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Vodafone Broadband

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Vodafone Broadband
5.0

total

  • Reliability 5.8

  • Speed 5.6

  • Support 4.1

  • Features 5.2

  • Value 4.5

Average from 103 reviews

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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Vodafone Broadband
5.0

total

  • Reliability 5.8

  • Speed 5.6

  • Support 4.1

  • Features 5.2

  • Value 4.5

Average from 103 reviews

Craig Gates6th July 2017

4.4
Reliability
7
Speed
5
Support
2
Features
5
Value
3

I don’t have an issue with performance speed or reliability from my current service provider Vodafone. However I feel that what I am paying is an exorbitant amount for my current service and believe that there must be a better offer available.
My biggest gripe is the customer call centers. They seem to be repetitive waste of time. Issues are not resolved easily. I am at the point where I prefer to avoid calling due to the waste of time incurred.

Pros:

Reliable service speed.
Offers with related services landline Bestmates has a perceived better dollar value.
I feel they perform a good job with email connectivity.

Cons:

The Call Centers are repetitive time wasters. The foreign accented representatives are harder to understand, which makes the experience all the more taxing.
The overall perceived dollar value is medium to low.

Lauren Holland3rd July 2017

9.4
Reliability
10
Speed
10
Support
10
Features
10
Value
7

Changing because much more expensive

adam greenhalgh2nd July 2017

2.8
Reliability
1
Speed
4
Support
1
Features
7
Value
1

very unreliable, inconsistant sppeds, unhelpful help desk

Pros:

was great value at the start but vodafone have not been able to maintain their network

Karen Sheridan30th June 2017

6.8
Reliability
8
Speed
7
Support
7
Features
7
Value
5

I think we were paying too much and they have terrible waits on their customer service phone lines.

Sharon15th June 2017

3.4
Reliability
2
Speed
5
Support
1
Features
5
Value
4

Definitely wouldn't recommend. Every customer service rep I dealt with gave different stories. Spent 6 weeks battling with lost internet - very time consuming, very frustrating.

Pros:

Data on mobile when internet down.

Cons:

Customer service and reliability.

Kay12th June 2017

4.2
Reliability
5
Speed
3
Support
5
Features
5
Value
3

so sick of the substandard broadband we have access to in Raumati

mark albiston10th June 2017

1.2
Reliability
1
Speed
1
Support
2
Features
1
Value
1

vodafone's unreliable and a bit useless all round...

Niko7th June 2017

4.4
Reliability
5
Speed
3
Support
1
Features
6
Value
7

Worst customer service in New zealand for any telco related company. Most of the staff have minimal knowledge of the job required and read off a scripted card for every issue. If your issue needs to get escalated you will have to wait another 30 mins to hear the same scripted responses.

Pros:

okay service speedwise/setup

Cons:

worst customer service ever!!!

Kelly1st June 2017

4.2
Reliability
2
Speed
2
Support
4
Features
6
Value
7

We have VDSL most of the time it's like dial-up! Constantly dropping off the network.

Helen Simonsen30th May 2017

2.6
Reliability
5
Speed
4
Support
1
Features
2
Value
1

I have been paying far too much for minimal usage and cannot access MyVodafone. Help has not been good.

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