Leave a review of Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.
 
Vodafone are the second largest broadband provider in New Zealand. As one of the largest broadband providers in the country, Vodafone offer a broad range of plans with a variety of features and benefits to suit their customers – unlimited or capped plans, rural broadband plan, Fibre, VDSL or ADSL.
 
Vodafone offer some great value broadband plans and have a great reputation. The Vodafone Always Connected Promise applies to your home, fixed line, and broadband connection. If your home broadband stops working, the Vodafone service team will do their best to fix it straight away. If they can’t Customer Care will add enough mobile data to an eligible Vodafone mobile, so you can stay connected while they get it sorted.
 
Vodafone offer discounts if you bundle your mobile and broadband with them. Fridays will be your favourite day of the week with their Fantastic Friday offers and discounts, like cheap movie tickets, music and sport ticket and more. Vodafone Ninjas are available in store, online or on the phone to help with any technical questions.
 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.2
Reliability 6.1
Speed 5.8
Support 4.0
Features 5.4
Value 4.8
Average from 395 reviews
Showing 6-10 of 395 items.
2021-09-05 11:13:18
Ronald Hudson 7.0
Not impressed by this company for seniors and cost communication is impossible
2021-08-23 14:05:22
Rajesh 4.8
One of the worst experiences in terms of customer service and they are so expensive and not ready to listen and give a vague answer and they are not connected in their responses. Bad experience overall. Even speed is useless.
Pros
Cons
Unfortunately joined them
2021-08-19 17:59:39
Malcolm Ward 9.0
Great VDSL service
2021-08-18 09:37:03
Bilsumol Manoj 1.0
The worst customer customer service. I have been waiting for address change for last 20 days. Still nothing done, poor communication, no follow up at all. Don't go with vodafone.
Pros
Cons
Irresponsible customer service. Never does things on time
2021-08-03 09:54:32
Kathy 4.0
I have Vodafone home phone and broadband. They have the WORST customer service! Long wait for an answer. You get someone on the other side of the world and often not in the department you chose when waiting to connect. The various departments don't seem to communicate to each other. They often tell you contradicting things. Awful!
Pros
A very few customer support people who really tried to help.
Cons
The system of operations doesn't seem well integrated in terms of information and communication. Too many mistakes and too little accountability
Showing 6-10 of 395 items.
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3 Great Offers
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Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
Exclusive Offer
Unlimited Fibre 100 - ONLY $62.95/mth
Plus Bundle Discounts
T&C's apply
UNLIMITED BROADBAND 
From $59.99/mth
On the Broadband Bundle plan 
T&Cs & $14.99 P&H apply
UNLIMITED BROADBAND
From $59.99/mth
On the Broadband Bundle plan
T&Cs & $14.99 P&H apply
Join on an eligible broadband plan from $69/month. Available for Endless mobile customers when you BYO modem. Limited time only. Terms and exit fees apply.
Join on an eligible broadband plan from $69/month. Available for Endless mobile customers when you BYO modem. Limited time only. Terms and exit fees apply.