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Leave a review of Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

Vodafone are the second largest broadband provider in New Zealand. As one of the largest broadband providers in the country, Vodafone offer a broad range of plans with a variety of features and benefits to suit their customers – unlimited or capped plans, rural broadband plan, Fibre, VDSL or ADSL.

Vodafone offer some great value broadband plans and have a great reputation. The Vodafone Always Connected Promise applies to your home, fixed line, and broadband connection. If your home broadband stops working, the Vodafone service team will do their best to fix it straight away. If they can’t Customer Care will add enough mobile data to an eligible Vodafone mobile, so you can stay connected while they get it sorted.

Vodafone offer discounts if you bundle your mobile and broadband with them. Fridays will be your favourite day of the week with their Fantastic Friday offers and discounts, like cheap movie tickets, music and sport ticket and more. Vodafone Ninjas are available in store, online or on the phone to help with any technical questions

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.3
Reliability 6.1
Speed 5.9
Support 4.1
Features 5.5
Value 4.8
Average from 310 reviews
Showing 6-10 of 310 items.
2019-12-27 16:58:31
Michelle Boland 1.4
Worst experience with a service provider ever. They are trying to disconnect you and get you off copper landlines. I didnt even change my deal and they changed it for me. Now have no way to have internet or phone in a rural area. I was also disconnected during Christmas and without any warning. I had called about a deal, but they lied about it, the team leader picked up on it and called me, and said you cant go with that at all. We agreed no change was to be made to the current connection and account. But the sales people have made it so - and now i'm stuffed. ...read more
Pros
None
Cons
Very poor service, very poor internet speeds and high costs of service. And also paying for a service I cant use, not fit for purpose.
2019-12-17 14:20:01
Elizabeth Hirst 3.8
Sit for hours on the phone to talk to someone I have trouble understanding what they are saying. Several requests failed to be delivered (e.g. landline fixed, Caller ID paid for but no working, asked for fibre connection but got lost between enable and vodafone).
Pros
Speed Ok and connection mostly reliable
Cons
Failure to deliver on requests regardin new or change in apid services
2019-12-15 13:48:01
Peter Dale 5.0
Unreliable and slow
Pros
Very good support
Cons
Poor value for money
2019-12-15 10:53:12
Shaun 1.2
Hopeless - shut my phone off for 6 weeks, kept saying it would come back on yet took 6 weeks and perhaps a total of 3 hrs on the phone to sort - no refund for the lost time of use etc - very very disappointed
Pros
Works sometimes, yet slowly
Cons
Customer service is non-existent, do things like shut off broadband and phone line without even telling you (nothing to do with outstanding bills etc) then spend hours on hold to try get it turned back on
2019-12-05 12:03:33
Sandie Chamberlain 4.8
Very long waits on phone call help line for customer service. Difficulty getting invoices corrected if there were mistakes. Actual broadband was OK as far as I could tell. Could be slow around 5pm time.
Showing 6-10 of 310 items.
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