Leave a review about Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.3
Reliability 6.2
Speed 5.8
Support 4.2
Features 5.4
Value 4.8
Average from 232 reviews
Showing 6-10 of 244 items.
2019-03-23 19:11:21
Tammy 8.2
Very reliable
Pros
Great signal
Cons
High price
2019-03-21 12:51:53
Aston Tuhi 6.4
I liked Voda. I left because of their pricing. They couldnt or wouldnt match a competitors so I left. They tried to bump the price up with a speed increase as a softener. I said how about you do neither. They said no so I said no.
Pros
Reliability and speed is good. I rarely experienced outages and I was with them for years ever since they took over Telstra. I miss Telstra
Cons
They take existing customers for granted. Customer service is crap when trying to remedy one of their mistakes. Theyre inflexible. I think they undervalue loyalty
2019-03-20 20:44:09
Tim 4.2
Our flat was with vodafone for over a year, signed up for the free sky sport package which was a good deal at the time.

Had a horrible time trying to change the account from a flatmate moving out to myself, the whole process took about 4 months with them billing the wrong account the whole time.

On the whole our internet service was good and the deal was good value a year ago however it's cheaper now to get internet from another ISP and sky seperate. Speeds also had a tendancy to slow down during peak hours.

Mainly switching due to Vodafone slowly raising the price of the plan and adding in hidden fees for services that we never signed up for.
...read more
Pros
Internet was generally reliable and we were getting the speeds advertised. Vodafone TV was a good service and easy to use.
Cons
Changing account ownership is a lengthy process. Internet sometimes slowed during peak hours. We were billed for 'add ons' that we never signed up for and weren't aware of until seeing the bill. Getting through to someone who can actually help you over the phone is a hastle and involves repeating your story to many people and sitting on hold for long periods, Email support is not advertised well. ...read more
2019-03-15 05:18:57
Jeremy Spring 4.0
I was a customer of Vodafone for over 10 years, and am about to move providors for 2 reasons. One is that I am on the old Telstra network, and it maxes out at 120Mbs and the other is they are breaking a pricing agreement they had signed, and increasing the price with one year of it left to go. No way I am using Vodafone again if I can ever help it. I am disgusted with their attitude, and would never recommend others use theuir services.
Pros
Not much.
Cons
Cost is too high, it generally takes a 20 to 30 minute to get through to a call centre, and they break a signed pricing deal at a whim. Not happy.
2019-03-13 12:32:39
Alison Simpson 6.2
While the customer service staff are friendly and professional, to get anything done is a nightmare. I was quoted a certain price, the exact same price that it shows on the website and yet for about 5 months I had to ring up each month and explain it over and over again to get them to change the amount to the correct price, until finally someone locked it in. Once the 12 month contract finished the price went up! I phone up to query it and was told a sales person would ring me back, which they did not. I would not have even noticed or looked around if this did not happen, not a good way to keep customers. Am hoping my new internet provider will provide much better service. ...read more
Showing 6-10 of 244 items.
Sep 11, 2017
ADSL broadband speed report September 2017
We all know how confusing it is that ISPs advertise the same speeds... but are their speeds actually the same?  According to the latest ADSL Truenet.nz report, the speed differences for NZ websites continue to show a wide spread on ADSL providers.  
VDSL broadband speed report September 2017
Sep 11, 2017
VDSL broadband speed report September 2017
Looking for a VDSL connection?  Make sure you are on the best VDSL connection delivering the best VDSL speeds for your money.  Read all about the performance of VDSL internet providers in NZ.
Fibre broadband speed report September 2017
Sep 11, 2017
Fibre broadband speed report September 2017
Who delivers the most consistent and fastest fibre broadband speeds in New Zealand?  This article showcases the fastest fibre broadband providers in NZ from a range of internet providers tested by Truenet.
The Commerce Commission warns four New Zealand internet providers
Aug 13, 2017
The Commerce Commission warns four New Zealand internet providers
News just breaking in the broadband world that four companies have received warnings from the Commerce Commission as they are considered to have breached the Fair Trading Act.
Vodafone Broadband Speed Issues
Apr 25, 2017
Vodafone Broadband Speed Issues
The latest TrueNet reports show Vodafone with a strong decline during the day and into the evening, in stark contrast to all other ISP results on any fixed line technology.
Fixed Wireless Broadband versus Fixed Line Broadband (ADSL, VDSL, Cable or Fibre)
Mar 15, 2017
Fixed Wireless Broadband versus Fixed Line Broadband (ADSL, VDSL, Cable or Fibre)
Internet providers in New Zealand offer different connection options to broadband subscribers.  These different broadband options are ADSL, VDSL, Cable, Fibre, and now Fixed Wireless.
Login
×
Log in with
Sign up for free NZ Compare account
×
Log in with
3 Great Offers
×
offer
EXCLUSIVE DEAL
Get 6 months HALF price
when you sign up for a year!
offer
SPECIAL OFFER
Unlimited broadband bundle
from $59.99/month
offer
EXCLUSIVE DEAL
Get 3 months FREE broadband
on a 12 month contract term!