
3
Support
4
Features
3
Value
4

This company advertises 3 months fre vdsl till fibre is connected. All for $79. To my surprise I received a bill for $94 within a week. Took me 11/2 hours to get this corrected. Not a great start. My vdsl is also slower compared to my previous adsl. Orcon tells me they can't do anything to fix this.

Pros:

There are none so far

Cons:

No one seems to care about anything

John Russell27th November 2017

3.4
Reliability
3
Speed
3
Support
2
Features
1
Value
8

Aghast. Third parties let this provider down. Delivery of modem - terrible. Chorus connected the wrong house.

Cons:

Slow jittery service. Streaming stutters. No where near the down of 100mps more like 44mps. Didnt connect on the due date - connected 5 days after. Threatened with a fee if a tech came out. Only to discover Chorus had set up the wrong house. Fibre went down - their own site says all systems running. Had to phone again to be told it was done. ...read more

Jasmine23rd November 2017

8.8
Reliability
9
Speed
10
Support
10
Features
7
Value
8

Great, very happy, I had a few questions and they were able to help me right away. Easy to set up, they do it all for you! I applied Wednesday and will be connected on Monday, less than a week! Thanks, will surely recommend

Pros:

Easy, fast connection

Cons:

I would like to have fibre but will have to wait to get consent from other property tenants. Nothing of which they can control really

Tessa8th November 2017

8.8
Reliability
8
Speed
8
Support
10
Features
8
Value
10

Broadband compare offered us a great deal with orcon. They have been really supportive in setting us up!

Rachel Smellie8th November 2017

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

not hooked up yet

Pros:

easy online set up\they seem to be doing everything they can and letting me know

Cons:

its taking a bit of time

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