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Vodafone Broadband

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Vodafone Broadband
5.1

total

  • Reliability 5.8

  • Speed 5.6

  • Support 4.2

  • Features 5.2

  • Value 4.6

Average from 104 reviews

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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Vodafone Broadband
5.1

total

  • Reliability 5.8

  • Speed 5.6

  • Support 4.2

  • Features 5.2

  • Value 4.6

Average from 104 reviews

Sabine Schneider4th May 2017

7.2
Reliability
9
Speed
9
Support
7
Features
7
Value
4

Very happy with speed, reliability and support, but it's expensive.

Pros:

Very good reliability in rural areas.

Cons:

Expensive!

simon Pollard29th April 2017

7.0
Reliability
10
Speed
8
Support
6
Features
7
Value
4

cost $200 dollars to break cost. Only managed to get my fees down to 60 P/M using 20g

Stacey Harte26th April 2017

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Not the best service provider So difficult to get in touch with them, or anything from them

Tracey24th April 2017

4.8
Reliability
4
Speed
5
Support
2
Features
8
Value
5

Issue with Chorus follow up and their seems to be a disconnect with their communication with Vodafone regarding reason for fault. Have been with Vodafone for the past 6 years and have only recently experienced trouble when upgraded to a new plan bundle.

Pros:

Sales team offered me competitive plan pricing.

Cons:

The last 12 mths have seen me make 10-15 calls regarding broadband or landline faults. A chorus technician was sent out everytime to make repairs to the line. I have highlighted to Vodafone call centre that a reveiw of Chorus technician follow up may need to happen because there still is no satisfactory resolution of our issue. Vodafone just say thats an issue I have to take up with chorus which Im more then willing to do however I feel Im a customer of Vodafone for a service that Im not recieving so I feel they have some accountability to mediate for us to understand what is the issue preventing us from gaining good broadband/phone services. I have considered changing providers now because Vodafone don't seem to care that we don't have solution to date but they still accept our $$$. Pity because Iv'e been a customer for 6 years but am making moves to look for better service. ...read more

Penelope Cations23rd April 2017

6.0
Reliability
8
Speed
2
Support
7
Features
5
Value
8

The slow speed of our adsl broadband can be really frustrating, especially during heavy loading times. I wouldn't even consider live streaming

Pros:

Reliability; not having to change email address; occasional special offers.

Cons:

very slow broadband speed.

Laurenceliddell18th April 2017

7.6
Reliability
9
Speed
8
Support
7
Features
8
Value
6

Very reliable

Cons:

110$ month, unlimited broadband :-\

Andrew16th April 2017

6.8
Reliability
4
Speed
9
Support
8
Features
6
Value
7

Generally OK, seems to be reasonable value for money, but unreliable.

Pros:

We're on unlimited Gigabit FibreX. It's really good when it's working, real world speeds of about 600Mb/s down and 200Mb/s up, which is faster than most servers will ever serve up data. It's faster than the WiFi connections can handle in the house, we can watch multiple full HD streams without issues. You need to connect via a wired gigabit router to really take advantage of the speed. ...read more

Cons:

Here's the thing though; it's been unreliable. Almost every Friday afternoon (who knows why) it goes down and we have to restart the modem and router. Sometimes it does it at other random times. The whole process is a pain in the bum and takes about 10 minutes of waiting for the modem then router to restart. I've contacted Vodafone three times now and nobody seems to know why. I'm confident the issue is at their end as when we were just on the plain old Vodafone (previously Telstra Clear) cable connection with 50mb/s it very rarely went down. We're using the same cable now. ...read more

Chris Fogarty13th April 2017

3.8
Reliability
4
Speed
8
Support
1
Features
3
Value
3

I switched to FibreX. It's not very good and the level of support is at times non existent.

Pros:

Fast

Cons:

Unreliable

Carolina5th April 2017

5.6
Reliability
7
Speed
6
Support
5
Features
6
Value
4

Not the best value for money

Pablo2nd April 2017

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Shit

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