Leave a review about Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.3
Reliability 6.2
Speed 5.8
Support 4.2
Features 5.4
Value 4.8
Average from 226 reviews
Showing 41-45 of 238 items.
2018-09-27 04:46:19
Brent 4.8
It seems like the rumour about using bad service as a customer strategy is true.
Pros
The will make anyone else's customer service seem amazing
Cons
Beware if you have any problems. Multiple phonecalls and hours wasted as you get assured things will get sorted - and then let down. Time and time and time again.
2018-09-27 01:55:40
Max Wadey 6.4
In general everything worked fine. Minor problems with Router upgrades. In the end, lack of flexibility in the contract termination and rudeness created bad feelings.
2018-09-26 12:13:52
Andrew 5.6
Broadband on the ex-TelstraClear cable - great for its time but past its prime now that Fibre is available.
Pros
Reasonable price for the data available and some ok bundling options with landline etc.
Monthly discount for having a Vodafone mobile account
Cons
Router/Modem supplied was poor quality and would drop out and require re-set at least a couple of times a week and sometimes multiple times a day
Actual speeds were far lower than they were meant to me (around 40-50Mbps)
Customer service wait times was high and knowledge of reps was pretty poor whenever I called. Often took multiple call to sort out issues
Poor integration of ex TelstraClear online portal with Vodafone online customer self-service
...read more
2018-09-25 12:50:37
S.Spurdle 1.6
The customer service via phone was crap they can understand me I can understand them they overcharged me they didn't give me what they said I was going to get like 5 Max didn't get it
Pros
there are no pros to getting internet from Vodafone I'm out loud so much they told me I had needed a new computer because it my computer is slow but I got a new phone and the internet still slow
Cons
Vodafone SP telstraclear which was really good then Vodafone took over and I find them crap
2018-09-21 04:36:36
Jamie 5.8
When things are good they are fine
Pros
Consistent service
Cons
Philipino call centre. Retention team is happy to lie to you about crucial details. Unable to get any billing changes correct on the first try (I was with them for five years so this happened at least 6 times), awkward about products, deceptive about services ...read more
Showing 41-45 of 238 items.
Aug 2, 2016
Latest news on BroadbandCompare.co.nz 02.08.2016
 August 2016 Broadband Offers update – time for new Broadband plans and great internet deals. Today we have updated plans for a number of NZ ISPs:
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