Average from 222 reviews
Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.
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Here in the third of our SPOTLIGHT series we have outlined the best Vodafone Broadband Deals and some of the key Vodafone Broadband features and benefits.
Vodafone internet TV has been unveiled today.
Looking for an email provider in NZ? We break down the different NZ email providers and highlight the best free email accounts in the New Zealand market. If you need a new email address this article will help.
We all know how confusing it is that ISPs advertise the same speeds... but are their speeds actually the same? According to the latest ADSL Truenet.nz report, the speed differences for NZ websites continue to show a wide spread on ADSL providers.
Average from 222 reviews
Kewl8th August 2018
I had been with Vodafone for 8 years until today when they told me we are increasing prices without an increase to services provided you can take it or leave it.
I had minimal problems with Vodafone from Dec 2010 until May 2017
I was forced to reduce the quality of content watched in order minimize buffering. Speeds have been appalling from day 1.
Lucy3rd August 2018
We've been with Vodafone for many years have Broadband plus phone for two properties. But each month billed for varied additional charges which no satisfactory answers are given ( last months account was $10 cheaper than this months but nothings changed ) Their call centre's hopeless plus being off shore doesn't make things any easier. Customer service is not good they informed me months ago they'd place us on a better rate but that hasn't happened either. We've been with t ...read more
Rose2nd August 2018
Such an unprofessional unreliable discouteous team. Would never ever recommend Vodafone to anyone even my worst enemy. Charged my partner $600 bill for making 2hours worth of phone calls to Rarotonga when he was on a plan for unlimited free calls to the Pacific Islands and Australia.
Myself along with my partner tahn decided to do the resposible thing and contacted Vodafone and was put through to a women on the service team and advised her of the issue and explained we we ...read more
Vodafone Service is shit and can eat shit. Professionals my ass.
Nigel Zega1st August 2018
Vodafone dumped its old email services, causing no end of problems for people having to change email addresses.
Vodafone also never advise of ends of promotions - they just charge more until you complain and have to negotiate a new contract. It would be better to offer new contracts to customers instead of having them complain. But Vodafone seems to rate profit over customer satisfaction.
Help staff are polite.
Help is slow and not very useful at the basic level.
Anne31st July 2018
Major internet and phone problems for months - and to a lesser degree for the previous 2 1/2 years of poor internet and constant phone problems. This year Vodafone "service" turned into an absolute nightmare!
60 and more internet dropouts - in an HOUR- for months??
Numerous phone problems 'Number does not exist" etc etc
Finally - I PHONED Chorus- they were appalled.. Fixed in FIVE MINUTES - thanks Vodafone for your useless "service"
.I requested recompense for months o ...read more
Sunita Soma25th July 2018
Pretty good service
Speed was always pretty good.
Don't like dealing with the accounts side of Vodafone, always hard work.
Craig23rd July 2018
Their customer service is appalling. You often wait for 40 minutes while listening to - amongst other music genres - hip-hop. When you finally get through to Technical Support, they claim they cannot help you and put you through to Sales, who also claim they cannot help you and send you back to Technical Support. By then a recording of Carole Hirshfeld politely informs you that you're outside of business hours and promptly hangs up.
Home Phone costs extra - as it is with other providers - caller ID is not standard; that is also an extra cost. And national calling from the Home Phone is also not free - you have to nominate a maximum of five 'friends ...read more
Kim Tate20th July 2018
Vodafone is very expensive for existing customers.
Deb townley18th July 2018
A nightmare to deal with. They disconnected us by mistake. We had to go days without internet , spent hours on the phone speaking to so many different people as I got transferred and each time I had to start all over again with my details and concerns . And it’s not the first time. Internet also crashed 3 times in 3 weeks , each time resulting in phone calls and transfers . Arghhh!!! Will leave them .
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Judy17th July 2018
Has good promotions such as credits and free months
Easy to set up and the Tech Ninjas are really helpful.
Promotion for Neon was difficult to set up and Neon itself has limited range of shows.