Average from 222 reviews
Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.
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We all know how confusing it is that ISPs advertise the same speeds... but are their speeds actually the same? According to the latest ADSL Truenet.nz report, the speed differences for NZ websites continue to show a wide spread on ADSL providers.
Average from 222 reviews
Dave Burnham9th December 2018
Broadband reliable.Customer service average.Tech support excellent.
Customer communication regarding billing and end of contract is hit and miss...usually miss
tech support however was excellent.
Daniel Eliahu3rd December 2018
Jo Halstead23rd November 2018
Changed because we were moving.
Lindon21st November 2018
Reliable hardly any problems but when there were problems initially they were terrible. Have to talk through call centre in Manilla who just run through a script, wait on hold for 1 hour! Eventually had to get my friend who works at VODAFONE to sort it out through a special internal channel.
Expensive bad deals
Terrible customer service
Alison Holmes 13th November 2018
Not bad overall
Quite good plans
Not very fast at the best of times. Buffers a lot. Slows down and drops off for no reason at times
Hitesh28th October 2018
Not satisfied with vodafone that's why leaving and switching to my republic
Poor customer service
Neil Saunders19th October 2018
When trying to change to a different plan, after 12 years with same provider, I hag T.V. cut off with no warning, and no assistance from Vodafone to re-instate situation.
Richard Barrington19th October 2018
I have found all aspects of Vodafone very poor, speeds have been erratic and nowhere near what they promise; Support is extremely difficult with English not being the first language of most of the support staff. I am hoping for a better experience
Mike Bedford18th October 2018
This was a VDSL connection. During the past year speeds have slowed to the point of being useless, forcing me to use my phone (2 Degrees ) as a hotspot to continue working or to stream anything. Vodafone could have upgraded the connection but didn't, meaning that it was poor value for money.
Indifferent to existing customers.
Christine Velleman6th October 2018
I was with Ihug and was swept up into vodaphone when they took over. They were ok to begin with but the service and assistance they could give was always less than great. Over time they have just gotten worse and more and more costly. I do not have the option of fibre and $95 for 80gb is rather exorbitant these days.
Service department in new zealand
Cost, lack of services (eg no email but still paying for it)