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Reliability
7
Speed
7
Support
7
Features
7
Value
7

Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.3
Reliability 6.2
Speed 5.9
Support 4.1
Features 5.5
Value 4.9
Average from 288 reviews
Showing 126-130 of 288 items.
2018-06-13 02:33:11
John Morrison 4.6
Re: Changing supply address/plan
Took over 30 minutes to answer phone
On a call back (occurred when I was on a noisy bus!) offered me plan options, one of which I chose. Operator was good, but i was expecting an email confirmation of the options discussed and plan details (website not that great at showing pricing options etc.). Never received.
Complained using their website.
Still haven't received plan confirmation - only an invoivce with billing changes - but no plan details
Am also really cheesed that new customer offers/deal are not extended to existing customers - in some form or another... Should have closed the account and got my wife to start one: $400 - 600 of benefits?!
...read more
Pros
Quick installation (only if upgraded the plan though)
Operator, once reached, was good
Cons
Average ping&speed over last two months for FibreX 200 plan: ping 32ms & download 55Mbps (highest 72Mbps)

Is it honest to offer up-to 200Mbps and never supply more than a third of that?
2018-06-03 06:24:51
GS Nield 6.2
The coverage map for our location is incorrect!!!!!!!!!! Impossible to get this corrected.

Spark has a much superior signal but it is without anyone who will provide the service.

(Lunatics in charge of the asylum)
Pros
Vodafone provides a functional service at 10Mb /second +/_ 5 Mb / second
Cons
4G not provided from Otahau tower,
2018-05-31 23:32:27
Wayne 1.4
Shite service allround. Waste of money.
Pros
Free router that I didnt have to pay a courier charge for.
Cons
Shite service allround. Waste of money
2018-05-29 01:53:51
Alan Woods 5.4
I have the 200Mbps 'FibreX' plan, which replaced TeltraClear cable. Performance and the level of support have declined steadily since Vodafone took over TelstraClear.
Pros
Theoretically very fast
Cons
Speed varies widely but is typically around half the advertised rate.
Calls to support typically take 30 mins to answer
Static IP is an extra cost
2018-05-23 07:16:17
Hemana 5.4
After two years of paying vodafone $177.33 per month for their Sky package (1) basic (2) sport (3) movies plus home phone plus unlimited broadband, I suddenly got a bill for $304.49. Took a lot of phone waiting time but I finally get to talk to a human who said she understood where the problem was and she would rectify things and send a new bill with corrections and not charge the $18.00 odd late payment fee. The following week I received the new bill which was for $304.49 plus an $18.00 late fee??!!??!! I lost patience and found a different ISP...FLIP. ...read more
Pros
Similar to every other supplier but terrible communication problems if you are lucky enough to get through to them by phone.
Cons
Extremely difficult to make contact by phone...also hard to make contact with someone who can actually help you.
Showing 126-130 of 288 items.
Vodafone Broadband offer free NEON access
Mar 8, 2017
Vodafone Broadband offer free NEON access
Vodafone Broadband has responded to Spark's Netflix partnership by teaming up with NEON to offer customers a 12 month subscription when they sign up to any Unlimited Broadband plan for a 12 or 24 month term.    
Aug 2, 2016
Latest news on BroadbandCompare.co.nz 02.08.2016
 August 2016 Broadband Offers update – time for new Broadband plans and great internet deals. Today we have updated plans for a number of NZ ISPs:
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