Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

03 September 2022
Stewart 9.0
Tech support service was really spot on. Spoke to me like a normal person and worked through solutions. Nothing like that go away your a nuisance feeling I get from my mobile provider. Even said get back to me if the problem still persists and we can try other options. It makes a difference.
01 September 2022
Kylie Anne Harrison 1.0
To Whom It May concern.

After leaving Spark with no sensible satisfaction I thought 2 degrees may have more sense.
how wrong I was!!!! after 2 weeks of pain for simple connection (pug & play fibre broadband connection) all ready connected internally to the house!!! what a debacle.
What a waist of air,

After multiple calls - committing to a 12 month plan ---nothing! after the final chance and many frustrating hours spent on hold. I voted with my feet to Vodafone the team even stayed back after closes time to get me sorted internet given same day!!!
thank you team Vodafone customer service still lives!

I will tell everyone in my retirement village still being built to avoid 2 degrees and spark for that matter!

Please don’t bother with sorry we could have done better I already herd t 3 times!
...read more
01 September 2022
Alison 10.0
Simple problem but sorted well and quickly with great people. Two callbacks within a short time - totally delivered.
Pros
Fast helpful reliable and friendly
Cons
No cons
01 September 2022
Robbie 8.6
Great company. Great service.
Pros
no
Cons
no
01 September 2022
Helen Murray 2.8
NOW. markets themselves on the fact that they have a NZ call centre. This is the only thing they have going for them: their product and processes are embarrassingly amateur. I could NEVER logon in to their online portal, I had to fill in a form to request automatic credit card payments, and when cancelling the service, I needed to give 30 days notice (wtf?), so was charged for an extra 12 days of use. And I’ve just spent a year of only being able to use one device at a time in the house :/. Please don’t get excited that this company is NZ owned…you’re paying for something that’s held together by number 8 wire! ...read more
Pros
NZ based call centre. But you have to ring them often so maybe it’s not a pro…
Cons
Poor internet. Awful portal (functionality like it’s from the early 2000’s), payment processes and policies not customer-focused
30 August 2022
Kylie Anne Harrison 5.8
To Whom It May concern.

After leaving Spark with no sensible satisfaction I thought 2 degrees may have more sense.
how wrong I was!!!! after 2 weeks of pain for simple connection (pug & play fibre broadband connection) all ready connected internally to the house!!! what a debacle.
What a waist of air,

After multiple calls - committing to a 12 month plan ---nothing! after the final chance and many frustrating hours spent on hold. I voted with my feet to Vodafone the team even stayed back after closes time to get me sorted internet given same day!!!
thank you team Vodafone customer service still lives!

I will tell everyone in my retirement village still being built to avoid 2 degrees and spark for that matter!

Please don’t bother with sorry we could have done better I already herd t 3 times!
...read more
26 August 2022
Adrienne 9.0
NOW are a professional & very efficient both in their staff & company. Very supportive & friendly to their customers. Accessible when needed & they complete the given job/request successfully.
I highly recommend to all & will stay with them forever. A very happy customer.
25 August 2022
Manaia 8.8
Thank you
prompt communication & service.
Pros
nil
Cons
nil
25 August 2022
Andy smith 9.2
Always super responsive. Less then 4 rings and a real person answers …NOW that’s so unexpected from a call centre. No lame elevator music with these guys.
24 August 2022
Lorraine Harrington 1.0
Day 7 and still waiting for you to either contact me or set up my Broadband, it's still disconnected. How much longer do I have to wait 2degrees your customer service is piss poor!
Pros
there are none
Cons
The worst customer experience I have ever had to deal with
Showing 10 of 2233 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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3 Great Offers
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Unlimited Fibre Broadband from $70/m
Plus 6 months Prime Video free
Say whaaaaaaat!! Limited time only. 
T&Cs apply.
Unlimited Fibre Broadband from $70/m
Plus 6 months Prime Video free
Say whaaaaaaat!! Limited time only.
T&Cs apply.
Ears to a great Easter 
with 6 months half price! 🥚🐣🐰
Zeronet = Same internet, but better for the planet. They plant 5 trees for every customer.
Ears to a great Easter
with 6 months half price! 🥚🐣🐰
Zeronet = Same internet, but better for the planet. They plant 5 trees for every customer.
$89.95/m for 12 months, 
then standard pricing of 
$105/m applies. 12-month term. 
T&Cs apply. Offer closes 1 April 2024.
$89.95/m for 12 months,
then standard pricing of
$105/m applies. 12-month term. 
T&Cs apply. Offer closes 1 April 2024.