Average from 222 reviews
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Average from 222 reviews
Erland 23rd January 2017
Way out of date ,as far as pricing goes' ,Seem to be offering very pricey stuff
Seemed to be reliable connection
Far too expensive ,No 100gig plans which is the norm nowadays ,Hard to get it touch with them ,And hard to understand the call person
Ryan2nd January 2017
For the second time, this company cannot perform a simple move of ADSL service. I set up a move of service 2 weeks in advance. They contacted me saying everything was fine and it would be done on the 27th with no technician needed. I started getting emails and phone calls about fibre service even though I never asked for fibre. I contact them and they apologize and cancel the fibre install/service. The 27th rolls around. No internet service at the new place. I give it 2 days ...read more
This company can show other companies how not to operate.
If you need to move and want to keep this service. Good luck.
Lindsay19th December 2016
Have been with Vodafone (& TelstraClear) since ~2001. TCL used to prompt there's a better plan available now ... Vodafone don't.
No problems with the service. It's been reliable. However I note that the plans listed in this Compare are out of date. - both with names AND also more importantly (if the compare is to be valid) the cost. My cost is ...read more
They no longer proactively come to you to advise of new (better) & cheaper plans. When trying to change plans, the first caller was a technician who they got to ring because they interpreted it as "there's a problem wit ...read more
Anya24th November 2016
Not extending my current contract.
- Connection drops frequently
- Speed is a joke
- Support is useless with one solution for every issue: Reboot your router.
- Moving houses entailed extending the contract and changing existing plan for a more expensi ...read more
Derek Bartley18th November 2016
Have been with Vodafone since 2009 and through constant communication and hard work they have looked after me extremely well.
Reliable broadband and more so than ever now, many different plans, support is readily available and much improved and very sharp customer service representatives now in place who resolve issues quickly.
Need to watch the pricing on their plans at times but do offer very good deals if you negotiate with them. Speed to answer your call can be a bit of wait some times but has improved of late as you can request a call back ...read more
Dave17th November 2016
Could do with updating there My Vodafone customer page, and making it more user friendly. More options for Internet only - I did not want a land line but VF made me have it.
I always seem to have my connection.
This company has caused me more grey hair than they are worth - but have pulled through in the end. Bring the customer help desk to NZ.
Mike15th November 2016
Have as part of a combined mobile plan
Contacting the help desk is a long wait on the phone
Valerie Chopovda11th November 2016
Signed up initially because of a discount when having both broadband and mobile plans with Vodafone. First had VDSL, then after six months switched to Fibre.
- stable connection
- might get additional $10 discount if having Vodafone Mobile On-Account Plan
- the speed of the connection is not promising
- takes a while to get a technician for the installation
- moving house implies extending the existing contract by one more term
- bills for VDSL are still coming after s ...read more
Igor11th November 2016
Was with Vodafone for 2.5 yrs, the only reason was fixed term contract with big early termination fee.
- Never had internet connection hiccups.
- Fixed term contract that forces you to stay.
- Speed never was even close to whatever promised
- Reaching someone in the call centre takes ~20 minutes of waiting and another 15 minutes of switching between people
- ...read more
Dennis11th November 2016