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Leave a review of Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

Vodafone are the second largest broadband provider in New Zealand. As one of the largest broadband providers in the country, Vodafone offer a broad range of plans with a variety of features and benefits to suit their customers – unlimited or capped plans, rural broadband plan, Fibre, VDSL or ADSL.

Vodafone offer some great value broadband plans and have a great reputation. The Vodafone Always Connected Promise applies to your home, fixed line, and broadband connection. If your home broadband stops working, the Vodafone service team will do their best to fix it straight away. If they can’t Customer Care will add enough mobile data to an eligible Vodafone mobile, so you can stay connected while they get it sorted.

Vodafone offer discounts if you bundle your mobile and broadband with them. Fridays will be your favourite day of the week with their Fantastic Friday offers and discounts, like cheap movie tickets, music and sport ticket and more. Vodafone Ninjas are available in store, online or on the phone to help with any technical questions

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.3
Reliability 6.2
Speed 5.9
Support 4.1
Features 5.5
Value 4.9
Average from 301 reviews
Showing 11-15 of 301 items.
2019-10-25 13:35:42
Edward Clouston 6.6
Already with them on ADSL so converted to fibre with existing bundle
Pros
Cons
changes bring hassels
2019-10-18 15:06:53
Josh 2.6
I tried to call Vodafone to find out what my excess data charges would be after changing my plan. I was transferred between departments for 1 hour and nobody could tell me. I'll be leaving vodafone after this
Pros
none - same as anyone else's internet
Cons
terrible customer service
2019-10-17 13:38:36
Catherine 9.0
the only complaint I had regarding vodafone was they gave me a loyalty discount of $10 although I kept on repeatedly getting charged the full amount no matter how many times I contacted them about and it, it may have been my imagination but at the end of each month it always seem to go really slowititle
2019-10-11 13:06:30
Peter Lindsay-Smith 1.0
ARROGANT, ignorant, don't listen and get all requests wrong. Still trying to fix issues since April. Apologies are empty and totally dismissive of my problems which Vodafone created with their ineptitude. Can't wait to leave after 17 years of loyalty.
Pros
None
Cons
As above. They don't deserve any more of my time.
2019-09-20 06:57:25
Elle 3.4
We were with Vodafone for almost a decade over multiple properties. We had fibre installed through them. Our speeds started dropping and we couldn't even load basic websites such as Gmail. We enquired about a new router but we're told we would be charged. So we changed and got a better deal and a new router. Easy way to lose a customer.
Pros
Never had issues to call about
Cons
When issue did arrive they weren't helpful and had to speak to an Indian helpdesk who couldn't understand half of what I said.
Showing 11-15 of 301 items.
Vodafone Broadband offer free NEON access
Mar 8, 2017
Vodafone Broadband offer free NEON access
Vodafone Broadband has responded to Spark's Netflix partnership by teaming up with NEON to offer customers a 12 month subscription when they sign up to any Unlimited Broadband plan for a 12 or 24 month term.    
Aug 2, 2016
Latest news on BroadbandCompare.co.nz 02.08.2016
 August 2016 Broadband Offers update – time for new Broadband plans and great internet deals. Today we have updated plans for a number of NZ ISPs:
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