Leave a review of Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

Vodafone are the second largest broadband provider in New Zealand. As one of the largest broadband providers in the country, Vodafone offer a broad range of plans with a variety of features and benefits to suit their customers – unlimited or capped plans, rural broadband plan, Fibre, VDSL or ADSL.

Vodafone offer some great value broadband plans and have a great reputation. The Vodafone Always Connected Promise applies to your home, fixed line, and broadband connection. If your home broadband stops working, the Vodafone service team will do their best to fix it straight away. If they can’t Customer Care will add enough mobile data to an eligible Vodafone mobile, so you can stay connected while they get it sorted.

Vodafone offer discounts if you bundle your mobile and broadband with them. Fridays will be your favourite day of the week with their Fantastic Friday offers and discounts, like cheap movie tickets, music and sport ticket and more. Vodafone Ninjas are available in store, online or on the phone to help with any technical questions

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.2
Reliability 6.1
Speed 5.8
Support 4.0
Features 5.4
Value 4.8
Average from 330 reviews
Showing 16-20 of 330 items.
2020-03-04 10:10:19
Andrew Watson 3.8
Tried to set up a fast broadband connection for a new house at the same address. Person in the VF shop was very helpful. Unfortunately the VF systems let down the whole experience. Instead of setting up a new fibre connection to the new house, they disconnected the existing connection and left us without internet. The people who answer the phone at the VF helpdesk were not particularly helpful. Ended up cancelling the order and now have to get Voyager to fix up VF's screw up. Will be signing up with Voyager for the new house even though they are slightly more expensive. ...read more
Pros
VF shop people very friendly. Other than that hard to say as we never got a connection
Cons
Backend support teams are completely useless. Disconnected our previous supplier at 5PM and then couldn't reconnect us as it was out of business hours.
2020-03-01 12:17:35
Alison Howitt 5.0
Having been a long term customer of Vodafone broadband , didn’t really feel they were looking after us. New deals not open to existing customers. Despite always saying we wouldn’t and don’t sign up to things at our front door - we still get knocks from Vodafone the fact they these people are probably third party contractors is not an excuse. I have given the “retention customer” service something a request to review our current deal - still waiting. Result we have changed provider.
Pros
Large company
Cons
Not listening
2020-02-23 21:53:04
H D Hart 5.2
Bad customer service. Instead of trying to assist they repeatedly asked the same questions, put me on hold then moved me on to another foreign accent or Auto. They finally were trying to sell a plan with no ppwork.
Pros
Cons
I needed assistance. Only got more problems.
2020-02-13 21:30:14
Wayne 5.0
Takes forever to get hold of them and always on hold while they work out what to do or who can help you
Pros
Cons
On hold lots
2020-01-31 09:51:23
Sarah Angelo 7.6
Wanted to stay but they won’t match deals for existing customers
Pros
people on the end of the line, support
Cons
look after the customers you have so we don’t have to switch every 12 months
Showing 16-20 of 330 items.
Fixed Wireless Broadband versus Fixed Line Broadband (ADSL, VDSL, Cable or Fibre)
Mar 15, 2017
Fixed Wireless Broadband versus Fixed Line Broadband (ADSL, VDSL, Cable or Fibre)
Internet providers in New Zealand offer different connection options to broadband subscribers.  These different broadband options are ADSL, VDSL, Cable, Fibre, and now Fixed Wireless.
Vodafone Broadband offer free NEON access
Mar 8, 2017
Vodafone Broadband offer free NEON access
Vodafone Broadband has responded to Spark's Netflix partnership by teaming up with NEON to offer customers a 12 month subscription when they sign up to any Unlimited Broadband plan for a 12 or 24 month term.    
Aug 2, 2016
Latest news on BroadbandCompare.co.nz 02.08.2016
 August 2016 Broadband Offers update – time for new Broadband plans and great internet deals. Today we have updated plans for a number of NZ ISPs:
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