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Vodafone Broadband

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Vodafone Broadband
5.2

total

  • Reliability 6.0

  • Speed 5.7

  • Support 4.3

  • Features 5.3

  • Value 4.7

Average from 87 reviews

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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Vodafone Broadband
5.2

total

  • Reliability 6.0

  • Speed 5.7

  • Support 4.3

  • Features 5.3

  • Value 4.7

Average from 87 reviews

mark albiston10th June 2017

1.2
Reliability
1
Speed
1
Support
2
Features
1
Value
1

vodafone's unreliable and a bit useless all round...

Niko7th June 2017

4.4
Reliability
5
Speed
3
Support
1
Features
6
Value
7

Worst customer service in New zealand for any telco related company. Most of the staff have minimal knowledge of the job required and read off a scripted card for every issue. If your issue needs to get escalated you will have to wait another 30 mins to hear the same scripted responses.

Pros:

okay service speedwise/setup

Cons:

worst customer service ever!!!

Kelly1st June 2017

4.2
Reliability
2
Speed
2
Support
4
Features
6
Value
7

We have VDSL most of the time it's like dial-up! Constantly dropping off the network.

Helen Simonsen30th May 2017

2.6
Reliability
5
Speed
4
Support
1
Features
2
Value
1

I have been paying far too much for minimal usage and cannot access MyVodafone. Help has not been good.

John29th May 2017

7.2
Reliability
8
Speed
7
Support
7
Features
7
Value
7

Currently haven't moved as my choice of Stuff wanted credit card payment or direct debit. I am not prepared to do either, so still looking.
Vodafone promised to come back to me as my contract ended but still no contact and I have even reminded them

peter28th May 2017

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

Generally satisfactory, but when I hit a problem, most unsatisfactory ( no work order number, long delays,new person with every call, resulting in constant repetition of my problem).

Pros:

Generally good

Cons:

Poor problem solving

Dayna27th May 2017

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

Have Vodafone unlimited ADSL broadband service/no home phone, was on 1 year contract period, which has recently expired. Would like to be offered a great deal based on review of account & usage but contact so far has been vodafone sales people calling me at work, trying to up-sell me into fibre plans with a contract period. Would like to receive other options based on our usage/needs & pricing/deals offered to us as valued existing customers.

Pros:

Service is fine for our usage & service is reliable in our area + we receive $10/month discount with mobile on account with Vodafone. Free Neon subscription with contract

Cons:

Don't feel existing customers are offered deals or incentives once signed on + given you are locked into contract period on signup Vodafone still seems pricey for standard adsl. vdsl service not available as stops just short of our property & fibre install process still seems too much hassle given our needs at the mo. Also, perhaps not a priority item but the complimentary Neon subscription stops as soon as contract period expires even if you retain account & continue paying for plan monthly. ...read more

Frank Veacock25th May 2017

7.0
Reliability
7
Speed
7
Support
7
Features
7
Value
7

whens fibre

Pros:

got neon for free

Cons:

slow

Jacqui Freeman25th May 2017

5.4
Reliability
8
Speed
8
Support
2
Features
3
Value
6

The worst customer service I've experienced in my life

Cons:

They send an offer for a good price and get you hooked into a year contract and then don't deliver that price fully ... making excuses to add an extra $10 back on per month. And dealing with them (when you manage to get through) is an absolute nightmare. I'm waiting for the year contract to be over! ...read more

Phil 25th May 2017

6.8
Reliability
10
Speed
10
Support
4
Features
6
Value
4

We got rid of the ISP supplied modem router as they always slow down and limit your Ultra fibre mps.
We paid for a top of the line Netgear 4 channel 1gig Unit. We now average 98mps plus... and never struggle for speed..... ever!!

Pros:

Vodafone offer us mobile sky and broadband package slightly cheaper together...but we spend around $450 per month so you would expect nothing less.

Cons:

Brodd Band Ulyr Fibre unlimited monthly pricing here is still far too HIGH and unacceptable when compared to our Main Cities and International Pricing for same..... we ARE being ripped OFF.... absolutely no doubt.....

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