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Vodafone Broadband

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Vodafone Broadband
5.2

total

  • Reliability 6.0

  • Speed 5.7

  • Support 4.3

  • Features 5.3

  • Value 4.7

Average from 86 reviews

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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Vodafone Broadband
5.2

total

  • Reliability 6.0

  • Speed 5.7

  • Support 4.3

  • Features 5.3

  • Value 4.7

Average from 86 reviews

David13th July 2017

2.4
Reliability
4
Speed
4
Support
2
Features
1
Value
1

Over priced greedy lying pricks - look elsewhere.

Cons:

Over priced
NO NZ contact Centre with long wait times.
Slow and unreliable

Owen McCarthy13th July 2017

4.0
Reliability
8
Speed
5
Support
1
Features
3
Value
3

Network seems to be one of more stable I've been with, but service is a joke.

Pros:

Reliable broadband with few operational issues

Cons:

Service a joke. Call service tedious, after wading through endless options, often going around in circles, listening to repeated long-winded recordings, even longer waiting times, you end up with a representative with little to no product knowledge, almost incomprehensible accents, and a dogged determination to stick to the script and not listen to you.

It ends up being quicker to do your own research and troubleshooting. Lousy interface between sales outlets and the service side.
...read more

Tamsyn11th July 2017

4.8
Reliability
5
Speed
5
Support
5
Features
6
Value
3

Okay but pretty pricey for a slower speed of internet.

Craig Gates6th July 2017

4.4
Reliability
7
Speed
5
Support
2
Features
5
Value
3

I don’t have an issue with performance speed or reliability from my current service provider Vodafone. However I feel that what I am paying is an exorbitant amount for my current service and believe that there must be a better offer available.
My biggest gripe is the customer call centers. They seem to be repetitive waste of time. Issues are not resolved easily. I am at the point where I prefer to avoid calling due to the waste of time incurred.

Pros:

Reliable service speed.
Offers with related services landline Bestmates has a perceived better dollar value.
I feel they perform a good job with email connectivity.

Cons:

The Call Centers are repetitive time wasters. The foreign accented representatives are harder to understand, which makes the experience all the more taxing.
The overall perceived dollar value is medium to low.

Lauren Holland3rd July 2017

9.4
Reliability
10
Speed
10
Support
10
Features
10
Value
7

Changing because much more expensive

adam greenhalgh2nd July 2017

2.8
Reliability
1
Speed
4
Support
1
Features
7
Value
1

very unreliable, inconsistant sppeds, unhelpful help desk

Pros:

was great value at the start but vodafone have not been able to maintain their network

Karen Sheridan30th June 2017

6.8
Reliability
8
Speed
7
Support
7
Features
7
Value
5

I think we were paying too much and they have terrible waits on their customer service phone lines.

Sharon15th June 2017

3.4
Reliability
2
Speed
5
Support
1
Features
5
Value
4

Definitely wouldn't recommend. Every customer service rep I dealt with gave different stories. Spent 6 weeks battling with lost internet - very time consuming, very frustrating.

Pros:

Data on mobile when internet down.

Cons:

Customer service and reliability.

Kay12th June 2017

4.2
Reliability
5
Speed
3
Support
5
Features
5
Value
3

so sick of the substandard broadband we have access to in Raumati

mark albiston10th June 2017

1.2
Reliability
1
Speed
1
Support
2
Features
1
Value
1

vodafone's unreliable and a bit useless all round...

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