Leave a review of Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

Vodafone are the second largest broadband provider in New Zealand. As one of the largest broadband providers in the country, Vodafone offer a broad range of plans with a variety of features and benefits to suit their customers – unlimited or capped plans, rural broadband plan, Fibre, VDSL or ADSL.

Vodafone offer some great value broadband plans and have a great reputation. The Vodafone Always Connected Promise applies to your home, fixed line, and broadband connection. If your home broadband stops working, the Vodafone service team will do their best to fix it straight away. If they can’t Customer Care will add enough mobile data to an eligible Vodafone mobile, so you can stay connected while they get it sorted.

Vodafone offer discounts if you bundle your mobile and broadband with them. Fridays will be your favourite day of the week with their Fantastic Friday offers and discounts, like cheap movie tickets, music and sport ticket and more. Vodafone Ninjas are available in store, online or on the phone to help with any technical questions

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.4
Reliability 6.1
Speed 5.8
Support 4.0
Features 5.5
Value 4.8
Average from 324 reviews
Showing 31-35 of 324 items.
2019-11-04 18:41:39
Jackie H 4.6
My contract with Vodafone was running out and spent hours waiting to speak to someone. The first person you get is never the one who can do anything to help - they simply push a button and you go into another holding pattern. Finally got thru, agreed the deal and and then got an email confirming, except it wasn't what I had agreed to. Two years ago it was exactly the same frustration and messing around. I am quitting Vodafone for ever
Pros
I had time to make and eat dinner while I waited on the phone - thank god for hands free phones. The music is horrendous and I am now hearing the same loop of tracks for the 3rd time
Cons
Their staff are in another country with poor connection and poor English
2019-11-04 12:28:27
Jeremy Wynne-Jones 5.0
Worse thing is the support. Long wait on phone then a horrible connect to India with much crosstalk on the line. Could hardly hear. They didn’t value my years of service and offered almost nothing to keep my business, so bye bye.
Pros
Seemed reliable enough.
Cons
Difficult to get any support. Not the cheapest.
2019-10-31 06:31:42
Anthony 5.8
Where we lived their 'fibre' internet worked very well. However it just seemed to be too expensive comparing to other isp
Pros
Super fast Internet speed
Cons
Customer service is very poor
2019-10-25 13:35:42
Edward Clouston 6.6
Already with them on ADSL so converted to fibre with existing bundle
Pros
Cons
changes bring hassels
2019-10-18 15:06:53
Josh 2.6
I tried to call Vodafone to find out what my excess data charges would be after changing my plan. I was transferred between departments for 1 hour and nobody could tell me. I'll be leaving vodafone after this
Pros
none - same as anyone else's internet
Cons
terrible customer service
Showing 31-35 of 324 items.
Fixed Wireless Broadband versus Fixed Line Broadband (ADSL, VDSL, Cable or Fibre)
Mar 15, 2017
Fixed Wireless Broadband versus Fixed Line Broadband (ADSL, VDSL, Cable or Fibre)
Internet providers in New Zealand offer different connection options to broadband subscribers.  These different broadband options are ADSL, VDSL, Cable, Fibre, and now Fixed Wireless.
Vodafone Broadband offer free NEON access
Mar 8, 2017
Vodafone Broadband offer free NEON access
Vodafone Broadband has responded to Spark's Netflix partnership by teaming up with NEON to offer customers a 12 month subscription when they sign up to any Unlimited Broadband plan for a 12 or 24 month term.    
Aug 2, 2016
Latest news on BroadbandCompare.co.nz 02.08.2016
 August 2016 Broadband Offers update – time for new Broadband plans and great internet deals. Today we have updated plans for a number of NZ ISPs:
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