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Leave a review of Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.3
Reliability 6.2
Speed 5.9
Support 4.2
Features 5.5
Value 4.9
Average from 289 reviews
Showing 106-110 of 289 items.
2018-08-11 05:35:58
PHIL 4.2
WIfi speed using the 'rental' router is lousy. Customer service is OK so long as you give yourself 90 mins - otherwise you won't get anything.
Pros
Nice service support people -when you get to them
Cons
Crap service facilities
slow router
poor value
2018-08-08 22:55:38
Lee 2.0
Dreadful Customer Service! Called me a lier.
Pros
Discounted sky
Cons
My fibre contract with them was ending so a month out i contacted them to see what they could offer. For a lesser plan they wanted more $$$ then I finally had someone say that they could do same price. I said I needed time to consider they send me a txt with all the details and total cost, told me to just txt the number back when I wanted to go ahead but got no response! Ring them again and the lady i speak to this time tells me no that price is wrong, forward her the txt I receive and she still arguing with me then tells me im a lier and she is going to investigate me and that she would be back in touch by 5pm that day of course she never bothered to contact me back. Then couple of days later a guy rings me tells me best they can do is $40 more per month, told him he was dreaming as they no longer do emails and all my email addresses I had for over 20 years have gone now due to them so how they can charge more for a lesser service is beyond me. I guess they only survive due to being a large company definitley not as a result of their customer service which is appauling, they obviously go to training which states never to call anyone back. So bye bye vodafone!!! ...read more
2018-08-08 07:16:14
Kewl 6.0
I had been with Vodafone for 8 years until today when they told me we are increasing prices without an increase to services provided you can take it or leave it.
Pros
I had minimal problems with Vodafone from Dec 2010 until May 2017
Cons
I was forced to reduce the quality of content watched in order minimize buffering. Speeds have been appalling from day 1.
2018-08-03 00:51:01
Lucy 5.6
We've been with Vodafone for many years have Broadband plus phone for two properties. But each month billed for varied additional charges which no satisfactory answers are given ( last months account was $10 cheaper than this months but nothings changed ) Their call centre's hopeless plus being off shore doesn't make things any easier. Customer service is not good they informed me months ago they'd place us on a better rate but that hasn't happened either. We've been with this company since it was started by Saturn back in early 90s our home was one of the first in Wellington to sign up !! We've been through all the business changes But Vodafone I'd say has been the worse company to deal with by far !! ...read more
Pros
Read above
Cons
Read above
2018-08-02 02:28:33
Rose 1.0
Such an unprofessional unreliable discouteous team. Would never ever recommend Vodafone to anyone even my worst enemy. Charged my partner $600 bill for making 2hours worth of phone calls to Rarotonga when he was on a plan for unlimited free calls to the Pacific Islands and Australia.

Myself along with my partner tahn decided to do the resposible thing and contacted Vodafone and was put through to a women on the service team and advised her of the issue and explained we were paying an $80 per month plan which included free calls to Pacific Islands and Australia, so the bill was just wrongley charged (obviously there was frustration in my partners voice, as $600 does not just fall out of the sky) and this so called "Vodafone professional rep" laughs at my partner and says to him "just pay the bill and you're problem will be solve", and before I could get a hold of his phone she hangs up after saying "Bye" and still laughing.

If I ever found out who this bitch was and if I ever saw her I would smack her in her damn face!!

Vodafone can eat shit!!
...read more
Pros
Cons
Vodafone Service is shit and can eat shit. Professionals my ass.
Showing 106-110 of 289 items.
Vodafone Broadband offer free NEON access
Mar 8, 2017
Vodafone Broadband offer free NEON access
Vodafone Broadband has responded to Spark's Netflix partnership by teaming up with NEON to offer customers a 12 month subscription when they sign up to any Unlimited Broadband plan for a 12 or 24 month term.    
Aug 2, 2016
Latest news on BroadbandCompare.co.nz 02.08.2016
 August 2016 Broadband Offers update – time for new Broadband plans and great internet deals. Today we have updated plans for a number of NZ ISPs:
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