Average from 87 reviews
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Average from 87 reviews
mark albiston10th June 2017
vodafone's unreliable and a bit useless all round...
Niko7th June 2017
Worst customer service in New zealand for any telco related company. Most of the staff have minimal knowledge of the job required and read off a scripted card for every issue. If your issue needs to get escalated you will have to wait another 30 mins to hear the same scripted responses.
okay service speedwise/setup
worst customer service ever!!!
Kelly1st June 2017
We have VDSL most of the time it's like dial-up! Constantly dropping off the network.
Helen Simonsen30th May 2017
I have been paying far too much for minimal usage and cannot access MyVodafone. Help has not been good.
John29th May 2017
Currently haven't moved as my choice of Stuff wanted credit card payment or direct debit. I am not prepared to do either, so still looking.
Vodafone promised to come back to me as my contract ended but still no contact and I have even reminded them
peter28th May 2017
Generally satisfactory, but when I hit a problem, most unsatisfactory ( no work order number, long delays,new person with every call, resulting in constant repetition of my problem).
Poor problem solving
Dayna27th May 2017
Have Vodafone unlimited ADSL broadband service/no home phone, was on 1 year contract period, which has recently expired. Would like to be offered a great deal based on review of account & usage but contact so far has been vodafone sales people calling me at work, trying to up-sell me into fibre plans with a contract period. Would like to receive other options based on our usage/needs & pricing/deals offered to us as valued existing customers.
Service is fine for our usage & service is reliable in our area + we receive $10/month discount with mobile on account with Vodafone. Free Neon subscription with contract
Don't feel existing customers are offered deals or incentives once signed on + given you are locked into contract period on signup Vodafone still seems pricey for standard adsl. vdsl service not available as stops just ...read more
Frank Veacock25th May 2017
got neon for free
Jacqui Freeman25th May 2017
The worst customer service I've experienced in my life
They send an offer for a good price and get you hooked into a year contract and then don't deliver that price fully ... making excuses to add an extra $10 back on per month. And dealing with them (when you manage to get ...read more
Phil 25th May 2017
We got rid of the ISP supplied modem router as they always slow down and limit your Ultra fibre mps.
We paid for a top of the line Netgear 4 channel 1gig Unit. We now average 98mps plus... and never struggle for speed..... ever!!
Vodafone offer us mobile sky and broadband package slightly cheaper together...but we spend around $450 per month so you would expect nothing less.
Brodd Band Ulyr Fibre unlimited monthly pricing here is still far too HIGH and unacceptable when compared to our Main Cities and International Pricing for same..... we ARE being ripped OFF.... absolutely no doubt.....