Average from 222 reviews
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Average from 222 reviews
A Langlands10th April 2018
Vodafones billing system is NOT user friendly. It is almost like they keep the invoices confusing so that you cannot work out how Vodafone arrives at its billing totals(amount due) The invoices are not transparent and logical. If you ever have a problem with the invoices the call centre in the Phillipines cannot work out how it was charged. There is also a component of language barrier frustration when trying to explain what has happened - on both sides i'm sure! It is v ...read more
Comparative services and prices to other broadband + voice providers
Wi Fi is pretty reliable. Only the occasional drop out
Lack of transparency and logical progression of invoices.
A definite language barrier at the call centre when calling about invoices.
Transition from the end of a years contract to the next fixed contract is unnecessar ...read more
Rita dibert10th April 2018
They discontinued my paradise email which was not only inconvenient (changing all those web site log ins etc,) but expensive as it made all my business cards, etc invalid! Then they installed broadband without notice on a Saturday and Sunday of the Whanganui Open studios which is usually my largest sale of the year! They blocked my drive which is the entryway to my studio. The noise was loud and penetrating. I complained to my council and they came back the next weekend Sat ...read more
Kept me on a $61 fee as I am on the super...but every once in a while it kept going up without warning so I had to call and explain, again.
Michael10th April 2018
Excellent service. No issues from the beginning. Tech was really friendly, helped me out with everything. Was so happy to finally get connected after many problems with another company that i wont mention. Cheers Vodafone.
Nothing so far.
Martin9th April 2018
Vodafone's modem was not reliable - frequent outages for up to an hour a time. Once my contract was over, they immediately increased my monthly payments without notifying me of this. Worst of all, they are impossible to communicate with. I wasted three hours trying to speak to someone with any degree of authorty, only to be sidelined, cut off or ignored. I got nowhere. I was told I needed to speak to the retention unit. They didn't answer the phone. They will probably ...read more
They're no bloody use.
Martin Buck7th April 2018
After my 12 month contract finished, they bumped up my monthly charges by $10 without explanation, and they proved impossible to contact despite my trying to do so for over three hours. Abysmal treatment of a long time once loyal customer. Maybe they don't want to stay in business? Absolutely lousy treatment of customers every single time you try to contact them.
They don't care whether you exist or not. All they care about is profit and to hell with the mugs who sign up with them.
Joanne Webber4th April 2018
I changed to Orcon as I worked out that I would save nearly $500 in the first year, and I joined up with my mobile as well. The mobile is cheaper and has better features, i.e. unlimited talk time and far more gb. Also, vodafone don't do fibre, its some version of it.
too dear in comparison
Sharon4th April 2018
They took $60 out of our account without authorisation on two consecutive months and then wouldn't refund the money unless we signed up for another two years. We have been with them for 9 years, purely because of the Sky deal. That is no longer available, so it is with great relief that we can finally ditch them. Terrible company. Don't be taken in by their cheap prices - they are cheap for a reason.
They employ unconscionable practices in an attempt to take as much money off you as they can. They now have their call centre in the Phillipines. Communication is terrible. The retention team will lie in an attempt to ...read more
Blair25th March 2018
We have been on the TelstraClear Coaxial Cable Network since it's launch in Christchurch in the early 90's. It's fantastic with broadband, TV & telephone (copper based) all coming through the one cable. We have enjoyed "UFB" for years - still is faster than most Fibre systems (we have rental properties all over Christchurch and I have plugged my laptop in a tested speeds over VDSL, XVDSL and Fibre - none are better!). A common myth (Consumer to blame here also) that FibreX is ...read more
Data, TV & Phone (real proper copper based) all in one package.
Only one supplier who seem insane (no eMail etc etc).
Ben24th March 2018
Horrible to deal with when getting set up but internet was fine once going
Kristen24th March 2018
Vodafone have ignored my last 5 emails through their website and half a dozen txts to numbers theyve given me. Each call centre operator has promised to check up and get back to me and they never have. Internet often down.
The worst customer service ever. They also stopped my DD payments when I changed products (within Vodafone) and cut internet (with no notice) for non payment even though I’d emailed them about it.