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Vodafone Broadband

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Vodafone Broadband
5.2

total

  • Reliability 6.0

  • Speed 5.7

  • Support 4.3

  • Features 5.3

  • Value 4.7

Average from 86 reviews

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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Vodafone Broadband
5.2

total

  • Reliability 6.0

  • Speed 5.7

  • Support 4.3

  • Features 5.3

  • Value 4.7

Average from 86 reviews

Sam 3rd March 2017

1.6
Reliability
2
Speed
1
Support
1
Features
1
Value
3

Tried to upgrade and get faster internet. They changed the router and modem and it dropped to 1.2mbps after originally having roughly 5 Mbps

Cons:

Everything

Rose3rd March 2017

5.4
Reliability
10
Speed
3
Support
3
Features
5
Value
6

Never had download speed faster than 30mbps despite paying for 100mbps, have logged with them multiple times and had no resolution.

Pros:

Cheap because I said I was going to leave

Cons:

Support is terrible. Although I have found using the online contact better than calling.

Karen28th February 2017

6.6
Reliability
7
Speed
7
Support
5
Features
7
Value
7

Never changed broadband provides made enquiries for a cheaper prices. Vodafone will phone back 24 to 48 hours. As I need to speak to the person when I cancelled SKY with.

Pros:

Nice adverts
Mobile phone people are nice.

Cons:

Not one of the leadering companies offering cheapest broadband deals.

Michelle28th February 2017

6.4
Reliability
4
Speed
4
Support
8
Features
7
Value
9

Fibre seems to be slower than my old broadband connection

Pieter Visagie27th February 2017

7.4
Reliability
9
Speed
8
Support
9
Features
8
Value
3

Fast when I had hardware problems, good support.

Pros:

Good reliable service

Cons:

Expensive, call centre sometimes very busy.

Keith Blondell24th February 2017

4.6
Reliability
2
Speed
7
Support
5
Features
4
Value
5

My wifes tablet repeatedly loses the wifi

Angus23rd February 2017

5.4
Reliability
5
Speed
5
Support
5
Features
5
Value
7

Huge problems with the billing when we merged our Sky services with Vodafone, went on for months, addresses were never right, monthly pricing was never the same as quoted from the sales team on the initial sign up. And now we have frequent disconnections on our ADSL connection.

Pros:

Cheap

Cons:

Poor speeds, poor customer service

Chris23rd February 2017

3.4
Reliability
2
Speed
9
Support
1
Features
4
Value
1

Having recently moved, I gave Vodafone six weeks notice of my move to another city. I was on ADSL, moving to Fibre which was already installed in my new house. I also wanted a landline. It was agreed that a techie would arrive at my house on the day of our move. It is now two weeks later, and we have seen nobody. A modem was couriered to our house, but arrived the week before our move, so the tenant sent it back. The was re-sent to us, arriving a week later, but I was expected to install it on my own. I should have listened to my friends who warned me about staying with them. My original mistake was getting an email address with @vodafone.co.nz which would have to change if I moved ISP. An internet and landline connection should be considered a vital service, considering that so much commerce depends on it. Government should make it an offence not to provide service within a specified period of time. ...read more

Pros:

Vodafone call centre staff are extremely good at making apologies and promises.

Cons:

Vodafone is clearly incapable of keeping to their word or commitments. Nobody has a good word about the company.

Geoffrey23rd February 2017

8.0
Reliability
10
Speed
7
Support
7
Features
7
Value
9

Much better than spark and far more helpful when i visit retail shops

Pros:

Provided me with the service no one else would or could

Cons:

none so far

Simon Barnes13th February 2017

8.8
Reliability
10
Speed
10
Support
7
Features
8
Value
9

We have Vodafone Wireless 4G Broadband for home (antenna on exterior of house)

Pros:

Gold for rural properties. Copper lines are shit, and slow (when it's working).
4G is super fast and has been totally reliable for 5 in our household :)

Cons:

The modem is hardwired from the antenna, which means the modem (ideally) needs to be next to an external wall, and once its installed it cant easily be moved to a new position.

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