Average from 159 reviews
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Average from 159 reviews
Rosanne14th March 2018
Vodafone was pretty good but it was annoying having to get a new email address. I found they weren't very easy to communicate with. One customer number 777, didn't seem to respond. I felt I was paying too much for data and wanted to have more flexibility with fibre.
A major player and had those advantages. Did offer a good deal for a new broadband contract for 12 months. However after many years with them, I was keen to explore other options.
Communication not always easy. I found the extra data I had to pay for on my plan could be overcome with fibre.
Charlotte14th March 2018
Contact centre sucks
Craig Smith7th March 2018
Ok - Support is terrible and slow. Billing issues are resolved but not without plenty of time wasted on the phone
Once set up, speed and up time was good. Supplied router was so-so
Any time you want changes to your plan (i.e. upgrade on speed, add phone line etc etc) things seem to fall over. Its never seamless! Expect to spend an hour on the phone any time you need to call them.
Trish7th March 2018
Overall good value. Vodafone tried to charge me for new modem after lightening fried it. A lengthy phone call reversed this charge. I have been with them for many years. Do ask what else can they offer to get add-ons or $$ off.
Quality has been great. Phone service much better than 5 yrs ago.
Still could/ should be cheaper in nz
Kevin Lockhart28th February 2018
Despite lots of negative reviews our switch to Vodafone from EE went flawlessly without any interruption from broadband connection. 100% points from start to finish.
Exact same broadband speed and connection from previous supplier for half the price.
Rose25th February 2018
Didn't change name on acct despite us requesting several times, don't make it easy to switch plans
John Scott22nd February 2018
I rang Vodafone two weeks ago to ask them about matching the rates being offered in the market. The person I spoke to said I needed to talk to Sales and the proceeded to transfer to a number for which there was no one there to answer (was the weekend). I rang a second time and someone promised they'd get Sales to call me - I gave them a week to call me but no one did. I therefore thought if they are not interested in keeping my business, I'll go with someone else (which I since have).
I've just got sick of the continual run around I get whenever i ring them.
Fiona14th February 2018
Moving from VDSL to Fibre and their offer didn't seem very good value especially for exisiting customers
Kara Shortland12th February 2018
Dont try and use the 0800 number to discuss your account cos youll wait till the cows come home
Nothing. Its ok
Just want your money and thats about it. Try and downsize plans and see if its easy...NAH
Graham12th February 2018
No issues with reliability or speed. Support was a bit slower than hoped... but they're a big company
Value. great value if you have your mobile with them and get the saving. Also a big fan of what's on Neon so a good deal for me
Wait a bit for them to answer the phone. But OK if you call at funny hours