Leave a review about Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.3
Reliability 6.2
Speed 5.8
Support 4.2
Features 5.4
Value 4.8
Average from 226 reviews
Showing 36-40 of 238 items.
2018-10-06 03:32:53
Christine Velleman 5.4
I was with Ihug and was swept up into vodaphone when they took over. They were ok to begin with but the service and assistance they could give was always less than great. Over time they have just gotten worse and more and more costly. I do not have the option of fibre and $95 for 80gb is rather exorbitant these days.
Pros
Service department in new zealand
Cons
Cost, lack of services (eg no email but still paying for it)
2018-10-01 23:07:53
Rob Cummins 7.0
When we signed up for fiber with Vodafon, we received a new modem for the old copper.
It seems that every one is doing all sorts of deals to get new customers, but nothing to keep there existing ones?
Pros
no
Cons
no
2018-10-01 04:57:59
melinda 8.4
Long-term customer leaving Vodafone as they only offer Fibre signup deals to NEW customers.

No complaints about the service, but one gets punished for loyalty these days
Pros
reliable, good service.
Cons
only offering deals for new customers.
2018-09-29 01:16:49
Andy Pringle 6.0
NIL
Pros
NIL
Cons
Sky freezes regularly
2018-09-27 05:47:44
J Song 2.6
Worst customer service and problem shooting procedure.
I was paying for someone else's bill for 6 months as my direct debit was registered to another person's account. I had to repeat myself to explain what was wrong to 5 different people, being transferred over and over again. I always need to give myself an hour+ to talk to the customer service team on the phone. Eventually took me a week to finally talk to someone who knows what went wrong and can get the money refunded.

Requested for cessation of account and direct debit, still took money out from my bank account after it was suppose to be cancelled.
Not going back to vodafone ever again, cancelled all my accounts from the company.
...read more
Pros
Nothing that I can recall to make my experience with vodafone better.
Cons
Burdensome procedure for complaints
Showing 36-40 of 238 items.
Aug 2, 2016
Latest news on BroadbandCompare.co.nz 02.08.2016
 August 2016 Broadband Offers update – time for new Broadband plans and great internet deals. Today we have updated plans for a number of NZ ISPs:
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