Leave a review of Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.
 
Vodafone are the second largest broadband provider in New Zealand. As one of the largest broadband providers in the country, Vodafone offer a broad range of plans with a variety of features and benefits to suit their customers – unlimited or capped plans, rural broadband plan, Fibre, VDSL or ADSL.
 
Vodafone offer some great value broadband plans and have a great reputation. The Vodafone Always Connected Promise applies to your home, fixed line, and broadband connection. If your home broadband stops working, the Vodafone service team will do their best to fix it straight away. If they can’t Customer Care will add enough mobile data to an eligible Vodafone mobile, so you can stay connected while they get it sorted.
 
Vodafone offer discounts if you bundle your mobile and broadband with them. Fridays will be your favourite day of the week with their Fantastic Friday offers and discounts, like cheap movie tickets, music and sport ticket and more. Vodafone Ninjas are available in store, online or on the phone to help with any technical questions.
 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.2
Reliability 6.1
Speed 5.8
Support 4.0
Features 5.4
Value 4.8
Average from 395 reviews
Showing 21-25 of 395 items.
2021-04-18 13:30:58
A Smith 7.0
Its only been 2 days since i changed my broadband plan. So far so good.
Pros
Good discounts.
Cons
Communication from Vodafone was not great during set up.
2021-04-17 19:13:50
Belinda 2.2
We have had persistent poor connectivity, service , lies and we am thoroughly over Vodafone.
2021-04-14 23:13:53
Hamish 6.6
I have been with Vodafone for 4 years it the speeds are good I haven't had problems like drops out or anything but the Customer service sometimes really poor like if you facebook them they make days to reply to you back but they give you a deal on your internet if you ask them but when they say to you that you won't be charged for your bill they still charged you so you have to tell them again
Pros
speed, can you give a deal on your internet and phone plan
Cons
Customer service not the cheapest internet ( only if you ask them)
2021-04-09 12:17:22
Leonard Cooper 5.2
I was sold a new upgrade plan from copper to fibre. The salesperson misrepresented the deal. I complained in writing through the 'Contact Us' tab on the NZ Site. The automated response said they would contact me in two business days (Never happened). Two weeks later I phone (Indian Call Centre), explain the issue. Was told I would be contacted in one business day. (Never happened). One week later I repeated the call to (Indian Centre again). I was told they would step it up to Second Level and be contacted. Never happened. I called again to Cancel my new contract. Suddenly I was shunted up a level and offered a 'deal' to stay. Too late! I cancelled the 'new' fibre broadband contract and am now seeking an alternative! Hopeless customer service!!!! ...read more
Pros
The copper service worked fine.
Cons
Customer service is always an overseas Call-Centre. Always polite but never fix the issue!
2021-04-05 11:37:18
Dereck Davey 2.2
Wireless broadband very very slow.
No Internet for 3 days!
Customer services unable to speak and understand English language.
My Account is in total chaos.
Pros
Price $55 including land-line, 600mb data
Cons
Don't touch them
Showing 21-25 of 395 items.
Vodafone Broadband offer free NEON access
Mar 8, 2017
Vodafone Broadband offer free NEON access
Vodafone Broadband has responded to Spark's Netflix partnership by teaming up with NEON to offer customers a 12 month subscription when they sign up to any Unlimited Broadband plan for a 12 or 24 month term.    
Aug 2, 2016
Latest news on BroadbandCompare.co.nz 02.08.2016
 August 2016 Broadband Offers update – time for new Broadband plans and great internet deals. Today we have updated plans for a number of NZ ISPs:
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3 Great Offers
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EXCLUSIVE - Gigabit speed for $79.95/m 
Plus $120 Credit when BYO modem! 
T&C's apply.
EXCLUSIVE - Gigabit speed for $79.95/m
Plus $120 Credit when BYO modem!
T&C's apply.
UNLIMITED BROADBAND 
From $59.99/mth
On the Broadband Bundle plan 
T&Cs & $14.99 P&H apply
UNLIMITED BROADBAND
From $59.99/mth
On the Broadband Bundle plan
T&Cs & $14.99 P&H apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply