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2degrees Broadband

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2degrees Broadband
5.9

total

  • Reliability 6.6

  • Speed 5.8

  • Support 5.7

  • Features 5.8

  • Value 5.6

Average from 25 reviews

Broadband Compare Awards Best Customer Service

Two Degrees Mobile Limited (as we are officially known) is New Zealand's newest full service telecommunications provider. 

Back in the 90s a visionary group of Maori challenged the crown through the Treaty of Waitangi and won the rights to 3G spectrum. Despite financial and regulatory adversity a Maori Trust (Hautaki) was established with the challenge of launching New Zealand’s third mobile network. 

Tex Edwards founded 2degrees in February 2001 and provided initial capital.  Later that year investments were made by Strive Masiyiwa’s Econet Wireless group and shortly afterwards the pan-Maori trust Hautaki.

After successfully advocating for critical regulatory realignment the company was fully capitalised in 2007 and construction of its mobile network began.

We commercially launched in 2009, significantly lowering the cost of mobile for Kiwis.

Tex Edwards sold his interests in 2degrees in 2016 after some 15 years of support for the company including as a senior executive, director and founding shareholder.

Since our launch we’ve been busy. We have the backing of a unique partnership of international and Kiwi investors that have enabled us to build a brand new mobile network, helping us to cover 98.5% of the places Kiwis live and work. In March 2015 we also acquired NZ's fourth largest ISP, and now offer broadband services as well as mobile to Kiwis across the country.

We've put in place a great team, led by our CEO Stewart Sherriff and an internationally experienced management team which has a wealth of experience in building and delivering excellent mobile telecommunication networks and services.

We all really believe in what we are trying to accomplish for our customers and New Zealand. We’ve even been lucky enough to be recognised for it along the way, with a number of awards for our customer service over the years.

And this is just the beginning...

** NOTE: The above information has been provided by the ISP or reproduced from their website **

2degrees Broadband
5.9

total

  • Reliability 6.6

  • Speed 5.8

  • Support 5.7

  • Features 5.8

  • Value 5.6

Average from 25 reviews

Pat Pritchett13th December 2017

5.6
Reliability
6
Speed
3
Support
5
Features
7
Value
7

The speed is under 10 at times and means spreadsheets won't open and there is often a delay in getting onto google. Also drop outs occur at the beginning of logging in.

Pros:

Inclusion of landline and free 03 calls

Cons:

Slow speed, drop outs, customer service which is so much worse than snaps, it predecessor.

cj wilton7th December 2017

3.2
Reliability
2
Speed
5
Support
4
Features
3
Value
2

Was good till 2degrees got involved, now nothing but problems, and long waits to talk to techos unable to help.

Pros:

Was GREAT service with SNAP, now not so great.

Cons:

Prices have crept up, service and data plans have crept down.

simon collin20th November 2017

6.2
Reliability
7
Speed
8
Support
5
Features
7
Value
4

I loved Snap, and was disappointed when I was "sold" to 2 degrees. I made the mistake of changing plans at that time, which meant my old landline phones with voice mail incorporated no longer worked. It also committed me to a fixed term contract to pay off the new "free" modem, which provided no advantages over the old one . The switch was a hassle, and I loath the wait times to get to talk to someone. I have never rung them without being told that "we are experiencing a higher load of calls tahn normal....." Yeah right. ...read more

Pros:

Reasonably reliable

Cons:

Wait times to talk to anyone

Bruce Hamilton-Irvine20th October 2017

6.6
Reliability
5
Speed
7
Support
7
Features
7
Value
7

I am at present looking for an ISP to take over from Vodafone.co.nz who I have been with since it was just called Ihug or Internet Home Users Group. I have found the company A1 or 10 out of 10 how ever you want to grade it. At any time they have been there for me whenever I had a problem, their IT staff have been really great. I will find it hard to find such a professional ISP to replace them. All I can say now is, thank you Vodafone for your past service.

Pat Pritchett7th October 2017

3.6
Reliability
4
Speed
2
Support
2
Features
3
Value
7

When our broadband was snap, it was fabulous, the service was exceptional and we had no complaints at all. When it changed to 2 degrees, we have had regular drop outs, very slow speed, poor service as it takes forever to get an answer.

Pros:

Price: They have continued our bundled landline, broadband price.

Cons:

Poor service, slow speed, lately, increased drop outs.

Ren4th October 2017

4.2
Reliability
6
Speed
5
Support
2
Features
4
Value
4

works great when its working but if you have a problem in the weekend they are useless. Customer support are very testing being past form accounts to technical then never calling back. Customer support was the main reason I left. other than that I guess they are just as good as everyone else. I did get a $10 discount by having my mobile with them, but really they are $10 more expensive. At the time I think it was good but with current pricing they are not competitive.

Pros:

I did get a $10 discount by having my mobile with them, but really they are $10 more expensive. Until they lower their prices its not a good deal, it was when I signed up.

Cons:

Works great when its working but if you have a problem in the weekend they are useless. Customer support are very testing being past form accounts to technical then never calling back. Lack of Customer support was the main reason I left. Over the 3 years it seems to have gotten slower also. ...read more

John30th September 2017

5.6
Reliability
9
Speed
4
Support
5
Features
6
Value
4

The most disappointing feature is the slow download speed on a fibre connection - approx 3-4Mbps when it's advertised as 100-200Mbps. Nowhere close. I have neighbours on other providers who get much closer to this speed. The modem, Fritzbox, is excellent and it's nice to have a monthly discount on my mobile - but that makes it harder to switch, too.

Pros:

Reliable connection
Good modem

Cons:

Poor speed on fibre

Ivan Green22nd September 2017

9.6
Reliability
10
Speed
9
Support
10
Features
9
Value
10

Great company, always obliging, always helpful, always friendly

Pros:

Without Primo I would not be connected.

Cons:

None

Kiri30th August 2017

6.6
Reliability
7
Speed
6
Support
8
Features
7
Value
5

Relatively expensive compared to other plans available now.

Michael Patrick24th August 2017

3.0
Reliability
4
Speed
4
Support
1
Features
4
Value
2

Worst customer support I have ever encountered.

Pros:

None to speak of.

Cons:

When you change to another provider they wont allow the change to happen automatically as every other ISP does, instead you have to personally call them and cancel your account or they will continue to charge you for internet they are fully aware they are no longer providing you. ...read more

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