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Leave a review of Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.3
Reliability 6.2
Speed 5.9
Support 4.1
Features 5.5
Value 4.9
Average from 290 reviews
Showing 1-5 of 290 items.
2019-10-18 15:06:53
Josh 2.6
I tried to call Vodafone to find out what my excess data charges would be after changing my plan. I was transferred between departments for 1 hour and nobody could tell me. I'll be leaving vodafone after this
Pros
none - same as anyone else's internet
Cons
terrible customer service
2019-10-17 13:38:36
Catherine 9.0
the only complaint I had regarding vodafone was they gave me a loyalty discount of $10 although I kept on repeatedly getting charged the full amount no matter how many times I contacted them about and it, it may have been my imagination but at the end of each month it always seem to go really slowititle
2019-10-11 13:06:30
Peter Lindsay-Smith 1.0
ARROGANT, ignorant, don't listen and get all requests wrong. Still trying to fix issues since April. Apologies are empty and totally dismissive of my problems which Vodafone created with their ineptitude. Can't wait to leave after 17 years of loyalty.
Pros
None
Cons
As above. They don't deserve any more of my time.
2019-09-20 06:57:25
Elle 3.4
We were with Vodafone for almost a decade over multiple properties. We had fibre installed through them. Our speeds started dropping and we couldn't even load basic websites such as Gmail. We enquired about a new router but we're told we would be charged. So we changed and got a better deal and a new router. Easy way to lose a customer.
Pros
Never had issues to call about
Cons
When issue did arrive they weren't helpful and had to speak to an Indian helpdesk who couldn't understand half of what I said.
2019-09-14 20:13:29
Audrey Keats 5.0
I have had endless problems with this provider. First with their Vodafone TV. Their call centre is terrible, impossible to understand the people. I have also spent hours on the phone trying to get through (literally). Their billing is also hard to understand. Wouldn't recommend them.
Pros
See above
Cons
See above
Showing 1-5 of 290 items.
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