Average from 131 reviews
Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.
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Average from 131 reviews
Kevin Sands15th August 2017
I wouldn't use the services of Vodaphone if they were paying ME to use them. Their broadband is unreliable and drops frequently - even between midnight and 6am. I cancelled my service in late April 2017 and gave a termination date of 17 May 2017. At 8pm on that day the service was still being provided so I rang them and they had forgotten.
The woman said they would cut it off tomorrow (18/5/17) and she would gave me a final amount to pay tomorrow. I went overseas the next ...read more
Mike Rumrich7th August 2017
Useless helpdesk, desinterestet Customer Service staff, rude and arrogant
See above plus unreliable, making promises they dont follow through, never ever vodafone again, just terminated my mobile contract as well, got the same deal for 50 % less with slingshot !
Mike27th July 2017
Helpdesk is located in the Philippines, english not spoken. or understood, generell interest of staff non existing, waiting in hold line for average 45 minutes, service unreliable, expensiv
expensiv unreliable unfriendly and desinterested help desk
Mike brothers27th July 2017
Don't like sky tv and Vodafone is too close to Sky TV
Terrible billing experience, three different logins and user account areas since ihug days
Alan Nicholls24th July 2017
Slow speed, adsl very poor as unable to upgrade to vdsl or fibre as yet, maybe in 2018
Price is too high for adsl
David13th July 2017
Over priced greedy lying pricks - look elsewhere.
NO NZ contact Centre with long wait times.
Slow and unreliable
Owen McCarthy13th July 2017
Network seems to be one of more stable I've been with, but service is a joke.
Reliable broadband with few operational issues
Service a joke. Call service tedious, after wading through endless options, often going around in circles, listening to repeated long-winded recordings, even longer waiting times, you end up with a representative with l ...read more
Tamsyn11th July 2017
Okay but pretty pricey for a slower speed of internet.
Craig Gates6th July 2017
I don’t have an issue with performance speed or reliability from my current service provider Vodafone. However I feel that what I am paying is an exorbitant amount for my current service and believe that there must be a better offer available.
My biggest gripe is the customer call centers. They seem to be repetitive waste of time. Issues are not resolved easily. I am at the point where I prefer to avoid calling due to the waste of time incurred.
Reliable service speed.
Offers with related services landline Bestmates has a perceived better dollar value.
I feel they perform a good job with email connectivity.
The Call Centers are repetitive time wasters. The foreign accented representatives are harder to understand, which makes the experience all the more taxing.
The overall perceived dollar value is medium to low.
Lauren Holland3rd July 2017
Changing because much more expensive