Leave a review of Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

Vodafone are the second largest broadband provider in New Zealand. As one of the largest broadband providers in the country, Vodafone offer a broad range of plans with a variety of features and benefits to suit their customers – unlimited or capped plans, rural broadband plan, Fibre, VDSL or ADSL.

Vodafone offer some great value broadband plans and have a great reputation. The Vodafone Always Connected Promise applies to your home, fixed line, and broadband connection. If your home broadband stops working, the Vodafone service team will do their best to fix it straight away. If they can’t Customer Care will add enough mobile data to an eligible Vodafone mobile, so you can stay connected while they get it sorted.

Vodafone offer discounts if you bundle your mobile and broadband with them. Fridays will be your favourite day of the week with their Fantastic Friday offers and discounts, like cheap movie tickets, music and sport ticket and more. Vodafone Ninjas are available in store, online or on the phone to help with any technical questions

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.2
Reliability 6.1
Speed 5.8
Support 4.0
Features 5.4
Value 4.8
Average from 337 reviews
Showing 6-10 of 337 items.
2020-07-20 12:52:21
Peter Shand 6.4
Poor support. Hard to contact without having to waste time and poor knowledge or no response to questions.
Pros
Been reliable once finally set up
Cons
As above
2020-07-17 16:24:10
Elayne Hill 3.4
A very poor customer service. Phone calls to sort out errors in accounts took up to half an hour to be answered, the person could never sort the problem out and passed it to another department another lengthy wait. The calls were often cut off meaning you had to start the whole process again. Staff who said they would phone back did not. Almost every month the same problems. I frequently went to TDRS to get any satisfaction. I would have left earlier but I was under contract. Vodafone most unsatisfactory firm I have ever dealt with. ...read more
Pros
A cheaper contract.
Cons
As above
2020-06-24 13:52:43
Frank 1.0
Would never use them again!
Pros
Cons
Very, very bad service! none stop problems with internet/vodafone tv.
2020-06-17 12:57:18
Andrew Olds 3.8
Avoid. Their entire customer service strategy seems to be to make it too hard to talk to them. Frequent disconnections and slowdown, difficult to change card details, unhelpful technical support
Pros
reasonable cost
Cons
everything but the cost
2020-06-16 18:22:17
ben 1.2
I have been with vodafone for a couple years or more. they have very very very bad customer service, the internet was terrible, especially during lockdown where my upload speeds of .41 mbps on average were useless for ZOOM and youtube uploading or live streaming. I am leaving them as soon as i find another ISP in Auckland. No New Zealanders will serve you also if you are a New Zealander.
Pros
nil
Cons
too many but speed very poor, worst customer service, poor value for spend, no local helpdesk support, they are all in India and couldn't understand our local language differences.
Showing 6-10 of 337 items.
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