Leave a review of Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

Vodafone are the second largest broadband provider in New Zealand. As one of the largest broadband providers in the country, Vodafone offer a broad range of plans with a variety of features and benefits to suit their customers – unlimited or capped plans, rural broadband plan, Fibre, VDSL or ADSL.

Vodafone offer some great value broadband plans and have a great reputation. The Vodafone Always Connected Promise applies to your home, fixed line, and broadband connection. If your home broadband stops working, the Vodafone service team will do their best to fix it straight away. If they can’t Customer Care will add enough mobile data to an eligible Vodafone mobile, so you can stay connected while they get it sorted.

Vodafone offer discounts if you bundle your mobile and broadband with them. Fridays will be your favourite day of the week with their Fantastic Friday offers and discounts, like cheap movie tickets, music and sport ticket and more. Vodafone Ninjas are available in store, online or on the phone to help with any technical questions

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.2
Reliability 6.1
Speed 5.8
Support 4.0
Features 5.4
Value 4.8
Average from 337 reviews
Showing 11-15 of 337 items.
2020-06-15 10:43:39
Angela Cummings 7.2
Vodafone were generally really good provider. My partner found a better deal and now are internet need has change we are going to try My republic
2020-06-15 09:59:49
Tony & Rose 4.4
Probably the worst customer service in NZ, we'd already decided to leave and gave notice to vodafone that we'd need the service until 27th June, but they cut us off 2 days later! My partner writes everything down when dealing with them because they messed up too many times, took the guys name who she dealt with so she could quote the conversation back but they could not give a damn, but the new provider bent over backwards to get our internet back up and running the next day, brilliant!!

After 9 years with vodafone they show no loyalty to the customer, you are just a number, so buck up your ideas vodafone or you will lose many more customers!
...read more
Pros
Really can't think of any...
Cons
Where do I start....
2020-05-29 23:39:20
Keir 5.8
Website for tracking usage is a mess
2020-05-23 17:29:38
Colette Anne Brick 5.2
After acknowledging I was being charged too much for my plan they offered a cheaper plan but after 6 months I gave up trying to get the new plan implemented. Numerous phone calls and emails and still not sorted
Pros
Vodafone TV box
Cons
Communication is appalling
2020-05-20 13:37:02
paul molloy 5.6
Product ok but helpdesk atrocious
Showing 11-15 of 337 items.
Fixed Wireless Broadband versus Fixed Line Broadband (ADSL, VDSL, Cable or Fibre)
Mar 15, 2017
Fixed Wireless Broadband versus Fixed Line Broadband (ADSL, VDSL, Cable or Fibre)
Internet providers in New Zealand offer different connection options to broadband subscribers.  These different broadband options are ADSL, VDSL, Cable, Fibre, and now Fixed Wireless.
Vodafone Broadband offer free NEON access
Mar 8, 2017
Vodafone Broadband offer free NEON access
Vodafone Broadband has responded to Spark's Netflix partnership by teaming up with NEON to offer customers a 12 month subscription when they sign up to any Unlimited Broadband plan for a 12 or 24 month term.    
Aug 2, 2016
Latest news on BroadbandCompare.co.nz 02.08.2016
 August 2016 Broadband Offers update – time for new Broadband plans and great internet deals. Today we have updated plans for a number of NZ ISPs:
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Slingshot Exclusive Offer
Unlimited Fibre 100 - ONLY $64.95/mth
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