Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

10 November 2023

Sashen Govender 1.2

Be cautious when moving properties, I followed the processes via their website & they ended up downgrading my line. After logging a ticket on their website & waiting 3 days with no feedback, I decided to call in. Now I must wait another 3 days for them to move me to my correct plan. The communication is absolutely horrible & wait times when calling in are insane. Unless you are calling about new sales, then they answer very quickly. The company seems to be run by front line s ...read more

Pros

Price

Cons

Communication, website design, wait times, customer service

09 November 2023

Aby 8.2

Customer support was amazing. Nathan from customer care was so patient and helpful to resolve the trouble . Highly recommended

07 November 2023

Paul 1.0

Tried to get my bills due date moved from the 18th to the 22nd of the month as we are paid monthly, couldn't do it, ain't paying any more of their stinking late fees. Customer service/complaints is just an automated merry-go-round.

Pros

The internet connection and speeds were fine

Cons

The customer service is zero

05 November 2023

Lucas 9.0

Excellent support from the Now team gives me confidence in this service. All other aspects have also been great, but the support is on another level.

Pros

Support staff are the best

Cons

None

03 November 2023

Angela Hunter 10.0

From the easy as sign-up process through to a seamless handover, the excellent communication and now just receiving the request for feedback – amazing. And super quick. 2 days from time of signing-up.

02 November 2023

Ruth Elliott 10.0

Excellent helpline support to get this technophobe connected!

02 November 2023

Kevin christieson 7.2

We were introduced to now by a friend a few years ago .We have called into their support office and have always had our problems sorted out by a friendly staff member.In today's world there is not many companies around thst you can do that.Thank you Now

Pros

Cons

Nil

01 November 2023

Christina 10.0

The staff support is excellent. They went above and beyond to help with my transition.

Pros

You speak to a real person who will help solve your query while you wait on the line

Cons

None from my end

31 October 2023

Sue Rutherford 9.0

Fantastic customer support who answer the phone promptly and go out of their way to help

30 October 2023

Christine 9.8

NOW were very easy to contact and super helpful when I had queries. Customer service is excellent. Router arrived very quickly and set-up was very easy. Price for the promo plan we chose is great.

Pros

As above: great price, excellent customer service and very easy to connect to their network.

Cons

None so far.

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