Leave a review of Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

Vodafone are the second largest broadband provider in New Zealand. As one of the largest broadband providers in the country, Vodafone offer a broad range of plans with a variety of features and benefits to suit their customers – unlimited or capped plans, rural broadband plan, Fibre, VDSL or ADSL.

Vodafone offer some great value broadband plans and have a great reputation. The Vodafone Always Connected Promise applies to your home, fixed line, and broadband connection. If your home broadband stops working, the Vodafone service team will do their best to fix it straight away. If they can’t Customer Care will add enough mobile data to an eligible Vodafone mobile, so you can stay connected while they get it sorted.

Vodafone offer discounts if you bundle your mobile and broadband with them. Fridays will be your favourite day of the week with their Fantastic Friday offers and discounts, like cheap movie tickets, music and sport ticket and more. Vodafone Ninjas are available in store, online or on the phone to help with any technical questions

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.4
Reliability 6.1
Speed 5.8
Support 4.1
Features 5.5
Value 4.8
Average from 318 reviews
Showing 6-10 of 318 items.
2020-02-23 21:53:04
H D Hart 5.2
Bad customer service. Instead of trying to assist they repeatedly asked the same questions, put me on hold then moved me on to another foreign accent or Auto. They finally were trying to sell a plan with no ppwork.
Pros
Cons
I needed assistance. Only got more problems.
2020-02-13 21:30:14
Wayne 5.0
Takes forever to get hold of them and always on hold while they work out what to do or who can help you
Pros
Cons
On hold lots
2020-01-31 09:51:23
Sarah Angelo 7.6
Wanted to stay but they won’t match deals for existing customers
Pros
people on the end of the line, support
Cons
look after the customers you have so we don’t have to switch every 12 months
2020-01-23 12:43:26
John Renshaw 6.2
I have been with Vidafone over 10 years. However since moving to th Bay of Plenty I have experience multiple failures of modem router, outages and just frustration so time for a change. A great shame because when it works it is everything I need for streaming 4k Netflix and soccer and the value bundled with Sky was excellent but if it is failing what can you do.
Pros
Great value
Cons
To many problems and failures
2020-01-20 11:24:43
Phil Hollingsworth 2.2
Have been with them for 8 years. Initially when being under a term contract some small discounts were available. These disappeared without any contact once the contract had run its term. Initially had a very old Modem with subsequent dropping out of service from time to time. New Modem supplied but old problem remained. Very difficult getting any issues resolved.
Pros
Actually provides service to our area
Cons
Occassional loss of service. Language difficulties when trying to resolve problems. No real effort to retain long term Customer by being competitive in the current market.
Showing 6-10 of 318 items.
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