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Flip

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Flip
5.5

total

  • Reliability 5.2

  • Speed 5.6

  • Support 5.2

  • Features 5.7

  • Value 5.7

Average from 31 reviews

Flip Broadband is one of the new breed of NZ broadband providers. Flip Broadband say that they do the same thing differently giving you cheap and reliable broadband plans whilst looking to keep the other NZ broadband providers on their toes.

Flip Broadband provide only a few different broadband plans as they like to keep things simple. 

Flip Broadband don't yet offer Flip Ultrafast Fibre Broadband but they do have different broadband plans with different data limits and variable speeds. Flip offer all different types of broadband connection, Flip Fast Broadband or Flip Very Fast Broadband - even the broadband plan names are simple at Flip internet.

Flip Broadband also offer two great value adds. You can get FREE NATIONAL CALLING for one hour at a time which then costs 20c p/min after that... or just hang up before the hour is up to avoid paying the per minute charge.  Or you can select FREE 60 CARRY OVER MINUTES.  The carry over minutes don't expire for a whole year and can be used to call 85 destinations including New Zealand mobile phone numbers.

At Broadband Compare we list and compare Flip broadband plans alongside the other broadband providers in New Zealand. Flip Internet provides broadband internet just like the big telcos, except at Flip Internet the big difference is they give it to you with no contracts, carry over data and leading online support.

Flip broadband focus their customer service and broadband support around their online system.  To keep costs low and simple, Flip broadband have invested a lot of time making sure everything is at your fingertips in their online support system. Flip Internet only provide phone support for Technical Issues – 10am to 7pm, every day of the week.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

    22 September

    Best Copper / DSL Broadband Provider Broadband Compare Awards 2017 - Finalists

    The finalists in the Best Copper / DSL Broadband Provider category of the Broadband Compare Awards 2017 have been named.

    25 August

    Whanganui fibre broadband plans

    Whanganui broadband is going to get an even better fibre broadband upgrade.  The UFB initiative in Whanganui is already complete so Ultra Fast Fibre are about to give Whanganui some of the fastest internet speeds in NZ… a gigabit!

    25 August

    Hawera fibre broadband plans

    Hawera fibre broadband is about to get a whole lot quicker.  Hawera is going to get an amazing Gigabit fibre broadband residential connection.  The UFB initiative in Hawera is already complete so Ultra Fast Fibre are about to give Hawera some of the fastest internet speeds in NZ

    25 August

    New Plymouth fibre broadband plans

    New Plymouth internet plans are about to hit a Gigabit!  New Plymouth is getting even better fibre internet connections.  The UFB initiative in New Plymouth is already complete so Ultra Fast Fibre are about to give New Plymouth some of the fastest internet speeds in NZ

    25 August

    Tauranga fibre broadband plans

    Tauranga fibre broadband is going Gig!  Tauranga is going to get an even better fibre connection.  The UFB initiative in Tauranga is already complete so Ultra Fast Fibre are about to give Tauranga some of the fastest internet speeds in NZ

Flip
5.5

total

  • Reliability 5.2

  • Speed 5.6

  • Support 5.2

  • Features 5.7

  • Value 5.7

Average from 31 reviews

dan22nd September 2017

3.4
Reliability
5
Speed
5
Support
1
Features
2
Value
4

dont value long term customers

Pros:

nothing springs to mind

Cons:

foreign call centre

Jimmy22nd September 2017

1.8
Reliability
2
Speed
2
Support
1
Features
2
Value
2

Been on a 12 months contract and cancelled, charged for a termination fee even with confirmation with their support team. Never use this company again.

Cons:

Lack of support and response

Nish17th September 2017

9.2
Reliability
9
Speed
9
Support
9
Features
9
Value
10

Has worked well since I switched to Flip few months ago.

Pros:

Great customer support!

Ran out of data mid-billing cycle so I wanted to goto unlimited package. They gave away free 45GB to get me through this billing cycle so I could change to unlimited from next cycle.

Cons:

None so far.

Albert Thomas 7th September 2017

5.4
Reliability
2
Speed
5
Support
7
Features
9
Value
4

At first everything was good...in the last 3 to 4 months,the internet started disconnecting frequently every 10 minutes. I contacted the customer service.They said they could only see it only disconnected once that day which I believe is a lie. Any way I felt so unsafe when I did my assignment for my post graduation. Can't go any further with this connection, so getting a new one.

Pros:

Great features...and reasonable price....

Cons:

Customer service could be better and helpful...
Speed is only just enough....

Ruth Dunne29th August 2017

8.0
Reliability
9
Speed
7
Support
7
Features
9
Value
8

Great provider .. however could not provide Internet at new address in Richmond

Paul28th August 2017

8.0
Reliability
9
Speed
7
Support
8
Features
7
Value
9

Can't provide fiber

jazza24th August 2017

5.8
Reliability
6
Speed
6
Support
6
Features
6
Value
5

ADSL is ok but for $82.45pm is very high for the speed/reliability which are JUST OK

Pros:

no contract but that's every provider these days

Cons:

speed and reliability considering price and other option in the market

Judith25th June 2017

7.2
Reliability
7
Speed
6
Support
7
Features
7
Value
9

Wanted fibre and they don't offer it, otherwise would have stayed with FLIP

Pros:

Least expensive

Cons:

only have online support which is very responsive, but sometimes it would have been good to have spoken with a real person

Roger Nicholson6th June 2017

6.0
Reliability
6
Speed
6
Support
7
Features
6
Value
5

The only thing going for Flip in todays environment is that no contract is required on joining. The broadband simple speed varies especially in the mornings otherwise not too bad. In my opinion there are mush better deals about offering fibre speeds.

Pros:

No contract.
Good contact support

Cons:

Expensive for what it offers.
Slower fluctuating speeds in mornings.

Rhys Head30th May 2017

2.2
Reliability
1
Speed
7
Support
1
Features
1
Value
1

Had serious connection issues for 3-6 months. Due to Flip being a virtual, ie. no physical technicians to resolve any issues more serious than a turn off reset

Pros:

Cannot think of any

Cons:

Poor service have to start from scratch every time.....do not want to hear have you tried redteting your modem or have you tried plugging your laptop directly to your modem ever again

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