Average from 174 reviews
Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.
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Average from 174 reviews
Ben24th March 2018
Horrible to deal with when getting set up but internet was fine once going
Kristen24th March 2018
Vodafone have ignored my last 5 emails through their website and half a dozen txts to numbers theyve given me. Each call centre operator has promised to check up and get back to me and they never have. Internet often down.
The worst customer service ever. They also stopped my DD payments when I changed products (within Vodafone) and cut internet (with no notice) for non payment even though I’d emailed them about it.
Leanne23rd March 2018
They don’t reply to my msg if they don’t want to. It seems they don’t care about customers , also don’t care whether if client stays or leaves
Amon15th March 2018
Currently Off shore support has driven me crazy with my account being changed twice while asking about setting up a fibre account and about having fibre installed up a shared drive way, so I gave up and changed property. Old technical support use to be great.
Nigel Cheng14th March 2018
Great service overall
Reliable ISP, great customer service
Some fixed-term plans maybe a bit long to commit
Rosanne14th March 2018
Vodafone was pretty good but it was annoying having to get a new email address. I found they weren't very easy to communicate with. One customer number 777, didn't seem to respond. I felt I was paying too much for data and wanted to have more flexibility with fibre.
A major player and had those advantages. Did offer a good deal for a new broadband contract for 12 months. However after many years with them, I was keen to explore other options.
Communication not always easy. I found the extra data I had to pay for on my plan could be overcome with fibre.
Charlotte14th March 2018
Contact centre sucks
Craig Smith7th March 2018
Ok - Support is terrible and slow. Billing issues are resolved but not without plenty of time wasted on the phone
Once set up, speed and up time was good. Supplied router was so-so
Any time you want changes to your plan (i.e. upgrade on speed, add phone line etc etc) things seem to fall over. Its never seamless! Expect to spend an hour on the phone any time you need to call them.
Trish7th March 2018
Overall good value. Vodafone tried to charge me for new modem after lightening fried it. A lengthy phone call reversed this charge. I have been with them for many years. Do ask what else can they offer to get add-ons or $$ off.
Quality has been great. Phone service much better than 5 yrs ago.
Still could/ should be cheaper in nz
Kevin Lockhart28th February 2018
Despite lots of negative reviews our switch to Vodafone from EE went flawlessly without any interruption from broadband connection. 100% points from start to finish.
Exact same broadband speed and connection from previous supplier for half the price.