Leave a review about Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.4
Reliability 6.2
Speed 5.9
Support 4.1
Features 5.5
Value 4.9
Average from 274 reviews
Showing 141-145 of 286 items.
2018-04-16 13:06:18
KatrinaMcCallum 3.0
Appalling customer service: website unhelpful, have to make multiple phone calls and wait for hours to talk to anyone, unhelpful in store as well
Pros
None
Cons
Appalling customer service. I never want to have anything more to do with Vodafone
2018-04-16 09:21:21
Sheryl 8.6
The customer service and prompt service is highly recommendable.
Pros
The internet performance meets my internet needs
Cons
Expensive
2018-04-11 13:46:51
Shaun McConkey 7.2
Not enough reward for loyalty
2018-04-11 03:38:04
Gaurav 8.4
Overall OK, but top speed never reaches the claimed 100mbps
2018-04-10 01:54:28
A Langlands 7.8
Vodafones billing system is NOT user friendly. It is almost like they keep the invoices confusing so that you cannot work out how Vodafone arrives at its billing totals(amount due) The invoices are not transparent and logical. If you ever have a problem with the invoices the call centre in the Phillipines cannot work out how it was charged. There is also a component of language barrier frustration when trying to explain what has happened - on both sides i'm sure! It is very difficult to bypass the Phillipine call centre to speak to a Kiwi when communication is failing. ...read more
Pros
Comparative services and prices to other broadband + voice providers
Wi Fi is pretty reliable. Only the occasional drop out
Cons
Lack of transparency and logical progression of invoices.
A definite language barrier at the call centre when calling about invoices.
Transition from the end of a years contract to the next fixed contract is unnecessarily stressful due to invoice mix-ups followed by stressful billing conversations with the call centre to sort out the invoices. ...read more
Showing 141-145 of 286 items.
Vodafone Broadband offer free NEON access
Mar 8, 2017
Vodafone Broadband offer free NEON access
Vodafone Broadband has responded to Spark's Netflix partnership by teaming up with NEON to offer customers a 12 month subscription when they sign up to any Unlimited Broadband plan for a 12 or 24 month term.    
Aug 2, 2016
Latest news on BroadbandCompare.co.nz 02.08.2016
 August 2016 Broadband Offers update – time for new Broadband plans and great internet deals. Today we have updated plans for a number of NZ ISPs:
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EXCLUSIVE DEAL
Get 6 months HALF price
The deal expires 30/09/2019
offer
SPECIAL OFFER
Unlimited broadband bundle
from $64.99/month
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Unlimited broadband bundle
from just $65/mth