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Leave a review about Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.3
Reliability 6.2
Speed 5.9
Support 4.1
Features 5.5
Value 4.9
Average from 288 reviews
Showing 141-145 of 288 items.
2018-04-28 12:19:50
Mark Webster 4.2
Pretty much every night broadband stops at 8-8:30 pm, and sometimes at other times too. This has been going on for four years. Vodafone has sent technicians to 'fix' this problem at least 4 times, without success.
On the Vodafone website, trying to change my plan just means going around fruitlessly in circles ΓÇô I've never been able to change the plan. Can't face another wasted hour listening to terrible music waiting to talk to a customer rep.
Pros
One of the first to get high speed fibre
Cons
Expensive, spotty service, fruitless online and phone support.
2018-04-25 10:06:36
Rita 3.4
Incompetent company, unreliable services, one of the big players that forgot to take care of their customers.
Pros
Mostly kind customer service ninja's based in Malaysia, empathetic and promising but unable to deliver.
Cons
Some of the ninja's however, are rude and unsympathetic, think they know everything and failed to listen.
Advanced technical support were also empathetic however, failed to follow though on anything promised. The retention team is the worst, they ensure signing you up to a contract without giving any relevant information, such as it will take a month before your contract begins, but you will lose your current services immediately and continue being billed for them for a month before the next contract commences! All round failure with what was initially a good service with good internet speeds along time ago, appears to be more about money and profit, with customer service and broadband service failing. ...read more
2018-04-16 13:06:18
KatrinaMcCallum 3.0
Appalling customer service: website unhelpful, have to make multiple phone calls and wait for hours to talk to anyone, unhelpful in store as well
Pros
None
Cons
Appalling customer service. I never want to have anything more to do with Vodafone
2018-04-16 09:21:21
Sheryl 8.6
The customer service and prompt service is highly recommendable.
Pros
The internet performance meets my internet needs
Cons
Expensive
2018-04-11 13:46:51
Shaun McConkey 7.2
Not enough reward for loyalty
Showing 141-145 of 288 items.
Vodafone Broadband offer free NEON access
Mar 8, 2017
Vodafone Broadband offer free NEON access
Vodafone Broadband has responded to Spark's Netflix partnership by teaming up with NEON to offer customers a 12 month subscription when they sign up to any Unlimited Broadband plan for a 12 or 24 month term.    
Aug 2, 2016
Latest news on BroadbandCompare.co.nz 02.08.2016
 August 2016 Broadband Offers update – time for new Broadband plans and great internet deals. Today we have updated plans for a number of NZ ISPs:
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