Average from 111 reviews
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Average from 111 reviews
adam greenhalgh2nd July 2017
very unreliable, inconsistant sppeds, unhelpful help desk
was great value at the start but vodafone have not been able to maintain their network
Karen Sheridan30th June 2017
I think we were paying too much and they have terrible waits on their customer service phone lines.
Sharon15th June 2017
Definitely wouldn't recommend. Every customer service rep I dealt with gave different stories. Spent 6 weeks battling with lost internet - very time consuming, very frustrating.
Data on mobile when internet down.
Customer service and reliability.
Kay12th June 2017
so sick of the substandard broadband we have access to in Raumati
mark albiston10th June 2017
vodafone's unreliable and a bit useless all round...
Niko7th June 2017
Worst customer service in New zealand for any telco related company. Most of the staff have minimal knowledge of the job required and read off a scripted card for every issue. If your issue needs to get escalated you will have to wait another 30 mins to hear the same scripted responses.
okay service speedwise/setup
worst customer service ever!!!
Kelly1st June 2017
We have VDSL most of the time it's like dial-up! Constantly dropping off the network.
Helen Simonsen30th May 2017
I have been paying far too much for minimal usage and cannot access MyVodafone. Help has not been good.
John29th May 2017
Currently haven't moved as my choice of Stuff wanted credit card payment or direct debit. I am not prepared to do either, so still looking.
Vodafone promised to come back to me as my contract ended but still no contact and I have even reminded them
peter28th May 2017
Generally satisfactory, but when I hit a problem, most unsatisfactory ( no work order number, long delays,new person with every call, resulting in constant repetition of my problem).
Poor problem solving