Leave a review of Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.
 
Vodafone are the second largest broadband provider in New Zealand. As one of the largest broadband providers in the country, Vodafone offer a broad range of plans with a variety of features and benefits to suit their customers – unlimited or capped plans, rural broadband plan, Fibre, VDSL or ADSL.
 
Vodafone offer some great value broadband plans and have a great reputation. The Vodafone Always Connected Promise applies to your home, fixed line, and broadband connection. If your home broadband stops working, the Vodafone service team will do their best to fix it straight away. If they can’t Customer Care will add enough mobile data to an eligible Vodafone mobile, so you can stay connected while they get it sorted.
 
Vodafone offer discounts if you bundle your mobile and broadband with them. Fridays will be your favourite day of the week with their Fantastic Friday offers and discounts, like cheap movie tickets, music and sport ticket and more. Vodafone Ninjas are available in store, online or on the phone to help with any technical questions.
 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.2
Reliability 6.1
Speed 5.8
Support 4.0
Features 5.4
Value 4.8
Average from 392 reviews
Showing 21-25 of 392 items.
2021-04-09 12:17:22
Leonard Cooper 5.2
I was sold a new upgrade plan from copper to fibre. The salesperson misrepresented the deal. I complained in writing through the 'Contact Us' tab on the NZ Site. The automated response said they would contact me in two business days (Never happened). Two weeks later I phone (Indian Call Centre), explain the issue. Was told I would be contacted in one business day. (Never happened). One week later I repeated the call to (Indian Centre again). I was told they would step it up to Second Level and be contacted. Never happened. I called again to Cancel my new contract. Suddenly I was shunted up a level and offered a 'deal' to stay. Too late! I cancelled the 'new' fibre broadband contract and am now seeking an alternative! Hopeless customer service!!!! ...read more
Pros
The copper service worked fine.
Cons
Customer service is always an overseas Call-Centre. Always polite but never fix the issue!
2021-04-05 11:37:18
Dereck Davey 2.2
Wireless broadband very very slow.
No Internet for 3 days!
Customer services unable to speak and understand English language.
My Account is in total chaos.
Pros
Price $55 including land-line, 600mb data
Cons
Don't touch them
2021-04-01 17:16:12
Alf stiven 8.4
Vodafone’s broadband suits us well, and with300GB we never run out.
Pros
Vodafone app is handy. Technicians always polite.
Cons
Rather hard to get someone to talk to when we have a problem, and people are sometimes hard to understand, but we seldom have a problem.
2021-03-18 16:20:15
Alissa Bates 7.8
I am happy with Vodafone but find them too expensive.
They won't match deals so I'm choosing to go with another provider
Pros
Fast, friendly customer servicee
Cons
Average coverage. Signal drops after 100m2
2021-02-18 14:58:06
Ingrid Dugand 6.0
The broadband itself was fine, no issues with reliability or speed. But dreadful customer service, and real issues with billing. What a relief to change providers and be able to talk to a real person!
Pros
Reliable internet
Cons
Dreadful billing and costumer service
Showing 21-25 of 392 items.
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Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
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Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
UNLIMITED BROADBAND 
From $59.99/mth
On the Broadband Bundle plan 
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UNLIMITED BROADBAND
From $59.99/mth
On the Broadband Bundle plan
T&Cs & $14.99 P&H apply
$150 JOINING CREDIT
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$150 JOINING CREDIT
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