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Leave a review about Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.4
Reliability 6.2
Speed 5.9
Support 4.1
Features 5.5
Value 4.9
Average from 275 reviews
Showing 6-10 of 287 items.
2019-09-02 17:59:36
Colin Wyatt 3.0
slow broadband, no customer service
2019-09-02 09:37:16
Amy 6.2
Pretty reliable VDSL internet service & clear & accurate billing. Unfortunately they have no human live chat services nor do they provide an email address to contact them on. Their call centre has long wait times and is outsourced to India. Makes things difficult for anyone with hearing loss or other communication difficulties.
Pros
Reliable service, accurate billing
Cons
Difficult to get help if you need it
2019-08-26 06:24:50
Ina hopkinson 7.0
Was pretty slow some evenings and mornings
2019-08-15 22:11:02
Sylvia 7.4
We never had any issues with Vodafone, the customer care centre was always easily reachable and in 12 months we never had any real issues.
Pros
Good customer care
Cons
Pricey compared to other providers, which became the reason for us cancelling our contract once it expired.
2019-08-15 17:31:47
Andrew Hepworth 5.6
If you have any issues it is almost impossible to get resolution unless you can eventually speak to the NZ based call centre (after being transferred through 3-4 other offices). This might take you 45 mins plus each time. Once you are through to the NZ call centre, sometimes they say they will correct things but it is not done. We have finally struck someone in the NZ office who has been a great help and sorted our issues. There seem to be a lot of lovely helpful people at Vodafone but the IT systems do not seem to 'speak" to each other and transfer information and therefore no record of previous calls or arrangements made. We have had to contact Vodafone NZ CEO and use the Telecomunications Disputes resolution service prior to leaving. ...read more
Pros
Broadband is generally reliable.
Cons
The stress and time of dealing with ongoing account issues was not worth it for us and ultimately drove us away from using this company. Nor would we ever use it again.
Showing 6-10 of 287 items.
Sep 11, 2017
ADSL broadband speed report September 2017
We all know how confusing it is that ISPs advertise the same speeds... but are their speeds actually the same?  According to the latest ADSL Truenet.nz report, the speed differences for NZ websites continue to show a wide spread on ADSL providers.  
VDSL broadband speed report September 2017
Sep 11, 2017
VDSL broadband speed report September 2017
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Fibre broadband speed report September 2017
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The Commerce Commission warns four New Zealand internet providers
News just breaking in the broadband world that four companies have received warnings from the Commerce Commission as they are considered to have breached the Fair Trading Act.
Vodafone Broadband Speed Issues
Apr 25, 2017
Vodafone Broadband Speed Issues
The latest TrueNet reports show Vodafone with a strong decline during the day and into the evening, in stark contrast to all other ISP results on any fixed line technology.
Fixed Wireless Broadband versus Fixed Line Broadband (ADSL, VDSL, Cable or Fibre)
Mar 15, 2017
Fixed Wireless Broadband versus Fixed Line Broadband (ADSL, VDSL, Cable or Fibre)
Internet providers in New Zealand offer different connection options to broadband subscribers.  These different broadband options are ADSL, VDSL, Cable, Fibre, and now Fixed Wireless.
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