Leave a review about Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.3
Reliability 6.2
Speed 5.8
Support 4.2
Features 5.4
Value 4.8
Average from 232 reviews
Showing 1-5 of 244 items.
2019-04-17 21:29:01
Stuart 4.8
Hopeless at sorting problems. I gave up in the end and moved providers. Showed no interest in fixing problem unless I signed up for another two year contract - no thanks!
Pros
They won't bother you with offers of upgrades or enhancements.
Cons
Rubbish support. No interest unless you are re-signing.
2019-04-17 14:07:44
Alena 6.4
Purchased a package deal a couple of years ago, broadband, sky and landline. Would not let us remove landline from package deal had to change to another package. Felt pressured to purchase Vodafone tv, not interested, so cancelled subscription.
Pros
Reliable, speedy internet.
Cons
Would not allow landline to be removed
2019-04-17 11:32:20
Mark Jones 5.4
VODAFONE WORST EVER CUSTOMER SERVICE I HAVE EVER COME ACROSS!!!!

Vodafone is the biggest joke.

I have had Vodafone TV originally Telstra for 10 years plus
and on Saturday 30th March the set-top box stopped working.

Spoke to a representative on Sunday 31sy March and was advised to talk to the retention Team on Monday as they didn't work weekends. Called them Monday 1st April to organise for a new set-top box and they said someone from 'Downers' would be in touch.

Wednesday the 3rd April a call from Vodafone for me to confirm my address - they have only been sending bills to my address for13 years!!!

Monday 8th April Followed up with a call to Vodafone as i hadn't heard anything via phone or email, had to wait 1hr 14 minutes to be connected and when I explained that I had been without TV for 9 days and that I was pissed off with Vodafone and their level of customer care, to which the operator hung up!!!

Organised with Sky for Sky TV to be installed, excellent service and installed within 5 days at half price for 6 months.

Today 16th April, called Vodafone to cancel my Vodafone TV spoke to one lady who seemed quite helpful and put me through to another guy to cancel it, who then put me through to another lady as he said it was their responsibility to organise the cancellation, just spoke to the lady and after over 2 hours on the phone she said I need to speak to the Specialization team to get it canceled, so she put me through and it says it is going to take another 50 mins for the call to be answered.

DO NOT EVER USE VODAFONE!!!!!
...read more
Pros
No problem with Broadband Service
Cons
I couldn't imagine a worse customer service in regards to Vodafone TV which conversely led me to cancelling my broadband!
2019-04-15 11:16:06
Ross Harland 7.0
Very average with contact. Have asked about my contract several times and they say they will call back and don't. Have not kept me informed of their deals. Specifically asked-not once but three times to service person who signed me up-to NOT cut copper wire. They cut it. Download speed is variable and have had several failures through two year term.
Pros
Was easy to join and install was good.
Cons
Lack of contact from them re plans and renewing my contract. Cut copper wire when specifically asked not to (obviously not put on job order to team who installed fribre.
2019-03-27 16:33:32
Ilse Seilis 1.0
I can't believe how bad Vodafone is.
I waited 6 weeks for Sky multiboxes and after 2 weeks learned no worksheet had ever been done; spent more than 6 solid hours on the phone being bounced from depth to depth each time giving my personal details; got sent wrong remote ; received 2 identical modems in the mail; made 5 complaints online trying to get answers and Noone replied; have now received 2 bills for the same time period...
I will be switching all my broadband and mobile and sky accounts when I recover from being driven nuts by Vodafone
No company could be more disfunctional
...read more
Pros
Cons
As above .. the worst company I have every paid money to for a service .. truly appalling and will drive you nuts and no point trying to find someone to complain to as they don't respond to written complaints ..I did 5 complaints over a 5 week period just trying to get answers when my sky multiboxes would arrive... one Vodafone voice even asked me why I needed the multiboxes! Crazy ...read more
Showing 1-5 of 244 items.
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