Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Reliability	6.2
Speed	5.9
Support	4.1
Features	5.5
Value	4.9

Average from 288 reviews

Showing 1-5 of 288 items.

2019-10-11 13:06:30

Peter Lindsay-Smith 1.0

ARROGANT, ignorant, don't listen and get all requests wrong. Still trying to fix issues since April. Apologies are empty and totally dismissive of my problems which Vodafone created with their ineptitude. Can't wait to leave after 17 years of loyalty.

Pros

None

Cons

As above. They don't deserve any more of my time.

2019-09-20 06:57:25

Elle 3.4

We were with Vodafone for almost a decade over multiple properties. We had fibre installed through them. Our speeds started dropping and we couldn't even load basic websites such as Gmail. We enquired about a new router but we're told we would be charged. So we changed and got a better deal and a new router. Easy way to lose a customer.

Pros

Never had issues to call about

Cons

When issue did arrive they weren't helpful and had to speak to an Indian helpdesk who couldn't understand half of what I said.

2019-09-14 20:13:29

Audrey Keats 5.0

I have had endless problems with this provider. First with their Vodafone TV. Their call centre is terrible, impossible to understand the people. I have also spent hours on the phone trying to get through (literally). Their billing is also hard to understand. Wouldn't recommend them.

Pros

See above

Cons

See above

2019-09-10 17:56:13

brenda pearson 5.2

NZ Broadband compare - the young man Devan was excellent, always rang back when he said he would, easy to understand , very good spoken english.

2019-09-09 21:30:42

James 4.6

On very poor speed for what i pay for and what they said i would get. Also they have a habit of billing me twice for the same month and their support and telephone response is very bad.

Pros

Landline was fine and Best Mates excellent

Cons

Speed, support, and actually getting through on the phone is a mission.

Showing 1-5 of 288 items.

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