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Leave a review of Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.3
Reliability 6.2
Speed 5.9
Support 4.1
Features 5.5
Value 4.9
Average from 290 reviews
Showing 111-115 of 290 items.
2018-08-02 02:28:33
Rose 1.0
Such an unprofessional unreliable discouteous team. Would never ever recommend Vodafone to anyone even my worst enemy. Charged my partner $600 bill for making 2hours worth of phone calls to Rarotonga when he was on a plan for unlimited free calls to the Pacific Islands and Australia.

Myself along with my partner tahn decided to do the resposible thing and contacted Vodafone and was put through to a women on the service team and advised her of the issue and explained we were paying an $80 per month plan which included free calls to Pacific Islands and Australia, so the bill was just wrongley charged (obviously there was frustration in my partners voice, as $600 does not just fall out of the sky) and this so called "Vodafone professional rep" laughs at my partner and says to him "just pay the bill and you're problem will be solve", and before I could get a hold of his phone she hangs up after saying "Bye" and still laughing.

If I ever found out who this bitch was and if I ever saw her I would smack her in her damn face!!

Vodafone can eat shit!!
...read more
Pros
Cons
Vodafone Service is shit and can eat shit. Professionals my ass.
2018-08-01 03:33:37
Nigel Zega 3.8
Vodafone dumped its old email services, causing no end of problems for people having to change email addresses.
Vodafone also never advise of ends of promotions - they just charge more until you complain and have to negotiate a new contract. It would be better to offer new contracts to customers instead of having them complain. But Vodafone seems to rate profit over customer satisfaction.
Pros
Help staff are polite.
Cons
Help is slow and not very useful at the basic level.
2018-07-31 10:44:50
Anne 1.6
Major internet and phone problems for months - and to a lesser degree for the previous 2 1/2 years of poor internet and constant phone problems. This year Vodafone "service" turned into an absolute nightmare!
60 and more internet dropouts - in an HOUR- for months??
Numerous phone problems 'Number does not exist" etc etc
Finally - I PHONED Chorus- they were appalled.. Fixed in FIVE MINUTES - thanks Vodafone for your useless "service"
.I requested recompense for months of non service ...Customer :"Care"! Rep is as useless and unprofessional as their online " reps.
DO NOT use this Provider - pretty much any other Provider is better-
You have been warned....
...read more
2018-07-25 00:47:34
Sunita Soma 7.8
Pretty good service
Pros
Speed was always pretty good.
Cons
Don't like dealing with the accounts side of Vodafone, always hard work.
2018-07-23 11:42:48
Craig 2.8
Their customer service is appalling. You often wait for 40 minutes while listening to - amongst other music genres - hip-hop. When you finally get through to Technical Support, they claim they cannot help you and put you through to Sales, who also claim they cannot help you and send you back to Technical Support. By then a recording of Carole Hirshfeld politely informs you that you're outside of business hours and promptly hangs up.
Pros
Cons
Home Phone costs extra - as it is with other providers - caller ID is not standard; that is also an extra cost. And national calling from the Home Phone is also not free - you have to nominate a maximum of five 'friends and family'. They are more expensive than most providers. ...read more
Showing 111-115 of 290 items.
Vodafone Broadband offer free NEON access
Mar 8, 2017
Vodafone Broadband offer free NEON access
Vodafone Broadband has responded to Spark's Netflix partnership by teaming up with NEON to offer customers a 12 month subscription when they sign up to any Unlimited Broadband plan for a 12 or 24 month term.    
Aug 2, 2016
Latest news on BroadbandCompare.co.nz 02.08.2016
 August 2016 Broadband Offers update – time for new Broadband plans and great internet deals. Today we have updated plans for a number of NZ ISPs:
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