Leave a review about Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.3
Reliability 6.2
Speed 5.8
Support 4.2
Features 5.4
Value 4.8
Average from 226 reviews
Showing 21-25 of 238 items.
2019-01-02 19:49:25
W Q Peng 4.6
Vodafone's billing system is a mess, every month I have to communicate with the billing team to fix the bill. The communication is really poor. Although they try to fix the problem by follow-ups, it failed again and again with no extra compensations. It wasted so much of my time each month.
Pros
Connection is relatively quick.
Cons
Speed is considerably slow for video calling. Communication is poor, they will communicate one price over the phone and the bill shows another; when I asked for a phone number to be connected, they gave me a new one. I am really frustrated by the service. ...read more
2018-12-20 16:07:00
Kiel Adlam 6.2
Good service but like negotiating with a bulldozer when you have to call service desk.
Pros
Very reliable. Had no issues at all in that department and for the most part speed was good.
Cons
Value is fine until your contract period is up. Then you're not eligible for the new customer discount making it far from the best deal around.
The call center is a battleground. I had a lot of trouble getting my wall unit moved resulting in hours on the phone listening to the same songs on loop which in itself is pretty frustrating.
...read more
2018-12-18 14:59:07
Simon Holmes 7.6
Good provider just too expensive, managed to get 10x the speed from another provider for the same cost
Pros
Reliable
Cons
Expensive
2018-12-16 15:25:08
George 8.0
No problems
2018-12-13 15:51:04
Rob 5.0
I had fibre with a land line, in the 2 years that I had the land line, it never worked... I spent many hours on hold trying to get through to the contact centre which was a waste of time. In the end I decided to leave and was warned that i was breaching contract (penalties) but countered that the land line issue was a breach by Vodafone because I had paid for it and never received it. The Vodafone people were awesome and refunded the cost of my landline for 2 years (which in effect altered the contract) so I stayed. I left because the price of my fibre has been halved by moving to a new provider. ...read more
Pros
The Vodafone Ultra Hub is an ok modem. The online management is pretty good.
Cons
The Ultra Hub modem isn't strong enough to get continuous signal upstairs. The service from Vodafone is not good, but is it anywhere?
Showing 21-25 of 238 items.
Aug 2, 2016
Latest news on BroadbandCompare.co.nz 02.08.2016
 August 2016 Broadband Offers update – time for new Broadband plans and great internet deals. Today we have updated plans for a number of NZ ISPs:
Login
×
Log in with
Sign up for free NZ Compare account
×
Log in with
3 Great Offers
×
offer
EXCLUSIVE DEAL
Award-winning support
Join NOW, experience better
offer
SPECIAL OFFER
Unlimited broadband bundle
from $59.99/month
offer
EXCLUSIVE DEAL
Get 3 months FREE broadband
on a 12 month contract term!