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Flip

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Flip
5.5

total

  • Reliability 5.2

  • Speed 5.6

  • Support 5.2

  • Features 5.7

  • Value 5.7

Average from 31 reviews

Flip Broadband is one of the new breed of NZ broadband providers. Flip Broadband say that they do the same thing differently giving you cheap and reliable broadband plans whilst looking to keep the other NZ broadband providers on their toes.

Flip Broadband provide only a few different broadband plans as they like to keep things simple. 

Flip Broadband don't yet offer Flip Ultrafast Fibre Broadband but they do have different broadband plans with different data limits and variable speeds. Flip offer all different types of broadband connection, Flip Fast Broadband or Flip Very Fast Broadband - even the broadband plan names are simple at Flip internet.

Flip Broadband also offer two great value adds. You can get FREE NATIONAL CALLING for one hour at a time which then costs 20c p/min after that... or just hang up before the hour is up to avoid paying the per minute charge.  Or you can select FREE 60 CARRY OVER MINUTES.  The carry over minutes don't expire for a whole year and can be used to call 85 destinations including New Zealand mobile phone numbers.

At Broadband Compare we list and compare Flip broadband plans alongside the other broadband providers in New Zealand. Flip Internet provides broadband internet just like the big telcos, except at Flip Internet the big difference is they give it to you with no contracts, carry over data and leading online support.

Flip broadband focus their customer service and broadband support around their online system.  To keep costs low and simple, Flip broadband have invested a lot of time making sure everything is at your fingertips in their online support system. Flip Internet only provide phone support for Technical Issues – 10am to 7pm, every day of the week.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

    22 September

    Best Copper / DSL Broadband Provider Broadband Compare Awards 2017 - Finalists

    The finalists in the Best Copper / DSL Broadband Provider category of the Broadband Compare Awards 2017 have been named.

    25 August

    Whanganui fibre broadband plans

    Whanganui broadband is going to get an even better fibre broadband upgrade.  The UFB initiative in Whanganui is already complete so Ultra Fast Fibre are about to give Whanganui some of the fastest internet speeds in NZ… a gigabit!

    25 August

    Hawera fibre broadband plans

    Hawera fibre broadband is about to get a whole lot quicker.  Hawera is going to get an amazing Gigabit fibre broadband residential connection.  The UFB initiative in Hawera is already complete so Ultra Fast Fibre are about to give Hawera some of the fastest internet speeds in NZ

    25 August

    New Plymouth fibre broadband plans

    New Plymouth internet plans are about to hit a Gigabit!  New Plymouth is getting even better fibre internet connections.  The UFB initiative in New Plymouth is already complete so Ultra Fast Fibre are about to give New Plymouth some of the fastest internet speeds in NZ

    25 August

    Tauranga fibre broadband plans

    Tauranga fibre broadband is going Gig!  Tauranga is going to get an even better fibre connection.  The UFB initiative in Tauranga is already complete so Ultra Fast Fibre are about to give Tauranga some of the fastest internet speeds in NZ

Flip
5.5

total

  • Reliability 5.2

  • Speed 5.6

  • Support 5.2

  • Features 5.7

  • Value 5.7

Average from 31 reviews

William18th May 2017

2.0
Reliability
2
Speed
2
Support
2
Features
2
Value
2

Not very helpful take but not give

Scott4th May 2017

5.4
Reliability
2
Speed
5
Support
6
Features
7
Value
7

Worked fine for two years. Then nothing but problems had to reset every day. Flip support were helpful but this went on for weeks with no success. In the end no one fixed it. We bought new router as recommended by them no change.

Pros:

Good price and worked well when it worked

Cons:

Should have takin us more serousafter a dozen or more complaints. Just come and fix it. But didn't find problem so let's try something new

Pip3rd May 2017

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Signed up with Flip for ADSL broadband. Two days after the install I still couldn't get online and finally got to the bottom of the problem, which was that my full address couldn't be found on their address checker when I signed up and the follow-up email I'd sent with my unit number had been ignored, despite confirmation of receipt and that the installation was going ahead. After the failed installation I had two options - either to cancel with 28 days notice (and pay for but never receive service) or 'move house' to the correct address, with a minimum of ten days without internet to process the 'move'. ...read more

Cons:

Very poor customer service; inflexibility; website address checker doesn't always allow you to enter unit numbers

Kellie2nd May 2017

2.8
Reliability
2
Speed
5
Support
3
Features
1
Value
3

Not worth your time

Pros:

Cheap.

Cons:

Cuts out all the time.

Elizabeth 12th March 2017

3.4
Reliability
1
Speed
7
Support
1
Features
7
Value
1

terrible customer service, no support, highly unprofessional responses when assistance requested

Pros:

Nil

Cons:

As above

Flip27th February 2017

6.6
Reliability
8
Speed
5
Support
7
Features
6
Value
7

Bit slow with connection times

Pros:

Was reasonably priced when we signed up. Not sure now. Provided free hour calls with in NZ.

JP26th February 2017

10.0
Reliability
10
Speed
10
Support
10
Features
10
Value
10

I have been with them for three years and never had any problem of disconnectivity or slowness/lagg ever!!

Pros:

Cheapest 100gB per month at $59.95 including a free homeline with Free national calling included.

kim clerke24th February 2017

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

no contracts.

BRIAN23rd February 2017

2.4
Reliability
3
Speed
2
Support
3
Features
3
Value
1

left vodophone to go to these guys . worst move ever. bunch of bloody muppets

Pros:

none

Cons:

slow as . cuts out when it feels like it . and they have control of your credit card.

Matt15th February 2017

6.6
Reliability
7
Speed
5
Support
7
Features
7
Value
7

Often the speeds decreases in the evenings

Pros:

Cheap

Cons:

Speed feels strangled

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